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“Hmm, it's an average hotel ” 3 of 5 bubbles
Review of JW Marriott Hotel Jakarta

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JW Marriott Hotel Jakarta
Ranked #13 of 454 Hotels in Jakarta
Certificate of Excellence
Surabaya, Indonesia
Level Contributor
181 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Hmm, it's an average hotel ”
3 of 5 bubbles Reviewed 24 June 2014 via mobile

I stayed there last weekend, and basically I always love to get upgraded everytime I stay some hotels, and mostly they will be very pleased to give me complimentary upgrade, but in this hotel, they said the hotel was full , and actually minus, that's why they can't upgrade us, that's what they said, but in the same time, they said if i'm willing to pay more, then they will try to see smthng available, hmmm ??? Anyway ... Good location yes, hotel design just the standard marriott , pool a bit poor lack of seats for sure , anyway In my opinion, overall the hotel was ok, not bad, but definitely nothing special to woww me

Stayed June 2014, travelled with friends
Helpful?
2 Thank Herman_wang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, 26 June 2014
Dear Respected Guest,

Thank you for taking the time and sharing your recent experience at JW Marriott Hotel Jakarta. We appreciate your feedback especially about our room upgrade and swimming pool facility. As it was mentioned by one of our Guest Service Attendants, unfortunately our occupancy level last weekend was quite high, and only premium suites were available at that time. We have noted both of your feedback, which is very beneficial to improve our services in the future.

Once again, thank you for your valuable comments, and we do hope to serve you again in the future.


Warmest Regards,

Karan Berry
General Manager
JW Marriott Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,132 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (190)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Level Contributor
348 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

Up front – I’ve always avoided the JW Marriott Jakarta because of the security concerns – but I decided to give it a try on a short-notice visit where my usual hotel choices were already full. It didn’t disappoint. Security is reassuringly tight, the rooms are very nice, the coffee shop is good, the room-service menu is extensive (and good for veggies) and the surrounding area (including Oakwood Mall) is also good for casual dining. I would certainly stay there again on another visit to that area of Jakarta.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, 27 June 2014
Dear Valued Guest,

Thank you for your kind remarks on services at JW Marriott Jakarta. It is fantastic to know we are able to regain your trust to stay in our hotel. We are glad to know that you enjoyed your stay with us and delighted with services we provided including food & beverage quality.

Once again, thank you for staying with us, and look forward to welcoming you back in our hotel.

Warmest Regards,

Karan Berry
General Manager
JW Marriott Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
592 reviews
218 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
3 of 5 bubbles Reviewed 9 June 2014

JW Marriott Jakarta is a slightly dated property and could do with some renovation but that aside, has an excellent variety of restaurants and really friendly and helpful staff. Its unfortunate that the main bar just seems to be full of guys playing iPad or drinking by themselves. Pretty sad compared with quality hotel bar venues such as CJ's Bar in Hotel Mulia or BATS in Shangri-La Hotel. Perhaps Marriott might want to consider opening their doors towards more local talent and not just guys playing iPad.

Room Tip: Ask for a high floor
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  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank roryjdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, 12 June 2014
Dear Valued Guest,

Thank you for taking the time and sharing such a valuable feedback about our hotel. We are delighted to know that you enjoyed the food variety and services we offer at our restaurants.

With regards of your comments about Blu Martini, we appreciate your feedback and we have made a note of it, which is certainly beneficial for our future improvements.

Once again, thank you for choosing JW Marriott Hotel Jakarta and look forward to welcoming you back.


Warmest Regards,

Karan Berry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
5 of 5 bubbles Reviewed 6 June 2014

I went for a short business trip, the hotel is quite large and the room spacious and comfortable.
All the staff was great they helped me to early check in and late check out and as well help me to arrange some space for my meetings.
The food was good, the buffet diner and breakfast are great. there is good for all tastes.
A special thanks to Mr Eko and Ms Nona who contributed a lot to make this stay a good experience.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bricevdv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

We spent one night on weekend gateway in JW Marriot, Jakarta. The check-in process was swift and the staff were friendly and helpful. The room was spacious with marble bathroom. The bed was comfortable and large (super king size). The internet is truly highspeed, up to 7-8 Mbps for download speed. I'm a bit surprised that they have a good gym facilities, with several sophisticated treadmill units. However the pool is a bit small for 5 star hotel. One of the highlight of our stay is the breakfast at Sailendra. The restaurant have a large variety of breakfast menu from Indonesia Food up to Korean Food. They also have fresh juice and pancake station. Overall we are satisfied with our stay in JW Marriot.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bintang82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
geneva
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Very good hotel, nice bedroom, excellent food, good fitness center and extremely nice staff. Thoroughly recommend this hotel. Stayed there for 6 days in May 2014 for a business trip to Jakarta. Very good hotel the only thing: it is really important that the hotel is next to your work venue in Jakarta since the traffic is just impossible!

Room Tip: I chose a bedroom on higher floor overlooking the city. Choose a high floor since the venue is a big...
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  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pattiSGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth Hills, Australia
Level Contributor
8 reviews
7 hotel reviews
4 of 5 bubbles Reviewed 28 May 2014

Really good, friendly staff, nothing too much trouble, easy check in, nice lounge to get away from the hustle of main hotel, nice bar too. Singer can be a bit loud though. Price is good value for money.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Geoff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Jakarta

Property: JW Marriott Hotel Jakarta
Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#12 Spa Hotel in Jakarta
#13 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Official Description (provided by the hotel):
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

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