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“An exceptional experience”

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JW Marriott Hotel Jakarta
Ranked #13 of 464 Hotels in Jakarta
Certificate of Excellence
UK
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“An exceptional experience”
Reviewed 28 May 2012

Have stayed at one or two hotels in Jakarta but this was the best of the bunch. Housekeeping is the star service with a standard of cleanliness and consistency rarely encountered in modern hotels, let alone chain hotels. Nothing wrong with the food either, plenty of choices but restaurant service a little - only a little - robotic. Overall however, staff are outstanding, helpful and kind. Managerial presence is in evidence which adds to the sense that the hotel is committed to giving the best guest experience possible.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bowland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,202 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
KL
Level Contributor
89 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 26 May 2012 via mobile

Good rooms, good food and good service, absolutely no complaints.

Like with the rest of the hotels in this circle, it does not have much to do other walking to the area near Oakwood residencies.

Decent place with no issues, comfy!

Stayed August 2011, travelled on business
Helpful?
Thank Thivanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 May 2012

A five-star hotel in a business central location in Jakarta. The room was spacious. I love the little chocolates they put on the bed, a really nice touch! The bed was superb and I slept like a baby!

Staffs are great! if you own a Marriot Reward card, there are so many extra perks and discounts you can enjoy. The hotel itself has several great restaurants. I've been to the Pearl, that serves Chinese Cuisine and they have the best roast duck I have tasted in Jakarta. The Sailendra restaurant, is one of the best buffets you can find in Jakarta, all for its breakfast, brunch, lunch, and dinner. There is also an all you can eat promo for dessert if you have a sweet tooth, for approximately Rp. 150,000.

It is a walking distance to the adjacent Ambassador Mall and ITC Kuningan, this hectic and really popular shopping destination in Jakarta. Due to its central location, If you drive or get a taxi, you can literately get anywhere in Jakarta.

Despite its sad history - JW Marriot in Jakarta experienced bombing attacks twice since it was first opened, I have nothing bad to say about this hotel. Just everything you expect from a 5 star hotel!

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arachma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 May 2012

Our family of 5 adults and 2 kids stayed at the JW Marriott Jakarta – Kuningan for 1 night during the NYE.. we booked for 3 rooms, the first 2 were connecting rooms so that was very handy! Beautiful view of the nearby buildings and the adjacent park, was very relaxing to just stay in the rooms and watch the view from the window..

As the house-restaurant (Sailendra) held a NYE event, we booked a table there – pricey, mind you – food quality is not that much different from any other hotel buffet in Jakarta. But we aimed for the ambience more than anything else.

Unfortunately though, the check-in was unnecessarily sloooooooow. Although we’ve booked a month beforehand, and arrive 1 hour after the official check-in time, the rooms were not ready when we arrived. Also, originally the receptionist got us 3 rooms on different floors, which could have been most uncomfortable for a family! Fortunately, we got to spoke to the manager and he finally got us 3 rooms on the same floor. Also, the NYE entertainment wasn't that impressive.. "just OK" hotel band.

We were lucky that a friend work for the hotel, so we got discounted rates. Would we stay again at normal rates? No, not really.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank primarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung, Indonesia
Level Contributor
80 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 19 May 2012

This hotel got a big room, along with working desk. The bathroom is big enough. Bed is comfortable.

Swimming pool is small, not really suitable for family. Breakfast is good, high quality food serve daily.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank RolandL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 May 2012

Wonderful hotel in a very central location of Jakarta. Staff is excellent and always greeeted you with a sincere smile. Service at the Executive level floor was impeccable with a decent selection of snacks, breakfast choices, and wines. The hotel restaurant has a wonderful buffet with foods from several Asian and European countries and the Americas. The gym, sauna, and steam room are great with very helpful staff - pool is somewhat small, but tucked away in beautiful elevated garden.
The only quirk was the centralized lighting system in the room. It forced you to walk to a device beside your bed to turn on (or off) any light in the room (other than the bathroom). This was a bit annoying after I settled in at the worktable with my laptop and files and then realized that I have to get up and walk across the room to this device to turn on the table lamp! The bathroom is spacious with a separate shower and hot tub. Oh, and I loved the washer on the toilet that magically appeared and hosed off your tushie and then disappeared from sight! Another minor annoyance (but definitely a great safety feature) is the need to insert your room key in the elevator before it would operate.

Room Tip: Ask for a room facing the front of the hotel. While all rooms have beautiful city views, those in t...
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dileau P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Finland
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 17 May 2012

I really enjoyed my stay here. Friendly, intelligent service and everything you could possibly want in a hotel. The rooms are slightly smaller than the Carlton Ritz across the road but I would be happy staying in either one. Both are great locations to stay.

The breakfast is extensive and multicultural, there is a nice lounge (if you have access) and the gym was also fit-for-purpose. There was a good array of tv stations, which was nice for relaxation and the room internet functioned well.

It was a business trip so i was not looking for excitement, just rest and relaxation. The hotel delivered in every respect. Perhaps the only negative thing for me personally was the softness of the bed, since I prefer a firmer mattress. But, that is a very personal thing and as likely to be a positive as a negative for other people.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suomessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Jakarta

Property: JW Marriott Hotel Jakarta
Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#12 Luxury Hotel in Jakarta
#12 Spa Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Official Description (provided by the hotel):
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

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