This is a cool (somewhat) new hotel in Jakarta and is located in very hip, modern surroundings. The ambience is great, the shopping mall and restaurants nearby are easily accessible, the breakfast selection is BIG, cool lobby bar and small but well done up rooms.
One of the big disappointments was service. Staff in general are pleasant and always smiling, which was good. But, as a Platinum member of the Accor program, nothing had been prepared prior to my arrival. No room upgrade was initially offered, then an upgraded room without any of the benefits of the higher room category (it is exactly the same room but is supposed to include club access). On my insistence, breakfast was offered complimentary. Late check out, similarly, was initially offered till 3 pm instead of 4 pm as per the program rules. Despite all this, the room allocated had a terrible view, facing the tall buildings behind, which half the rooms at this hotel would have. Then they tried to give me a smoking room, and eventually I had to settle for a regular room. This was extremely poor service, with no effort being made to recognize customer loyalty. Then they called me at 4:00:00 pm to ask whether I was checking out or would be staying another night - no 5 star hotel in the world treats it's customers like that - and this was disappointing.
The room that was finally prepared had hair on the chair and in and around the sink, but by then I had lost the patience to ask them to do something about it. Otherwise it was a nice room with a good bed. The pool is a bit poorly located between tall buildings, but the gym has a good view and there are enough things to do in the area.
- Official Description (provided by the hotel):
- Occupies strategic location in the heart of vibrant west Jakarta for business and leisure traveller, Only 25 minutes from Jakarta International Airport and approximately 15 minutes to central business district. The only Pullman adjacent to award winning Shopping Mall, Central Park and only few minutes away from Taman anggrek mall and Mall Ciputra Jakarta. A Suitable venue for meetings and social events while Collage offers a contemporary design for a different dining experience. ... more less
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- Also Known As:
- Pullman Jakarta Central Park Hotel Jakarta