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“One of the best business hotels I've stayed in anywhere.”

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Mandarin Oriental, Jakarta
Ranked #8 of 464 Hotels in Jakarta
Certificate of Excellence
Highland Park, Illinois
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“One of the best business hotels I've stayed in anywhere.”
Reviewed 15 April 2012

From arrival to departure, an incredible experience. Met me plane-side at the airport, car ready when baggage arrived, hotel arrival unbelievable. An attendant met me carside by name (must have gone off the hotel car's license plate), whisked me straight to my room, poured a welcome drink straight from the minibar, and put my luggage away and even removed the security straps from it. The room is beautiful, the bath palatial, and everything super-comfortable. The restaurant is amazing, the breakfast buffet delicious and never-ending. In short, this was the best business-class hotel I've stayed at without an upgrade, and I would repeat anytime I was in the area.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erb162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,218 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Amsterdam, The Netherlands
Level 4 Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 April 2012

From the minute you walk in this hotel has it all. Great rooms, friendly staff, fantastic breakfast buffet with a large variety of fresh fruits and juices prepared while you wait. Highly recommended.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Travelefes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2012

Indonesia in general is treating me well but the treatment at this hotel makes every prior experience pale in comparison. Whether at club level or not - and I recommend paying the extra $ - you will be given treatment as if you were their only customer.

The rooms are spacious, the service impeccable and the food superb. The personnel are very friendly, very genuine and ultra professional. The rooms are incredibly clean and well-maintained. On Monday while I waited for my driver, I watched the groundskeeper take a broom back and forth deftly along what already looked to be the cleanest outside brick paving. Litter was not existent.

So many adjectives come to mind but I will leave at this.

Room Tip: Always go for a high floor when in a major city. The elevators are many and run very quickly. The ho...
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice Springs, Northern Territory, Australia
Level 4 Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 April 2012

It's outstanding. They find that right level of service - neither too disinterested nor too obtrusive. The room was beautiful and had everything I needed. The deal included breakfast and evening cocktails in the business centre upstairs - again outstanding, a real oasis of calm in the middle of a frenetic city. The staff all remember your name which I find a little embarrassing as I then struggle to try to remember all of theirs (their name tags help but if feels like cheating!). The location is great if you want access to the big shopping malls across the road - however it does take a bit of time to get across those roads with umpteen lanes of traffic converging on one of Jakarta's major intersections.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 4 Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 6 April 2012

This has to be one of my favourite hotels ever.

If I had to be overly critical I would say that the lobby is maybe a little small and lacks places to sit. Other than that I can really find anything negative.
The location of the hotel is ideal next to two major shopping malls in the heart of Jakarta.

Rooms are very large with about 50 square meters. They are extremely comfortable and well designed with all modern comforts. Bathrooms are large and have big soaking tubs, rain shower and separate toilets. Rooms also have walk in closets.

There is a variety of restaurants on site. I have only tried the buffet and the French restaurant so far and find them both excellent in terms of choices and quality.
The executive lounge on the 21st floor is very large and comfortable. Food offerings are exceptional.

Having said all that, what makes the hotel truly stand out are their staff. Everyone is extremely friendly, helpful and eager to make guests happy.

I cannot wait to come and stay again during my next visit to Jakarta.

Room Tip: Try and get a room overlooking the pool. They offer nice views over the fountains outside the hotel
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaka City, Bangladesh
Level 4 Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 March 2012

We chose this hotel as it was number one hotel in Jakarta trip advisor list. However, as you see the building from outside it is outdated old building, I wondered why? The lobby is very small. Does not create any impression. Yet once start to check in you know it is a great hotel. Superb friendly and helpful staff, very spacious rooms and toilet. Great food. During our stay, the hotel arranged to bring a Michelin starred chef for three days!! I recommend this hotel to everyone.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Light-a-candle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
75 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 25 March 2012

The hotel don't do anything exceptional for you, but because they have a very high standard in everything they do, they have given the best services to their customer with simple execution that many other 5 star hotel unable to match

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fstst2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#8 Luxury Hotel in Jakarta
#8 Spa Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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