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“good service, poor taxi”

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Best Western Mangga Dua Hotel and Residence
Ranked #128 of 464 Hotels in Jakarta
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“good service, poor taxi”
Reviewed 13 June 2014 via mobile

I staying there on june 13 2014. So far, the service is good. But, why i dont get the service menu from restaurant? After complain to the room service. I just get the list food menu withut the picture. Just black and white. I stay on suite room number 2919.
second, on the night, i need taxi. But the hotel let me waiting around a hour just for waiting the taxi. Best western is the bigger hotel in jakarta, why no taxi stand on there? Check it

Stayed June 2014, travelled on business
Helpful?
1 Thank 191bagusp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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  • Dutch first
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English first
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2014

clean hotel, big room, great breakfast for local and foreign... you can get on ITC mangga dua by walk in 10 mnt... harga terjangkau bila booking lewat raja kamar atau membayar dengan kartu kredit mandiri.

Room Tip: order with mandiri creditcard you can get 50% discount, and (avaiable at rajakamar.com)
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelQtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jakarta
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 May 2014

Stay this hotel early April'14, for 3 days. I used corporate account for a special preferred price, as my company sends me to stay here.

When I check in around 10 p.m. the receptionist asked for company ID, I told him that ID is not mentioned in the requirements for check in, so I didn't bring company ID.

Then the receptionist start crazy to cheat me hard, first they try charged me for normal walk in customer rate, after we argue then he try to charged me using a very high exchange rates between Rupiah and US $, he charged 1US$ for 14.000 Rupiah! I told them why in other Best Western in Jakarta area only 11.000 for every 1 US$? They said difference property difference rates. I told him to cancel my reservation or used bank exchange rates; he said that was not possible otherwise I must to pay 1 night as a cancel fee. Then he agree to used 11.000 for 1 US$, after that they must to charge me double for the gov't & service tax, as I told him the tax and other service should include in the total reservation, but they said they have no profit because I book using the Best Western.com and they must to pay high as a royalty to the Best Western.com, I feel exhausted, for this I agree to pay this more tax.
It's take an hour and half just for check in and argued.

When check in they give me the smaller room, after I am back to the receptionist and complained they give the room that I should get.

The hotel security also has a double job as a pimp.

The room looks shabby, air conditioner not cool even we adjust to max.fan and min temperature, have noise, nearly midday I feel hotter inside the room, bathroom look outdated.

The hotel building share with apartments, I can see many china mainland ladies stay in the apartments and most work as a freelance in the night club around the hotel.

Room Tip: Ask room head to the east, while the aircond at the midday can more easyly to cool the room
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oncms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Jakarta hotels

Paris, France
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014

This hotel have no intersest,
My room was verry dark with black walls,
The breackfast wasn't good
And the worth is the lifts. only two to go on the uppers floor, you wait it a long time and you stop every two floor average.
It took me 15 min to go from the lobby to my room at the 32nd floor

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack879887526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2014

Stayed there for 4 nites,very pleased with the hotel's customer services.All the hotel staff are friendly, polite and attentive.Our rooms was upgraded to deluxe superior without incurring extra charges.Rooms are large, bed is comfortable, floor- to- ceiling height glass window provided magnificent view of Mangga Dua from our 27th floor(great nite view)The hotel provided free hourly shuttle transfer to and from Mangga Dua Square. All these are the luxuries we had enjoyed((yes,not forgetting the breakfast,so many different varieties )
The bad thing about this hotel is--it is poorly located in a shabby neighborhood with nothing much to see or to catch up if you dont like going for shopping . Forget about leisurely strolling around the area because there is no pedestrian path... and most pavement are narrow, full of pot holes and poorly lit at nite --just very user unfriendly.I think the municipal council could do alot more to improve the above amenities so that it would attract more tourist to MG2 district.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chanon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taoyuan, Taiwan
1 review
Reviewed 14 May 2014

Room and service is very good, but the location and breafast is just so so. The sort of the resturant's food are not much. And why the rooms does not provide internet cable, why does not provide wi-fi service.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tsung Lin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
1 review
Reviewed 4 May 2014

I should say it's a fair experience. It's not bad within the promotional price offered as a member. But bathroom size, Restaurant service, internet need to improve. But overall it's a not a bad experience.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Muhammad Saifur... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Mangga Dua Hotel and Residence

Property: Best Western Mangga Dua Hotel and Residence
Address: Jl. Mangga Dua Abad no. 111, Jakarta 10730, Indonesia
Region: Indonesia > Java > Jakarta > Sawah Besar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #128 of 464 Hotels in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Mangga Dua Hotel and Residence 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
200 Metres from shopping centre ITC Mangga Dua, Best Western Mangga Dua Hotel and Residence features modern air-conditioned rooms. It also has an outdoor pool, a 24-hour front desk and a free shuttle service to popular shopping areas. Rooms at the Mangga Dua Best Western offer cable TV, a fridge and coffee/tea making facilities. A personal safe is included. The en suite bathroom comes with a hairdryer. Guests can enjoy free Wi-Fi at the lobby. The Best Western Hotel and Residence provides a concierge, baby-sitting services and car rentals. International dishes are served at Batavia Coffee Shop, while snacks and beverages can be enjoyed at the Bar-Lounge. Room service is available 24 hours. Best Western Mangga Dua Hotel and Residence is less than 5 minutes' drive from amusement parks Sea World and Dunia Fantasy. Soekarno Hatta International Airport is 30 km away. ... more   less 
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