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“Hit and Miss”

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Mandarin Oriental, Jakarta
Ranked #8 of 464 Hotels in Jakarta
Certificate of Excellence
Jakarta, Indonesia
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hit and Miss”
Reviewed 7 August 2014

I was excited to visit the Jakarta Mandarin Oriental having heard of its recent renovation. Here's my take on this hotel:

Lobby: Underwhelming - I was expecting more, I don't see where the renovation went. It was just blah.

Gym: Very good, modern equipment, with excellent staff

Pool: Very very small - my pool at home is larger. And the pool's surrounding area is not so well maintained.
Didn't they just renovate this place?

Room: Excellent! I guess this is where all the renovation money went - very high tech, comfortable, beautiful bathroom, very uniquely Mandarin look. Business folks will love the rooms.

Breakfast: Not so good - the sausages were horrible, both beef and chicken. And no pork (correct me if I'm wrong)

Service: Excellent - from front desk to gym/pool staff

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Yasa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,218 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bandung, Indonesia
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 August 2014

I was staying in Mandarin Hotel for a short stay with a lot of work to finish. Definitely this is a really nice place not only to sleep but also to work. The room's layout was just perfect to work. The service from started to the end of my stay was excellent. Also nice breakfast .

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Aragos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level 5 Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 August 2014 via mobile

Me and my family have stayed in this hotel in july 2014. I lived in jakarta but never before stayed in this hotel even though i passed this hotel many times hehe. The hotel is good, the staff is very welcome and helpful, the room great, highly recommended hotel

Stayed July 2014
Helpful?
1 Thank Ariepra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2014

Check in 27 check out 30 and I say its a

Brilliant check in experience
Brilliant House keeping experience
Brilliant attitude from breakfast staff
Brilliant quality of food served on breakfast I said quality the taste is good though not brilliant
Brilliant check out experience

so 5 of 5 star!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank ir n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha, Qatar
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 July 2014

Didn't consider this hotel at all at first, however got a special deal through my American Express card so I cancelled with the Keraton and booked at the Mandarin. Was surprised to receive an email asking for my child's name, thought it was just to arrange for bedding. Upon arriving at the hotel, we were whisked away by one of the hotel's staff, directly to our room, without all the fuss of checking in at the checking desk. Arriving in our room, we discovered we were upgraded from a normal room to a suite. The staff took our passports and card, and came back a few minutes later, checking all done and dusted. In our room was a welcome card for our daughter, personalized by using letters and drawings that must have taken some effort, very well done. This was accompanied by fruits, chocolates and a bottle of wine - all on the house. The suite itself was big, roomy and very well decorated. Two LCD televisions and a huge bathroom with bath and separate shower, even a walk-in closet. We made use of the hotel's pool, it was a bit chilly though, could do with heating. Nevertheless, its big and deep, enough space for a good swim. There is a pool bar and restaurant, we ordered food from there and I had the biggest and best hamburger ever! Price was not too expensive. Didn't make use of the spa or gym. Made use of breakfast twice in the restaurant downstairs. First morning we were 10 minutes late and missed the breakfast, however they were kind enough to ask the staff to wait for us to get our food before taking the food trays away. The hotel has a complimentary shuttle service over weekends, dropping and collecting you from the mall. Upon leaving, they made a booboo with our early breakfast that was arranged to be served in our room. However they made up for it by packing us take-away breakfast. Stayed for 3 nights, if ever visiting Jakarta again I will waste no time in choosing this hotel again. Best service ever, everyone serves with smile and in proper English. Upon checking out I discovered a charge from the mini bar that I disagreed with. The front desk staff removed this charge without so much as questioning it or objecting. Wow, most other hotels the staff will want to go and recheck the mini bar or just argue with you. Few days later I received an email from the hotel apologizing for the mix up with our breakfast and promising a room upgrade when we stay with them again. Now what more can you ask for, I have not experienced such customer service ever across Australasia, Europe or anywhere else for that matter. I would give this place 6 stars if I could!

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank splendidsimply
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2014

You cannot go wrong with the place. I have been here many times and it is down to their people and the consistency of service provided. Rooms are of decent size, well kept and clean but the people make all the difference. You come back to the hotel late and people greet you with a smile, recognize you as a repeater and are doing so whenever I return. Highly recommended.

  • Stayed March 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Hinterbacsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 25 July 2014

This is my second time staying in MO Jakarta, and it never disappoints! The service provided by the staff from concierge, front desk to housekeeping was impeccable, rooms was huge and clean. Bathroom was amazing as the shower and bathtub are in separate sections. Booked the weekend package that also came with an hour of massage in the hotel spa and free transfers (one way) to Plaza Indo and Grand Indo. We'll definitely return again!

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank FRXY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Jakarta
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#8 Spa Hotel in Jakarta
#8 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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