Stayed here from Oct 13th to 15th. The add on the website isn't correct so our driver had difficulty looking for it. Anyway we called the hotel and was told that it was formerly known as Hotel Dusit.
The room is comfortable but the service could be improved. On the first day, we didn't get any towels in the room and had to ask for it. On the following day, when we asked for additional bottles of mineral water, we didn't get it. Also, we were told that it's chargeable even though the hotel guide book in the room indicates that it's free.
There's 2-way shuttle service to nearby malls which operates every hour so it helps save some money getting taxi.
Breakfast was acceptable but there's a lot of mosquitoes in the restaurant. We informed the waiter but it seems that there's nothing that they can do about
Overall it was a pleasant stay and could be better if the service is improved.
- Official Description (provided by the hotel):
- 200 Metres from shopping centre ITC Mangga Dua, Best Western Mangga Dua Hotel and Residence features modern air-conditioned rooms. It also has an outdoor pool, a 24-hour front desk and a free shuttle service to popular shopping areas. Rooms at the Mangga Dua Best Western offer cable TV, a fridge and coffee/tea making facilities. A personal safe is included. The en suite bathroom comes with a hairdryer. Guests can enjoy free Wi-Fi at the lobby. The Best Western Hotel and Residence provides a concierge, baby-sitting services and car rentals. International dishes are served at Batavia Coffee Shop, while snacks and beverages can be enjoyed at the Bar-Lounge. Room service is available 24 hours. Best Western Mangga Dua Hotel and Residence is less than 5 minutes' drive from amusement parks Sea World and Dunia Fantasy. Soekarno Hatta International Airport is 30 km away. ... more less
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