Travelled for business to Jakarta and managed to stay at the Keraton at the Plaza. Nothing short of luxury from the moment you check in to the time you leave.
Let's talk about rooms. Rooms were huge, I was on the 22nd floor, and you had a great view of the buildings around. Bed was huge, comfortable and pillows were great. Bathroom was equally huge, had a big tub in the middle flanked by the shower area and toilet area. Amenities were sufficient and there's wifi everywhere you go, always great for business.
Dining was top-notch. For breakfast, not only do you have your usual buffet fanfare, I was delighted to have cooked on request items on the menu. Extensive range of items and chef was around asking guests how was the food - yes, during breakfast! At the lounge beside the lobby, drinks were great and you have complimentary snacks to go with your drinks. I believe they also do a cheese and wine supper for guests.
The gym was more than adequate. Three treadmills and more than 10 other machines to work the other parts of your body. Free weights were abundant and free towels and drinks at your convenience. I'm really happy with the great view that accompanied the treadmills and the presence of a personal trainer there to assist. Oh and gym's open 24/7.
Location was superb. Located right by the mall, the lack of dining options within the hotel was easily made up for by the numerous eateries in Plaza Indonesia. The hotel is connected to the mall and you can find almost everything there - from pharmacy to top end brands to cheap eats and fine dining. The french place (Bistro Baron) and another casual diner (Kitchenette) were the restaurants closest to the hotel and they serve up quite a good fare.
Finally, service. From the moment you step out of the taxi at the lobby, to the butler who comes and sends you your room-service, to the staff who checked you out, service was impeccable. Smiles all around and no one shy away from any request you may have. Shirts were pressed complimentary for you and mine were delivered right on the dot as I requested. Lauren the front-desk manager will make sure your stay is more than perfect.
Bottom line, even if the rooms were small, breakfast lousy and location terrible, stay here for the service. Truly representative of a Luxury Collection hotel and a top class hotel.
- Official Description (provided by the hotel):
- The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more less
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