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“Nice-Arrogant staff”

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Le Grandeur Mangga Dua
Ranked #86 of 460 Hotels in Jakarta
Surabaya, Indonesia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice-Arrogant staff”
4 of 5 bubbles Reviewed 24 November 2013

I stayed in the hotel during my business trip. The room was clean, pool was quite nice. Overall it was a good experience. the only downside about the hotel ia actually the receptionist staff, they were not as friendly as expected, even a bit arrogant. Its a shame, they are working in a hospitality industry but doesnt seem to understand the essence of hospitality.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RezaSoebagio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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268 reviews from our community

Traveller rating
    65
    107
    75
    13
    8
See reviews for
72
35
20
90
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 19 November 2013

I stayed here for 3 nights on my business trip, the hotel though look a bit old but still maintain the grand look. The room is clean and they served a good breakfast buffet. Met few friendly staff who are generous with their smiles and welcoming gestures. Overall it was a pleasant stay, it would be much better if the TV reception can be improved on some channels.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HishamZarinaAnwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 29 October 2013

Room very classic and good. I love the pillow (pillow from feather swan) , good channel for television. breakfast and dinner very good. so many choice "LIKE" . Consierge very kindly. I like Lounge in the lobby "nice bar"

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
238 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
4 of 5 bubbles Reviewed 27 October 2013

This hotel is very clean and comfortable, the exterior and lobby are very impressive and our room was quite luxurious for the price we paid, with all the fittings and furniture in good condition. There was a tea and coffee maker, a bar fridge, flat screen TV with English language channels including the BBC, Australian network and Al Jazeera, and free wifi. It was quiet at night and we slept well. The staff were friendly and helpful, and our check-in and check-out was very quick.
The breakfast was better than in some five star hotels, and included every local and Western dish you could want. They also had an Indonesian jamu (herbal medicine) stall, with a jamu lady to advise you on the qualities of each product.
There is a key-swipe door which connects to a mall selling mostly IT products; it also has some money-changers offering good rates.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stickman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
Level Contributor
97 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 18 October 2013 via mobile

Used this hotel for the 3RD time. Convenient when wanting to visit the Jakarta Expo at Kemayoran. Short way to the tollway ramp from/to the airport, important if you want to avoid the notorious traffic jams.
Nothing special at this rather old hotel but it has everything you need. Rooms are a bit aging but clean and spacious. Internet is included in the room rate. Was a bit slow on my recent visit. Food is surprisingly tasty, service at restaurant and front desk was friendly and efficient.
Worth to mention is the very quiet aircon.
Bed mattress though should be replaced. Was sagging already, did not provide for a very good sleep.

Stayed October 2013, travelled on business
Helpful?
Thank rsnsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
63 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

I would say the hotel is quiet well-maintained and provide you with some real great service! the staff are extremely friendly and helpful, i left my phone at the desk near the main counter and when i ask one of the staff actually get the phone back to me! i was really grateful! the room was quiet good and clean, and the facilities seems to run pretty well for most part, the gym and swimming pool were satisfying and clean. But what i loved the most is the hotel breakfast (and i wouldn't want to miss a day!) there are so many varieties of food that are both western and Indonesian and all of it were great!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tunbridge Wells
Level Contributor
75 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

Arrived exhausted at midday after 24 hours of travel from London. Just 2 nights before train to Yogyakarta. Very hospitable and helpful. Superior bedroom functional and clean and excellent asian and western breakfast options. Dinner options however limited and very limited local decent warung (smallish restaurants).

Jakarta strictly a "stopover" unless on business!

Room Tip: Low, middle or upper floor the only decision needed.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blakeway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Grandeur Mangga Dua

Property: Le Grandeur Mangga Dua
Address: Jl. Mangga Dua, Jakarta 10730, Indonesia
Region: Indonesia > Java > Jakarta > Sawah Besar
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#63 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Le Grandeur Mangga Dua 4*
Number of rooms: 350
Official Description (provided by the hotel):
Le Grandeur Mangga Dua Jakarta is ideally located in the heart of Jakarta's trading district, the only hotel in the area that directly connected to The Real Mangga Dua Shopping Complex by over 4000 retail and wholesale outlets. The hotel features 350 beautifully appointed guest rooms and suites, each tailored for the business and leisure purposes. ... more   less 
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Also Known As:
Le Grandeur Mangga Dua Hotel Jakarta
Le Grandeur Mangga Dua Jakarta

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