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“Enjoy everything NEW!”

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Mandarin Oriental, Jakarta
Ranked #8 of 465 Hotels in Jakarta
Certificate of Excellence
Petaling Jaya, Malaysia
Level Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Enjoy everything NEW!”
Reviewed 18 November 2009

We stayed at MO Jakarta in early November for a conference, where the hotel was just opened for a month. It went through an extensive renovation that lasted almost 2 years and it was a privilege to enjoy everything new there.

Our deluxe room was really spacious, with roomy executive desk and sitting area. Bathroom was equally big, with double sinks, shower room with rain-shower facility, powder desk and a tub overlooking the beds. Fluffy towels and robes were nicely displayed too. There was also a walk-in wardrobe and a separate toilet for more privacy.

Staff was very courteous, from the concierge, front office and the coffee house; always smiling and eager to please. Breakfast spread was good, and obliging waitresses added the extra warmth to the hotel, as they were always ready to provide you with another pot of coffee or a glass of fruit juice without having to ask for it.

The hotel is just opposite the Grand Indonesia Shopping Town, apparently the biggest in town for up-market shopping, pretty cool place to go.

The only complain, if any, was that the air conditioner was a too cold, the view of which was shared among other conference participants. Being a new hotel with relatively low occupancy rate, that probably explains why but we generally had to raise the air conditioner temperature to 27-28C to be able to sleep nicely. Having said that, other advantages outweigh this little discomfort, and MO Jakarta should remain our top choice in Jakarta.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vivi003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 November 2009

This hotel reopened in October 2009 after a 2 year refurbishment. The rooms and restaurants are now on par with the other 5-stars in Jakarta, though I still prefer the rooms in the Ritz Carlton. There are still some opening problems in both hadware and software but I think these should be ironed out soon. Service is one area where this hotel seems to be making a slightly different approach compared to other hotels in Jakarta - more personalized (everyone seems to remember your name), more smiles, more chats........ For that reason alone, I think MO is going to be my home whenever I visit Jakarta - which is very often.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ksp210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Jakarta

Property: Mandarin Oriental, Jakarta
Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#8 Luxury Hotel in Jakarta
#8 Spa Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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