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“You won't be disappointed!”

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Mandarin Oriental, Jakarta
Ranked #8 of 465 Hotels in Jakarta
Certificate of Excellence
Jakarta, Indonesia
1 review
“You won't be disappointed!”
Reviewed 22 November 2013

I recently had a wedding here and i must say that I was surprised with the quality and assertiveness they maintain. Mr. Achmad Azumar was the wedding event person who had been very helpful along the preparation for a year. He has provide the quality he assured since day one. I'm actually grateful that he was the person who handled my wedding. His politeness and effciency has made everything easier. Although he was on leave for my food test, he would still pick up my calls and ensure that every menu on the set would be well prepared. I just had to walk in and mentioned my name while everything is taken care of. During our technical meeting with the vendors, whatever things he can provide on behalf of the hotel, is fulfilled on the wedding day. Not a thing was wrong or misplaced. Communication was vital and excellent. He understood what needs to be done. He represented well for the hotel as he shows his competency. Every employee was very well mannered and they greet me by name. It just shows how well informed they are. I was quite worried about the food but the taste won't let you down. It was amazing. Every menu on the set for the wedding was great. We loved it, our families, relatives and friends loved it as well. You won't expect the how great their food are. Even after the wedding, they would surprise you by decorating your bridal suite in a romantic and sweet ways. Not to mentioned the complementary things they would put there. Their receptionist and concierge was very vigilant as I would call them at dawn to request for a few things I required. And 5 minutes later they would show up at your door with what you need. They had recently renovated the rooms and I would say it was a job well done. Over all, I wasn't disappointed and was very satisfied with the quality and 5 star service they provide. I would definitely come back there on occasional basis.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr-tjia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Broadbeach, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 November 2013

I have to say that the hotel & the service I received on my recent business stay cannot be faulted.. from the Security staff - who are always welcoming & smiling, to the Concierge Staff, Executive Floor (Ria - Club Lounge Manager) and her team - who welcomed me back & are accommodating for all guests. However my standout was the service by the front desk agent Denny - who went above & beyond expectations / service & the best I've seen in the world. My luggage didn't arrive - I checked in at 10pm on Sunday evening - to commence business the next morning.. Just a small comment I made when asked 'can we assist with luggage' - I said 'actually this is it - what I'm wearing' ... from that he personally delivered an amenities kit, and had my clothes washed & returned by 7am the next morning. It wasn't the hotel's responsibility - however he took the initiative & I cannot say enough for the exceptional service.

The hotel is in an excellent location and the staff everywhere actually 'look at you & say 'Good Morning' - and those who you've had contact with then add your name.. Thank you ..

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ErinRolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 November 2013

I go to Jakarta once in every few months for a business. After a long trip and being in the car for another 2 hours from the airport to the hotel, one last thing that you want to do is waiting at the front office for a check-in. At Mandarin Oriental Jakarta, we were offered in-room check in, which was absolute hassle-free. As soon as I got in to the room, chilled fresh Mango Juice was offered (which was already prepared in the room). I felt instant ease.

As a business traveler, F&B option is also very important - nothing too crazy but something easy and quick. Both Cinnamon and Room Service really fulfilled my satisfaction on that point. Offerings on the breakfast buffet was also great.

Highlight of my very short stay at Mandarin Oriental Jakarta was Concierge. Had to change my flight ticket to earlier one, they changed not only my flight ticket but also contacted my next hotel in Singapore to change the time of my airport pick up while I was having breakfast - just amazing (I forgot this lady's name who helped me out - she wore glasses, very professional)

Kudos to Mandarin Oriental Jakarta team and hope to continue a great work!

Room Tip: Hotel seems to have two views - one pool and one for this big roundabout view. I personally liked th...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dosoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 November 2013

For such a lovely Jakarta landmark hotel with beautiful rooms and courteous service, the bar is surprising awful. When I took a friend for a drink around 11pm on a Friday night, I was shocked to find more call girls there than guests. In contrast to the rest of this magnificently refurbished hotel, the bar is quite tacky, playing dreadful electro-music quite out-of-place for the most famous 5 star hotel in Jakarta with uncleared tables adorned with used glasses. No wonder there were less than 20 people in the place while the rest of the city is buzzing at that time. Prior to it's refurbishment, then Mandarin Oriental was one of the city's most popular meeting places, but since the arrival of this terrible bar and the elimination of what used to be a civilized lounge on the balcony level overlooking the lobby, it's not surprising that the public area has a sterile feel. That's except for the bar which is just sleazy.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JonathanWootliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 November 2013 via mobile

I only spent one night in Jakarta. The hotel is right in the centre of the city and a 5 min walking distance from the two biggest malls in Jakarta. So you really don't have to take cabs and waste time in heavy traffic in the very busy Jakarta - everything is a walking distance.
The rooms are very luxurious and spacious with nice views over the city.
Staff are very nice and friendly. Once they knew we were there for my girlfriends birthday, they gave us a very nice birthday cake which was very nice of them.

Stayed October 2013, travelled as a couple
Helpful?
Thank Mido N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 November 2013

Pros >
- Great location: Its in the heart of the city with walking distance to many large IT companies. Major shopping complexes just across the road (though you may have trouble crossing the highway)
- Great service and staff

Cons> Rooms are small and with the dark shades as you see in any other mandarin hotels.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank bri_traveller_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 November 2013

This is my second time to stay at this very nice and comfortable hotel. Room is so spacious, people are very nice with warm welcoming and a yummy welcome drink. This hotel chain has never disappointed me.. Must stay here in Jakarta.. Location is excellent, right at the heart of the city, shopping malls around the area.. walkable to my office! Save lots of time in traffic. Walking is nice! Many likes!

Room Tip: all rooms are GOOD!
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  • Stayed October 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank birdytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Business Hotel in Jakarta
#8 Luxury Hotel in Jakarta
#8 Spa Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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