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“Flawless!!” 5 of 5 bubbles
Review of Mandarin Oriental, Jakarta

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Mandarin Oriental, Jakarta
Ranked #4 of 453 Hotels in Jakarta
Certificate of Excellence
Hong Kong, China
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Flawless!!”
5 of 5 bubbles Reviewed 2 July 2014

This is my third time staying at Mandarin Oriental Jakarta, both for business. Every time I come back here, I feel so welcomed. From airport pick up, personal check-in upon arrival to departure, I was pleasantly surprised about their service.

As a business traveler, comfort of the bed tends to be extremely important, and I was very happy with the quality of the bed, almost felt like sleeping in my own bed.
As I had to leave super early on the last day, I didn't have time to have a breakfast but hotel had this coffee/tea stand where you can also find some nice Danish pastries, I thought this was very nice touch.

I will definitely come back to Mandarin Oriental, should I travel to Jakarta again for a business!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Symoon1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (201)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 30 June 2014 via mobile

Could not fault a thing. Room extremely comfortable, gym adequate, food great with expansive selection, staff attentive.

Wandered into the bar on a Wednesday due to the music and was harassed by ladies of the night... Best avoided.

Definitely recommend.

Stayed July 2013, travelled on business
Helpful?
Thank ewsb01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 June 2014 via mobile

Great service, pleasant staff. The only hiccups are that the bed was too hard and there was a mosquito in my room, Which seems like a small thing but when it decides to bother your sleep I I try can be annoying!
Will most definitely rank as one my top choices in Jakarta (in addition to Shangri-La).

Stayed June 2014, travelled on business
Helpful?
Thank Chris I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, NC
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

The Mandarin Oriental brand is world-renowned for quality, comfort, and customer service, and the MO Jakarta doesn't disappoint. From the moment you arrive at the airport to the minute you check out of the hotel, you're treated like a queen. Wifi in the taxi to/from the hotel, personal check-in upon arrival, amazingly high quality bed linens, fabulous shampoo/conditioner offerings ... I realize these are little things, but they all added up to a wonderful experience during a very busy and stressful work trip. Customer service and the amenities offered on the 21st floor Club Lounge is exceptional. I will never stay at another hotel in Jakarta - the MO will be my home away from home while in Indonesia.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BP31380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woking, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

I have been staying at the Mandarin Oriental Hotel in Jakarta on and off since 1979 and every time that I have the pleasure of staying there, it is just that - a pleasure. I have just returned to the UK following another pleasurable stay at MOJ as it is familiarly known. My recent stay at the Mandarin was made all the more friendly and comfortable by the attention of Christian Dolenc, Director of Rooms, Yeni and all The Girls in the Club Lounge and all the staff at The Reception whose assistance and attention contributed to making my stay at The Mandarin yet another memorable and comfortable stay.

Room Tip: Go for the Club Rooms !
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 21 June 2014 via mobile

My favorite hotel in Jakarta , for the following reasons :
1 . The staff were very friendly and made ​​us as guests of honor everytime we visit there
2 . Was no difference in the treatment for every guest who visit there , most living standard of room to which a particular class
3 . Room facility is amazing , my favorite one is a bed and a bathroom . bed that I do not know the brand but this is what got me addicted to not move from my bed .
4 . Almost all the food that was served for breakfast in the morning was very special and makes me can not stop to take all the available
5 . Decor of the hotel is different to other hotels that make this hotel has a characteristic that is different from one to another
"I love the mandarin hotel"

Stayed May 2014, travelled as a couple
Helpful?
Thank Diana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canberra
Level Contributor
254 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 661 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

The Mandarin Oriental, Jakarta, is a good stopover when travelling to and from Bali and have to tend to business in Jakarta. I prefer the Mandarin. The rooms are nicely proportioned, leave space to move around in, and give a sense of opulence (just a bit faded). The bathrooms are huge.
Service is first rate. Try the breakfast buffet. It is excellent. Go at the prime time. Afterwards, the food is kept on warmers and offers a bacteria feast. The food in the executive lounge is usually equally good but there is less of a selection.
Jakarta is as bad as Manila for traffic, and make sure you arrange travel with the desk. The transportation is good, far safer than cabs, and you get all the extras in the car (bottled water, newspaper, etc.). The drivers are well vetted.
I don’t drink alcohol while in Indonesia. The fruit juice concoctions at the bar are wonderful and can be made to order.
Women travelling on their own ought to be sure to get club access. Similarly, they should tell the transport desk about their “woman alone” arrangements. Jakarta can be dismissive of women on their own.

Room Tip: Some of the less expensive rooms are a bit smaller.
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank roemanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Business Hotel in Jakarta
#4 Luxury Hotel in Jakarta
#4 Spa Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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