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“Old Impression Hotel on Ancol Beach”

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Mercure Convention Center
Ranked #102 of 468 Hotels in Jakarta
Reviewed 20 July 2014

I stayed in this hotel because I got invitation for medical symposium there. First thing that captured my impression was this is an old hotel with unmaintained symposium room interior. Despite of its great beach view and its cuisine hospitality, the room was very old and had unmaintained impression. Its big name did not make well impression to me. Need a lot renovation and upgrading for it so it could become as same as its sister hotel like Mercure Singapore.

  • Stayed: August 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Pelupessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this reviewResponded 22 July 2014

Dear Pelupessy,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your feedback. Please accept our apology for any inconvenient situation you have experienced during your stay with us. For the time being our hotel is successively reconstructing in all areas, including the guestrooms, bathrooms, and the facilities in each of the rooms for a freshly renovated improvement and for increasing more guests' satisfaction.

Once again thank you for your valuable review and hopefully we could welcome you back to our property.


Kindest Regards,


Gloria Vera Kristie
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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362 - 368 of 1,019 reviews

Reviewed 17 July 2014

I found the hotel is in great location as inside Ancol area and it has its own pools which are good for small kids. The room I got was very clean and spacious. The only problem I encountered was with the Internet availability.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank mak168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this reviewResponded 22 July 2014

Dear Mak168,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your positive feedback. We are glad to hear that you enjoyed your stay with us. Your kind comments will surely be shared with the rest of the team.

Our sincere apology for the internet condition. We have shared the feedback with the IT Team for their kind evaluation and improvement.

Once again thank you and truly look forward to seeing you again on the next visit.

Kind regards,


Gloria Vera Kristie
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

The area are great for a short holiday with family. The hotel are big but I think it’s old and not really up-to-date. Internet/wifi not everywhere available and slow. Some doors were broken or difficult to open, some hall were dark and uncomfortable to walk around the corridor.
The one that bothering me were the entrance fee to go to this hotel. I know this is a public recreation place in Jakarta, but if a guest need to pay an entrance fee to stay in hotel? I think this is a bit awkward. Even later the hotel give reimbursement for minimal guest, I believe will be easier if for the hotel guest …. No need entrance fee.
Entrance fee for a Theme parks, that would be ok and reasonable. But to go to the hotel that we booked?
Anyway, not so bad for a short visit to this place. Specially if with the big families.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
Thank DKriyani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this reviewResponded 16 July 2014

Dear Mrs. D K,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for sharing your review on your recent stay with us. Our sincere apologies for the inconveniences. We have shared your comments regarding the wifi and room condition to the team concerns for their follow up and future improvement.

We would like to extend our apologies as well for your concern on the entrance fee to Ancol Area for those who are going to stay at our hotel. As the location of the hotel is in Ancol Dreamland Complex and the hotel is not under the same management with Ancol, any guest who is entering Ancol area is kindly advised to pay for the entrance fee first (as Ancol Policy) before going to any preferred places including to our hotel. We have made the effort by giving 2 complimentary tickets for the guest and 1 complimentary ticket for the vehicle per room per day during the guest's stay, right after the check-in process done at the reception desk. This is to avoid the misuse of the tickets by those who cancel the reservation with us on the arrival day.

Kindly inform you also that for the time being our hotel is successively reconstructing in all areas, including the guestrooms, bathrooms, and the facilities in each of the rooms for a freshly renovated improvement and for increasing more guests' satisfaction.

Once again thank you so much for your kind review and please accept our apologies for any inconvenience caused by this matter.

Hopefully we could welcome you back to our property with a better service than before.

Sincerely yours,



Gloria Vera Kristie
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Petra T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this reviewResponded 14 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 July 2014

The hotel building is old, but they succeed to "make over" the lobby area. Unfortunately when we got to the room, we shocked finding the room is a bit smelly, the room carpet is also dirty and felt a bit sticky. totally below Mercure standard, even below ibis budget standard.

  • Stayed: February 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Ignatius Untung S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this reviewResponded 14 July 2014

Dear Mr. Ignatius Untung S,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your kind feedback. We are concerned and apologetic to find out the inconvenient situation you have experienced during your recent stay here. We have shared your feedback regarding the room condition and cleanliness to the team concerned for their thorough and immediate follow up.

For the time being our hotel is successively reconstructing in all areas, including the guestrooms, bathrooms, facilities in each of the rooms and more for freshly renovated improvements and for increasing more guests' satisfaction.

Thank you for your valuable constructive review, and hopefully we could welcome you back to our property with a better service than before.


Warmest Regards,


Gloria Vera Kristie
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

i extremely regret to stay here.my first and gonna be my last.i hv to queued like non member which is i saw there is a desk for member but no one there.and my room just ready at 3.30pm.i wasnt get compliment for my family room if am not asked room service.the cust said 3 time different amount bill...how come?whose bill they looked at before.the lamp in my room 2 kamp actually was off..

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Shelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this reviewResponded 14 July 2014

Dear Shelly A,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for posting a review on TripAdvisor and for sharing your experience and concerns with us. We are apologetic to find out that during your stay here the levels of our service were less than satisfactory. We have passed this to the department concerns and team for their thorough evaluation and quality improvement.

Once again thank you for sharing the information as knowing directly from our guest is our most powerful tool to achieve excellence. Hopefully we could welcome you back with a better service than before.


Warmest Regards,



Gloria Vera Kristie
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

This hotel is an old property,the rooms need replacement for the carpet,but it's still comfort for family and have nice facilities for children,especially the swimming pool,breakfast have various choice,in Ancol area,suitable for family recreation,one step from Eco Park,and other amusement park for family

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank legionnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this reviewResponded 14 July 2014

Dear Legionnes,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your kind feedback during your stay with us. At this moment our hotel is successively reconstructing in all segments, including the guestrooms, bathrooms, and the facilities in each of the areas for freshly renovated improvement.

Truly appreciated for your kind review on TripAdvisor, and look forward to seeing you again on the next visit.


Sincerely yours,


Gloria Vera Kristie
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Convention Center

Address: Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Jakarta
#55 Spa Hotel in Jakarta
#72 Luxury Hotel in Jakarta
Price Range: £25 - £52 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Convention Center 4*
Number of rooms: 434
Official Description (provided by the hotel):
Mercure Convention Center is the International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20-minute drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 2,000 seating capacities. ... more   less 
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Also Known As:
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol

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