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JW Marriott Hotel Jakarta
Ranked #15 of 471 Hotels in Jakarta
Certificate of Excellence
Reviewed 26 August 2014 via mobile

Love this complex
Food at its restaurants is over top and no need to go elsewhere
Staff very helpful and hotel housekeeping keep this JW in tip top shape
Security is good and no need to feel unsafe
Will definitely use this hotel if I have to return

Stayed: September 2013, travelled solo
Thank DRHIND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this reviewResponded 27 August 2014

Dear Valued Guest,

Thank you for sharing such high remarks of your experience at JW Marriott Jakarta. We are thrilled to know that you had a pleasant stay with us and pleased with services we provided particularly on the area you mentioned on your review such as restaurants’ service and staff hospitality. We also appreciate your kind understanding on our security procedure, as it is important to keep our guests and associates safe at all times.

We appreciate your time and look forward to welcoming you back on your next visit.


Warmest Regards,

Karan Berry
General Manager
JW Marriott Jakarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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851 - 857 of 1,359 reviews

Reviewed 22 August 2014

The staff is amazing at this hotel and truly make the stay wonderful. I spent two weeks for work and utilized the conference space as well. First Ikishan is one of the best conference coordinators I've had the pleasure of working with - he made everything run smoothly. The food for the conference breaks were delicious. The facilities are very well maintained and the staff will assist with everything. The General Manager is very attentive and checked everything was good on numerous occasions as well.

The executive chef and his staff make some of the best food I've had at a hotel. The hot and sour soup, scallop and crab fried rice, pizza diavola, etc. are just a few of the amazing dishes. The executive lounge staff definitely made my stay though. They are so friendly and really go out of their way to get to know you.

The rooms are very clean, comfortable, and the soaking tub is to die for! Housekeeping also does a great job. If you stay anywhere in Jakarta, believe me stay here! This is my second time in Jakarta but my first time at the J.W. I won't stay anywhere else!

Room Tip: Security for the hotel is high. However, if it ensures my safety then I'm happy to take the ext...
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  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Mishi16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this reviewResponded 25 August 2014

Dear Valued Guest,

Thank you for sharing such high remarks of your first experience at JW Marriott Jakarta. We are pleased to know that your conference went well and you were delighted with the various services provided particularly on the area you mentioned such as our food quality, banqueting and housekeeping team. We certainly appreciate your positive comments especially for one of our banquet associates, Ikhsan as well as our executive chef. It is such a great honor to be trusted as your preferred place to stay in Jakarta.

We appreciate your time and look forward to welcoming you back in hotel.

Warmest Regards,

Karan Berry
General Manager
JW Marriott Jakarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Stayed for two nights before flying to Europe and was pleasantly surprised with the comfortless of the hotel albeit the past.
Yes security is still tight but we felt more comfortable that they have maintained a high level of security rather than slip back into being complacent.
Breakfast had a large selection and we were noir disappointed. Rooms comfortable and clean with no issues identified.
Pool area was under renovations but we still used the pool which was more than adequate. The free shuttle to the airport was fantastic and although the traffic was horrendous it was comfortable in a late model vehicle with a pleasant driver.

Room Tip: Club or executive rooms are of a high standard
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  • Stayed: March 2014, travelled as a couple
    • Sleep Quality
    • Service
Thank Fred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this reviewResponded 25 August 2014

Dear Mr. Fred G,

Thank you for sharing your excellent feedback on our services. We are delighted to know that you had a wonderful short stay with us, and enjoyed amenities we provided such as our airport shuttle, breakfast selection and pool facility. We do also appreciate your kind understanding on our security procedure, as it is essential to keep all our guests and associates safe at all time.

Thank you for staying with us and we look forward to seeing you again on your next visit in Jakarta.


Warmest Regards,

Karan Berry
General Manager
JW Marriott Jakarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

I call this an interesting place, because the road is parallel to the entrance with security guards & dogs, creating a mini jam at the entrance in an traffic congested Jakarta. Once you clear that, you still have the security protocol of a bag scanner & a metal detector - though some might be irked by this, this is one of the best security checks I have seen - truly a fort Knox.
The staff is very courteous, awesome rooms with excellent views, very nice, spacious & uber class restaurants.
The downside is the swimming pool - it is hardly as wide as a toddler's pool - even that would be wider. If you want to just sit near the poolside & relax, this place does not even have a shade or relaxing loungers which will definitely something you don't expect at a JWM Hotel.
Located a bit far away from the Airport considering the traffic congestion in Jakarta - so ensure you leave with a lot of buffer time for the airport.
Overall - an excellent place to be.

  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Diaryman2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this reviewResponded 25 August 2014

Dear Respected Guest,

Thank you for sharing your experience on your recent stay at JW Marriott Jakarta. We are delighted to know that you were pleased with the kind of service provided by our associates, as well as food quality at our restaurants. Keeping our guests and associates safe at all times are our main priority, and we do appreciate your understanding as well as positive comments you shared on our security procedure.

Thank you for your time, and we look forward to welcoming you back in the near future.


Warmest Regards,

Karan Berry
General Manager
JW Marriott Jakarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

Stay during Eid Mubarak's holiday for 3 nights package. Before, I called the hotel asking about promotion from my credit card for stay 2 night pay one night. The hotel staff offered me with 3 nights package special for that Holiday for around US$ 350 or IDR 4 million net. This is a very special price included breakfast for 2 person. So I took this package and my family was very happy during stay there. Check in on July 27 and check out on July 30. Breakfast is very good, at the time I am looking for bacon and could not find it, I asked the restaurant's staff and he brought full one dish for me. Also at the time my children wants ice cream, they brought full one glass.
First day we stay, we got apple and chocolate and my children was very happy with the chocolate. Also the last night before we checked out, the room boy visited our room and asking is there anything we need? My children was asking chocolate and the room boy gave some chocolate to my children. Little thing that we really appreciate.
Only one thing less about this hotel in my opinion that is their swimming pool. It's too small.
This hotel also near from some shopping malls like Ciputra World, Kuningan City, and Kota Kasablanca.
Overall my family enjoyed our stay at this hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this reviewResponded 25 August 2014

Dear Mr. Kevin S,

Thank you for taking the time and sharing your detailed experience of your stay. We are pleased to know that your children enjoyed the special chocolate amenity we provided. It is always great to know that our associates hospitality and courteousness have made your family holiday an enjoyable one, especially for your children.

We appreciate your feedback, and look forward to welcoming you back in our hotel.


Warmest Regards,

Karan Berry
General Manager
JW Marriott Jakarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Popular hotel with very helpful staff. Good restaurants. The breakfast buffet is crowded, but the staff handle it well. The Japanese restaurant is amazing. Had some of the best sushi there. Overall a very good stay. Would stay there again if ever in Jakarta.

  • Stayed: October 2013, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Hamooty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this reviewResponded 25 August 2014

Dear Valued Guest,

Thank you for your kind remarks on services at JW Marriott Jakarta. We are delighted to know that you were pleased with our staff hospitality, food & beverage quality, including the service at our Japanese restaurant.

We appreciate your time and look forward to seeing you again on your next visit.


Warmest Regards,

Karan Berry
General Manager
JW Marriott Jakarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014 via mobile

The JW Marriott Jakarta is one of the nicest hotels that I have been to. The staff especially Sylvia made me feel like I was special. The food in the club lounge is great and the location is perfect. Rooms where amazing and I can't wait to get back.

David

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank KY1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this reviewResponded 25 August 2014

Dear Respected Guest,

Thank you for your fantastic remarks of JW Marriott Jakarta. We are pleased to know that you enjoyed the services we provided particularly at our executive lounge, including its food and beverage quality. We have conveyed your appreciation directly to Sylvia, and she was very happy to hear it.

Once again, thank you for staying with us, and look forward to welcoming you back in our hotel.


Warmest Regards,

Karan Berry
General Manager
JW Marriott Jakarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 no. 1-2 | Mega Kuningan, Jakarta 12950, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Jakarta
#10 Business Hotel in Jakarta
#14 Luxury Hotel in Jakarta
#15 Spa Hotel in Jakarta
Price Range: £78 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 317
Official Description (provided by the hotel):
Set 30Km from Jakarta International Airport, in the Golden Business Triangle of Mega Kuningan near multinational corporations, embassies and shopping centers, JW Marriott Hotel Jakarta indulges guests in a remarkable blend of comfort, luxury and exquisite services with its plush bedding, delightful amenities and its superior executive lounge at the 29th floor. Nourish your senses in the popular Alameda Spa with signature treatments, relax by the outdoor pool or sweat it out in our fully equipped health club. This luxury Jakarta hotel enthralls guests with its award-winning Jakarta restaurants such as Sailendra Restaurant's buffet with live cooking stations, Asuka Japanese Dining serving delectable dishes from Japan and Pearl Chinese Restaurant, serving superb fine dining Cantonese cuisine. Create memorable events in our grand ballroom that can hold up to 1500 guests, 23 meeting rooms and state of the art conference facilities. ... more   less 
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

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