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“Some steps to Nirvana”

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St. Regis Lhasa Resort
Ranked #1 of 359 Hotels in Lhasa
Certificate of Excellence
italy
Level 6 Contributor
470 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
“Some steps to Nirvana”
Reviewed 31 July 2014

St. Regis – a brand of luxurious hotel all around the world – is perhaps something excessive for the old Lhasa environment. At a price higher than many other upscale resorts in East Asia it offers a small Potala palace or better a number of small Potala palaces in a wide court with a tiny lake in the middle.
The rooms and the ambiance are exquisitely elegant and refined, with a dominance of quiet wood decorations in the style of the best tibetan houses and temples.
Also the smaller rooms are practically suites with a huge bathroom in the middle and a number of windows overlooking the city and the mountains – some of them also the Potala itself.
You can find also a very nice SPA with a very atmospheric indoor swimming pool with a shimmering gold surface and all kind of (expensive) treatments.
There are three restaurants (but the Tibetan one is not open at the moment), we tried the chinese one and the international one and the perceived quality has been at a very good level.
What is not perfect in this temple of pleasure, as I discussed with the new very kind general manager, is the level of service (as normally it happens around english is not so well understood but it is not only a language issue) and some small details. I think that there will be some improvement, but at this price the improvement really is very important, because you have to pretend almost the perfection especially in the service area, not only a fabulous first impression.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank lionitaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_St_Regis_Lhasa, Manager at St. Regis Lhasa Resort, responded to this review, 7 November 2014
Dear Guest,
Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at The St. Regis Lhasa Resort in the future.
Allow Me.
Report response as inappropriate
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470 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Virginia Beach, Virginia
Level 6 Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 June 2014

Convenient place to stay while visiting Lhasa. The hotel ambiance fits perfectly into the environment. We stayed in one of the 8 rooms that face the Potala palace so the view was delightful, particularly in the evening when the palace is lighted. The room amenities were all we could ask for and more, including oxygen and humidifier for the higher elevation. However, the service at the hotel left much to be desired. We only ate one dinner at the hotel because the service was so slow, and the 4 entrees (there were 4 of us dining) were delivered at 4 different times with the last arriving at the table 30 minutes after the first arrived. The service in the bar was difficult as the staff English was minimal, thank goodness we had a native speaker in our party of four. Was disappointed the front desk staff could not make change for larger bills. And check out was dreadfully slow. The checkout staff promised us a follow-up email about a question that came up at check out and we never received, had to wait until we got home to ensure problem had been resolved. Would stay again because of location, amenities and ambiance but would be prepared for poor service.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, 3 July 2014
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you for taking the time to share your feedback regarding your recent stay with us at The St. Regis Lhasa Resort.

We would like to take this opportunity to sincerely apologize for any inconvenience our service may have caused you. Your comments about the Problems have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

We would like to apologize again and we look forward to warm welcoming you back to our resort again in the near future. Thank you!

Warm regards,
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 6 Contributor
142 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 21 June 2014 via mobile

We stayed only two nights at this beautiful spot. The interior furnishings are fantastic. Dark woods and stone make for a relaxing stay. There is even a distant view of the palace. The spa was professional and soothing. The overall service was also professional and friendly. Standard but high quality buffet breakfast and dinner.

Stayed June 2014, travelled on business
Helpful?
2 Thank Seaton1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, 23 June 2014
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you very much indeed for taking the time to write a review for us, we are happy to hear you had a memorable time during your stay in our resort.

We appreciate your positive comments and feedback; furthermore we hope to welcome you back to St. Regis Lhasa Resort in the very near future.

Warm regards from Lhasa,
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2014

The property was fantastic and location is convenient. The hotel has a very delicate and exquisite decoration, Tibetan and South East Asian style, and so is the super spacious and luxurious room. However, the service is no that comparable, and breakfast is disappointing and poor by a five star standard. Check-in took more than half an hour and the staff was not helpful until I called in the person in charge. I guess due to its location in Tibet, its service quality and staff's ability are rather limited. Hopefully, it will improve over time. Nonetheless, it's still the best one in Tibet.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Louqing79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, 23 June 2014
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you for taking the time to share your feedback regarding your recent stay with us at The St. Regis Lhasa Resort.

We would like to take this opportunity to sincerely apologize for any inconvenience our service may have caused you. Your comments about the Problems have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

We would like to apologize again and we look forward to warm welcoming you back to our resort again in the near future. Thank you!

Warm regards,
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethesda, MD
Level 4 Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 17 June 2014 via mobile

We stayed at the St. Regis Lhasa for 3 nights as part of our Viking tour. The room/suite (which I think was standard) was breathtaking at first glance -- very spa-like and luxurious. But then came the little oddities -- for instance, the toilet is in a separate little room from the area with the tub and the sinks BUT the glass door of the toilet is clear (not etched) leaving one, shall we say, exposed. The huge rainforest shower head looks great in theory, but when you turn it on, the spray goes in every direction but straight down. And I think you need a degree in electrical engineering to figure out the lights, but I found that to be true in several of the hotels in China. There were light switches all over the room and we could never figure them out. (I also kept turning off my reading light and it would turn itself back on.) One of the two elevators did not work and, from my reading of these reviews, it appears that it has been that way for awhile. The staff was warm and welcoming, the breakfasts were extensive and tasty and the property is beautiful. If they would only etch that glass door!

Stayed May 2014, travelled as a couple
Helpful?
6 Thank LillianLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, 23 June 2014
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you for taking the time to share your feedback regarding your recent stay with us at The St. Regis Lhasa Resort.

We would like to take this opportunity to sincerely apologize for any inconvenience our facilities may have caused you. Your comments about the Problems have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

We would like to apologize again and we look forward to warm welcoming you back to our resort again in the near future. Thank you!

Warm regards,
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chengdu, China
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 June 2014

The St. Regis in Lhasa is a great hotel going dangerously fast down a slippery slope of mismanagement and poor maintenance. The premises are fantastically designed and the rooms are by far the most extravagant and spacious rooms available in Lhasa, but unfortunately, the lack of training of staff, the declining state of cleanliness and the very poor maintenance of the grounds totally overshadows any good feelings you might derive from the architecture and the furniture. Weeds were growing through the wooden slat walkways outside; Paint was peeling off the side of the building; We never got so much as a greeting when we walked in the lobby; Several shied away from us because they were nervous about speaking English; the lady overseeing the lobby lounge didn't even have basic English skills; When we needed help we couldn't find anyone; etc. etc. It made me quite sad, to be honest, that such a wonderfully conceived hotel could leave such a bad taste in my mouth. I do hope for St. Regis' sake and for the sake of the Starwood hotel group, they get their act together and become what their brand says they are.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank GarrettJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, 23 June 2014
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you for taking the time to share your feedback regarding your recent stay with us at The St. Regis Lhasa Resort.

We would like to take this opportunity to sincerely apologize for any inconvenience our service may have caused you. Your comments about the Problems have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

We would like to apologize again and we look forward to warm welcoming you back to our resort again in the near future. Thank you!

Warm regards,
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 4 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 June 2014

We stayed in a very spacious, serenely decorated Shigatse Suite with a view of Potala Palace. Our only issue with the room was climate control -- it got quite warm in the afternoon sun. The lobby and other public areas are very beautifully decorated as well and most have views of the Potala.

We took altitude medicine prescribed by our doctor and rested in the hotel for 24 hours before doing any touring. We were fine after that, especially since our guide kept reminding us to stay hydrated as precaution. We highly recommend this regimen.

The hotel staff was friendly and the service was very good, except for return of our laundry, which we had to ask for several times. Other reviewers have mentioned problems with the elevators. Unfortunately, we were stuck in one of the elevators in the main building for 45 minutes -- and this on the morning of our departure. There may have been some language barriers that didn't help, but once the front desk got involved, the staff managed to locate us and extricate us. The front desk was extremely apologetic and arranged for continental breakfast boxes for us as we needed to leave ASAP for the airport.

The breakfast and dinner buffets were quite good.

Room Tip: Potala Palace is off in the distance and visible from public rooms, so a garden view may be fine.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank N0nAccidentalT0urist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cherry L, Manager at St. Regis Lhasa Resort, responded to this review, 23 June 2014
Dear Guest,

Warm Greetings from the Roof of the World, the St. Regis Lhasa Resort.

Thank you for taking the time to share your feedback regarding your recent stay with us at The St. Regis Lhasa Resort.

We would like to take this opportunity to sincerely apologize for any inconvenience our service may have caused you. Your comments about the Problems have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

We would like to apologize again and we look forward to warm welcoming you back to our resort again in the near future. Thank you!

Warm regards,
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Regis Lhasa Resort

Property: St. Regis Lhasa Resort
Address: No.22 Jiangsu Road, Chengguan District, Lhasa 850000, China
Region: China > Tibet > Lhasa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Lhasa
#6 Best Value Hotel in Lhasa
#16 Luxury Hotel in Lhasa
Price Range (Based on Average Rates): ££
Hotel Class:5 star — St. Regis Lhasa Resort 5*
Number of rooms: 162
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Also Known As:
St. Regis Lhasa Hotel Lhasa
St. Regis Lhasa Resort Tibet

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