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“Great design but overcrowded and average service”

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Morrissey Hotel Residences
Ranked #57 of 465 Hotels in Jakarta
Geneva, Switzerland
Level Contributor
75 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Great design but overcrowded and average service”
Reviewed 12 October 2013

Pros:
- Architecture, interior design and visual identity is world class.
- Booked an deluxe studio and was upgraded to a 1 bedroom, which was a duplex like miniloft with good amenities.
- Location is very central and convenient with walking distance restaurants and eateries.
- Good value for money.

Cons:
- Room very noisy as my room was facing the street and was badly insulated.
- Very crowded so it's not a quiet place. Especially the breakfast room is way too small for the capacity.
- Breakfast organization is really bad. Everything is buffet like, including coffee and cutlery! So you keep walking back and forth to grab stuffs. Food was average.
- Lack of facilities (rooftop pool does not have a bar for exemple so you can not get drinks or anything, there is no spa either, gym is in fact 2 or 3 machines in a small room, no in house restaurant so no room service).
- The late check out is always a good test on the quality of the service. They refused even 1 hour late check out which would have been more convenient. Even worse, I was disturbed by a phone call (they rang me twice) at 11am reminding me the check out was at 12!!! Never seen that in a hotel.
- Staff greeting upon arrival and checking in formalities were very unpersonal and smile less.

Overall:
Eventhough the hotel design is top notch and worth a visit, I would not recommend the Morrissey for short stays because of the lack of service. You can get really good serviced hotels for the same price (try the Alila for exemple).

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
530 reviews
233 hotel reviews
common_n_hotel_reviews_1bd8 457 helpful votes
Reviewed 9 October 2013

The hotel is very well designed. The rooms are clean and spacious and very comfortable. The only major problem with this hotel is the wailing at 5 am through loud speakers from the mosque next door. It just goes on and on. The location is next to jalan Jaksa, which has good ambience at night, albeit rowdy. Jaksa is a cheap backpacker area with a lot of cheap fleapits where young (and not so young) backpackers sleep. It is a little dirty, but the hotel is in the corner. It has an Italian restaurant with a nice band. The food is so, so, and the price too expensive. The hotel overall offers good value for money. The staff is helpful. Breakfast is served buffet style and included in the price. Except for Sundays, when there is no place to sit down, the breakfast is quite good. The room has enough plugs around, and the bathroom is very nice with a large shower with good water pressure. I would definitely recommend the place, but bring earplugs. The swoimming pool is really nice, with views of the Jakarta central skyline from an infinity pool. The water is very cold, but refreshing. It also has a small but nice gym. The sitting area around the pool is very lounge-like and comfortable.

Room Tip: As far away as possible form the mosque
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnFoster68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 October 2013

though the name is Serviced apartment, it is a perfect place to stay. The interiors are cool, spacious rooms, cooking utensils in room. this is also suitable for long term stay. Variety in breakfast. courteous reception. 100% comfortable stay

Stayed August 2013, travelled on business
Helpful?
Thank Swaminathan26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asia
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 October 2013

I was blown away by the industrial Manhattan loft-inspired design of our studio room and how they somehow managed to fit a kitchenette, living area and a queen bed in such a small space without getting that cramped feeling. The hotel staff were very attentive from the front desk staff to the door man who called a Blue Bird taxi for us every time we headed out.

What annoyed me was getting a room facing a nearby mosque which was bothersome since Muslim prayers were recited/ played (from a pre-recording, I suppose) on full blast around 5 times a day-- this is fine during the day but not at 4 in the morning when the whole of Jakarta has not even woken up yet. I wish I was made known of this earlier!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandybottom86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 October 2013

I really enjoyed staying at the Morrissey. The staff was attentive, and the building was very creatively designed. My only complaint was the furnishings in the rooms are quite cheap - poor materials, and awkwardly designed. Also, the gym was tiny and the bathrooms were oddly outside.

The pool was very nice, with a view across Jakarta. It is a confusing city, and the Morrissey makes it feel a little like home.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
130 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 22 September 2013

Excellent services from the time I checked in (especially Yani); from the Concierge that paged for my blue-bird taxi every morning, from the polite bell boy that greeted me every night (after 10pm); and the very helpful service staff at the lobby cafe during breakfast! Also, love the spacious studio room equipped with a small kitchen. Most of all, the FREE 24hrs Laundry Room at the 3rd Floor (though 1 out of 3 was down for more than 3 weeks which need to be repaired quickly due to the overwhelming demand). In addition, the hotel may want to consider increasing the power of the air con or place a few standing fans, as it's rather hot dining each morning! Nevertheless, love the concept of Morrissey; and I will definitely stay at this hotel again when I return in 3 months time. I would also highly recommend this hotel to all my friends.

Room Tip: Stay at level 3 where the laundry room is located.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BB2015LWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 21 September 2013

I love the white and modern style of the studio room. It faced the parking lot on very high floors so it was very quiet and enabled me to have a good night sleep. Excellent service all thru and the breakfast was nice. I will definitely stay at this place again when I come to Jakarta.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mucuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Morrissey Hotel Residences

Property: Morrissey Hotel Residences
Address: Jln. KH Wahid Hasyim no. 70 | Menteng, Jakarta 10340, Indonesia (Formerly Citadines Quartier Jakarta)
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Business Hotel in Jakarta
#50 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Morrissey Hotel Residences 4*
Number of rooms: 135
Official Description (provided by the hotel):
MORRISSEY is your partner in crime for your Jakarta adventure - we like to keep things simple - we offer you the freedom of self-contained, hotel residences, with the efficiency of hotel services and facilities. We like to do things differently at Morrissey - our spaces are designed with eclectic touches with a blend of traditional Indonesian, Dutch colonial and industrial accents. Stay connected with our free high speed wifi and cabled internet. ... more   less 
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Also Known As:
Morrissey Hotel Jakarta

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