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“The service started to deteroriate” 3 of 5 bubbles
Review of Morrissey Hotel Residences

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Morrissey Hotel Residences
Ranked #56 of 453 Hotels in Jakarta
Kuala Lumpur
Level Contributor
130 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“The service started to deteroriate”
3 of 5 bubbles Reviewed 27 May 2013

Morrissey has always been my hotel of choice whenever I'm in Jakarta and have been staying here since August 2012.

Latest trip was from 25-26 May 2013. Arrived at around 1:15 p.m. and no rooms available. Requested for rooms at level 6 or 5, but told unavailable. They asked me to wait and about 15 minutes, the rooms were not ready yet but they informed me I'll be staying in level 4.

Around 2, the rooms still not ready yet and told them, I'll come back and get the keys later. Around 7 when I'm in the hotel, they gave me a key to rooms in 3rd floor and no reason was given. Another friend was staying on 4th floor and the rest of us on the 3rd floor.

Upon entering the room, was disappointed as it is actually a twin bed combined together as a double bed. Clearly, they have made some 'housekeeping' inside the room as no table provided except for the two mini tables on the side hall. This room i'm staying is a bit smaller compared to my previous rooms.

paper cups is no longer provided in the Lounge on the 6th floor and you have to bring your own glass if you to drink while you are there.

nobody at the reception acknowledged me as the frequent guest except the concierge and the security whom greet me by my name and say hello and glad to have me back here.

breakfast could be very busy as certain times esp on Sunday.

the receptionist will call and remind you on the checking time and they will call your room until you pick-up which really annoying.

will consider to return back to this hotel considering the recent experience.

Room Tip: ask for room at level 5 or level 6 for easy access to the sky garden or to the pool.
See more room tips
  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank akublues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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668 reviews from our community

Traveller rating
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    57
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See reviews for
83
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Durban, South Africa
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 26 May 2013

This is a very neat hotel, that also has some apartments with a small kitchen for travelers staying for long periods. I'm here for 4 months so I'm quite happy. It is right in the business district and there are good shops nearby.

Room Tip: Try not to get a room on the 3rd floor near the pool. Can be a bit noisy.
See more room tips
  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 26 May 2013

Nice location, and good stay! Very clean and very nice people. Try the restaurant downstairs, Ocha & Bella? Good food, great stay. :) Cab costs around 20-50k Rp each trip. Close to Plaza Indon, Grand Indon, Sarinah, and Tanah Abang. Spa nearby is not too bad too!

Room Tip: Choose a higher room, or maybe even number. We stayed in an odd number, it was abit noisy during the...
See more room tips
  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zczen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makassar, Indonesia
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 22 May 2013 via mobile

Nice hotel. Interior so cute & stylish. Hotel is soooo clean, I love it. Feel like home.

The staff also very friendly.

Only about the water, I feel like not too fresh, when u take a bath, the foam easily remove, how we call it, leme ?????

Stayed April 2013, travelled with family
Helpful?
Thank SantiSuliandjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 22 May 2013

We had an agreement with this hotel to accommodate our group for a month. The day after I signed the contract of services, they sent a "revised" contract for several thousand more USD.
The manager was extremely difficult on the phone, and refused to acknowledge the initial contract. His claims that the rooms we had rented were no longer available was total BS, as they have over 100 of this room type. Clearly he was trying to upsell us by lying.

Don't support these dishonest scammers!

  • Stayed May 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank MLMMLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morrissey_hotel, Director of Sales at Morrissey Hotel Residences, responded to this review, 29 May 2013
Dear Sir/Madam MLMMLM,

Warm Greetings from Morrissey Boutique Serviced Apartment.

Thank you for your comment in Trip Advisor website regarding your experience applied agreement with our property. Further to this, kindly inform us your details as the contact person, your company and also the period of your stay at Morrissey.

Sir/Madam appreciated if you could inform us your details by sending email to: augustina.s@iammorrissey.com, so we could contact you as soon as possible to clarify about this matter.

Thank you very much for your kind attention and we really appreciated your feedback and we believe it will bring improvement to our property to give the excellent service to our valuable customer.

Best Regards,

Ms. Augustina Sihombing
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 22 May 2013

Perhaps the most dishonest owners in all of Indonesia. The hotel is a "boutique" scam trying, as hard as possible to rip off American/European travelers. They do not honor their rates, even after signing a contract, and demand payments for unrequested upgrades and extras. Warning to all travelers in Jakarta - AVOID THE MORRISSEY! Unless, that is, you want to experience repeated extorsion, dishonesty, and a complete lack of service and respect. It is hard to imagine a business this dishonest staying open for very long, even in Jakarta -- but be sure that if they close down before you arrive, they'll keep your downpayment! Let me repeat - AVOID THE MORRISSEY!

Room Tip: Avoid this hotel!
See more room tips
  • Stayed May 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank etienne t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morrissey_hotel, Director of Sales at Morrissey Hotel Residences, responded to this review, 29 May 2013
Dear Sir/Madam ANEXACT,

Warm Greetings from Morrissey Boutique Serviced Apartment.

Thank you for your comment in Trip Advisor website regarding your experience applied agreement with our property. Further to this, kindly inform us your details as the contact person, your company and also the period of your stay at Morrissey.

Sir/Madam appreciated if you could inform us your details by sending email to: augustina.s@iammorrissey.com, so we could contact you as soon as possible to clarify about this matter.

Thank you very much for your kind attention and we really appreciated your feedback and we believe it will bring improvement to our property to give the excellent service to our valuable customer.

Best Regards,

Ms. Augustina Sihombing
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, New York, United States
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 19 May 2013

this was one of the nicer places i've stayed recently. full marks across the board (except a *little* noise in the late night from a dj, but not too much, and didn't go on too long). it's chic, fun, good location, and comfy.

my room was a duplex - kitchen etc. downstairs, bedroom upstairs. it was a totally great experience, the breakfast is awesome, and - yeah - not much more to it than that. i hope it doesn't become over-booked, so i almost want to keep it secret.

the restaurant downstairs (for dinner) is convenient, but not great.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christopher F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Morrissey Hotel Residences

Property: Morrissey Hotel Residences
Address: Jln. KH Wahid Hasyim no. 70 | Menteng, Jakarta 10340, Indonesia (Formerly Citadines Quartier Jakarta)
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Business Hotel in Jakarta
#51 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Morrissey Hotel Residences 4*
Number of rooms: 135
Official Description (provided by the hotel):
MORRISSEY is your partner in crime for your Jakarta adventure - we like to keep things simple - we offer you the freedom of self-contained, hotel residences, with the efficiency of hotel services and facilities. We like to do things differently at Morrissey - our spaces are designed with eclectic touches with a blend of traditional Indonesian, Dutch colonial and industrial accents. Stay connected with our free high speed wifi and cabled internet. ... more   less 
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Also Known As:
Morrissey Hotel Jakarta

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