Stayed here twice and had wonderful experience twice.
The first stay was a month ago in a junior suite. There were a major problem and some smaller scale problems but they were resolved in a quite satisfactory manner. The room was surprisingly quiet as compared to rooms in mandarin oriental or grand hyatt. The bed was comfortable. The shower was most enjoyable. The automatic toilet was just ok as I have experienced better ones in hotel mulia and kempinsky grand indonesia; the odor in the toilet room was bad at times, mulia and kempinsky have automatic toilets too and they didn't have this problem. The amenities are wonderful. The internet connection was blazingly fast and stable.The breakfast was wonderful; there are quite a number of fresh made to order menu which tasted good and non generic. Everything from the fresh juices, danish, asian, eggs, and fruits was just perfect. Much better than grand hyatt's and kempinsky's. The location is strategic. The hotel is linked to plaza indonesia mall which is a huge convenience in terms of food and entertainment. The biz center was very representative and comfortable. Check in and out process was quick and effective. Oh, the define-your-own checkout time was a very nice touch.
The 2nd stay was just over the last weekend. This time I had my kids with me. Stayed in a grand deluxe room. The room was spacious and cozy. My wife and 2 sons had an enjoyable weekend. Breakfast was still wonderful and enjoyable. High tea was just unbelievably good. The friendliness and attention of the staffs were the best I have experienced. They were simply perfect, non invasive and yet still attentive whenever we needed them to be. Everything nice that I said before was still there. The only problem was the still the smell of the toilet room.
All in all, both of my stays had been enjoyable, productive, and simply amazing. My wife said a very true thing when I asked her opinion. She said Keraton made her feel at home. Its cozy, laid back, no feeling of being rushed at any time yet the service and quality of the staff was superb. We surely will be back here again, we heard the Saturday Sunday brunch is amazing...
- Official Description (provided by the hotel):
- The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more less
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