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“Short stay convenience, The only real airport hotel option.”
Review of Bandara Hotel

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Bandara Hotel
Ranked #90 of 468 Hotels in Jakarta
Reviewed 18 February 2014

I have stayed here a few times. Location to the airport is perfect, and is the only option to be considered. I can't work out if the property is just old or if it's the hotels character. The staff offer the standard amazing service you get in Asia. Friendly, Clean, efficient, and a short stay only.

  • Stayed: February 2014, travelled on business
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Thank Nic L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas R, General Manager at Bandara Hotel, responded to this reviewResponded 19 February 2014

Dear 'Nic L'

Thank you very much for your review of our hotel and the kind comments about our associates' services. Our hotel has opened it's doors in 1996.
Over the past 2 years we have been constantly renovating and to date have refurbished 70 guest rooms, our 1000sqm SPA and Sheraton Fitness by Core Performance.
Right now we continue to renovate the remainder of rooms as well as our pool side venues. We will also have a new Link@Sheraton Cafe that will serve our guests 24 hrs a day and our restaurant Linjani will also be renovated after some projects are completed.
So, all in all we are very excited to have our Colonial Look Hotel getting a modern and new look over the next few months.
'Nic L' we do hope to see you on your travels to Jakarta back here in the Sheraton Bandara to showcase to you our 'New Look'.
Thanks again for your continuous support and loyalty.

Warm regards,
Andreas

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308 - 314 of 638 reviews

Reviewed 12 February 2014

We booked this hotel for an overnight so we would be ready to fly out the next day. We had to cancel our booking at the Jakarta Airport Hotel in Nov due to a "cave in"...yikes. Fortunately we were able to get a room at the Sheraton. With the Sheraton, I have been able to expect certain levels of appointment. No different here and my wife and I enjoyed our stay as a result.

Checkin was not smooth as the porter was not at the airport when we arranged. Our flight was a bit late and the porter left the airport. To be expected but annoying as not one hotel or resort was there throughout our holiday - regardless of flight numbers being passed on. They did apologize and they did follow up with us very effectively to close off issue.

Our room was beautiful - appointed well. Bed was very comfy and up to par by western standards. There was a missing robe but we did not report it as we were too tired. We used the room service which we found to have great food for a reasonable price. We did not take advantage of the free breakfast as we were rushed in the morning.

Overall - I would stay here again and would encourage others to do the same. Security was excellent as well and we appreciated it.

Room Tip: Our room was on the 3rd floor and farthest from the lobby which was a little inconvenient, given tha...
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  • Stayed: January 2014, travelled as a couple
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Thank Big_D_Nanaimo_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBandara_11, Manager at Bandara Hotel, responded to this reviewResponded 18 February 2014

Dear ‘Big_D_Nanaimo_BC’,

Warmest greeting from Sheraton Bandara Hotel, the gateway to Jakarta.

We have reviewed your feedback and comments and would like to thank you for giving such a positive and encouraging noise for us. On the other hand, we do regret for the inconvenience situation that you had to encounter prior your stay with us. We are truly sorry that we missed to pick you up at the airport.
It is so nice to hear from you that you enjoyed your stay and got a chance to stay in our new renovated room. We are currently undergoing some room refurbishment projects and will eventually upgrade our hotel facilities as well. And mentioning about the comfortable bed, that is actually our Sheraton Signature that is Sweet Sleeper Bed, it is a 7 layers bed that will give you all the convenience that you need.

‘Big_D_Nanaimo_BC’, once again thank you so much for your positive word of mouth and please do let us know if you are coming back here again. I hope you will get a chance to try our signature breakfast the scrumptious croissant on your next visit. Until then have a good day!

Best Regards,

Edward Tahalele
Executive Assistant Manager

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Reviewed 12 February 2014

Just spent one night here.

PROS: very close to airport, clean, pleasant staff, nice workout facility, great massage, good breakfast, powerful AC and comfortable bed.

CONS: older and needs an uplift and pricey.

COMMENT: No mosquito net in the room. Might be old reviews on that.

Room Tip: Get the shuttle on the upper level.
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  • Stayed: February 2014, travelled as a couple
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Thank the_traveling_canuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBandara_11, Manager at Bandara Hotel, responded to this reviewResponded 18 February 2014

Dear ‘the_traveling_canuck’,

Thank you for connecting with us through tripadvisor.com. Your comments are important to us.
We do regret that you had some short falls during your stay but beside that we are glad too that we still were able to made your day.

Referring your comments regarding our room condition, I think that this is just a good opportunity to you that we are actually in the midst of room refurbishment project. Gradually we will complete to renovate all guest rooms and guest facilities as well. Mosquito net is actually will be set on request. So we leave it to the guest himself if he wants to have it there or not.
Our convenient location has made our guest’s stay even more flexible, especially for those business travelers who will have to catch up the early morning flight. And about the bed that is actually our Sheraton Signature which called Sweet Sleeper Bed. It is so nice to know that you slept well on that comfortable bed.

‘the_traveling_canuck’, once again thank you for your comments and we are looking forward to have you back in our property. Until then have a good day!

Best Regards,

Edward Tahalele
Executive Assistant Manager

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Reviewed 7 February 2014

Spent one night in August 2013, two nights 3 months later. FIRST STAY PROS: lobby and hotel common areas, room with lake view, staff, location close to airport, food. CONS: bathroom, restaurant only offers expensive bottled water, mosquitoes. SECOND STAY PROS: room even better garden view, staff and Astrid (besides giving you the warmest Indonesian welcome ever, she speaks Spanish) CONS: again only expensive water is served for dinner, restaurant food is good but can be pricey

Room Tip: Ask the reception clerk to get you a good and renovated room. Astrid can help you with this
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  • Stayed: October 2013, travelled on business
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Thank food-allround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this reviewResponded 10 February 2014

Dear ‘food-allround’,

Warmest greeting from Sheraton Bandara Hotel, Jakarta.

First and foremost I would like to extend our sincere heartfelt gratitude to you for your positive comments and rating about us. Thank you for being a loyal guest at our property. We have reviewed your comment and feel very happy that you enjoyed your both stays even though there was a bit shortcoming from us.

It is so nice to hear from you that you got to enjoy our newly renovated room. We are eventually still counting to complete the project with more rooms by end of this year. This is to ensure that we give the best service and facility to our loyal guest.

I have personally conveyed your compliment towards one of our associate, Astrid, regarding her great service that she has successfully given to you. She was very happy and will continue doing her good work.

Regarding your feedback about price menu in the restaurant, we have noted your concern for our consideration.

‘food-allround’, once again thank you for your comments and feedback and give us chance to serve you again in the soonest time, and we will ensure you will have a better experience.

Warmest Regards

Edward Tahalele
Executive Assistant Manager

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Reviewed 4 February 2014

On our way to an extended scuba trip in Eastern Indonesia, my buddy and I had a lay-over in Jakarta before connecting flights the next day. This property proved to be close, convenient and comfortable. Their shuttle service picked us up at the international terminal and then dropped us off at the domestic terminal smoothly and efficiently.
Hotel amenities include a nice restaurant with both buffet-style or menu and breakfast was included with our lodging. We also took advantage of the reasonable-priced onsite spa services to massage away the flight stiffness from our previous connecting flights. Not that I would want a lay-over in Jakarta, but one becomes necessary then I highly recommend this location.

  • Stayed: January 2014, travelled with friends
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3  Thank pvschmieder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this reviewResponded 10 February 2014

Dear ‘pvschmieder’,

Thank you for staying with Sheraton Bandara Hotel, Jakarta.

We really appreciate the comments and rating that you have given to us in the tripadvisor website. It is right that our hotel location is just near the airport which is very convenient to most of our guest. Shuttle service from our hotel goes every 30 minutes and available for 24 hours so guest should not have any difficulties in reaching either place.

We are delighted to know that our services and facilities had made your day! I hope you have tried our Sheraton fitness by Core Performance also. You will feel refreshed after trying it.

‘pvschmieder’, we look forward to welcome you back in our property. Should you need my assistance please do not be hesitate to contact me.

Until then I remain with my warmest regards,

Edward tahalele
Executive Assistant Manager

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Reviewed 28 January 2014

Interesting property, this. The rooms and layout of the hotel feel more like a resort than an airport hotel. Having said that, the instant that you begin to think you've scored a nice resort room the cheap plastic wood-look flooring quickly brings you back to reality. Short of heading back to the airport there are no food options close-by therefore eating on-site is your only option. Very surprisingly the room-service menu has only Western options. The only Asian or slightly-local options on the menu are 2 items in the dessert category. The cheap fixtures, old bathrooms and tattered marketing materials in the room combined with menus full of American diner favourites result in an experience that feels distinctly like you're not in Indonesia - or anywhere in Asia for that matter. All in all this is an average hotel.

  • Stayed: January 2014, travelled on business
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4  Thank LuxeTravelerHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBandara_11, Manager at Bandara Hotel, responded to this reviewResponded 18 February 2014

Dear ‘LuxeTravelerHK’,

Thank you for staying with us.
We really appreciate your comments and rating that you have given towards our property.

First and foremost I would like to extend my sincere apology regarding the shortcomings that you had to face during your visit with us. About the room conditions, we are actually undergoing room renovation project. We will slowly refurbish our rooms to meet guest satisfaction. Eventually there will be no more old bathrooms and chipped materials, we do this all to make guests feel more comfortable.

And regarding the room service menu we have checked with our menu book and found that there are many asian food menu options there. But we have conveyed your comments to the Food & Beverage department. A corrective action will be taken immediately.

‘LuxeTravelerHK’, once again we do regret for the inconvenience situation that you had during your stay. I hope we can welcome you back here in the soonest time and will assure you to have a better experience. Should you need any further clarification do not be hesitate to reach me. Thank you.

Best Regards,

Edward Tahalele
Executive Assistant Manager

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Reviewed 21 January 2014

We stayed here to avoid city traffic before catching a flight. The hotel looks good and has one of the better spa & gyms i've seen in hotels. Breakfast and lunch buffet offer a wide selection of foods and the a-la-carte food quality is fine too.

  • Stayed: January 2014, travelled as a couple
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2  Thank NLIvor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this reviewResponded 27 January 2014

Dear ‘NLIvor’,

Warmest greeting from Sheraton Bandara Hotel.

We have reviewed your comments and are really pleased with it. It is great to know that you enjoyed your stay with us.

Talking about our gym, Sheraton Fitness by Core Performance is our Brand Signature at Sheraton Worldwide. The sports equipment that we provide just make it easier to do exercise. It is the place where the healthiness is.

It is deligted to know that you enjoyed with our food selection offer and we have conveyed your recognition to our cullinary team. The next you come we will ensure it will be another best moment for you and family.

‘NLIvor’, we really appreciate all the compliments that you have given to our property. I hope to welcome you back in the soonest time.

Warmest Regards

Edward Tahalele
Executive Assistant Manager

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Additional Information about Bandara Hotel

Address: Bandara Soekarno-Hatta | Jl. Tol. Prof. Sedyatmo, Jakarta 19110, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Spa Hotel in Jakarta
#66 Luxury Hotel in Jakarta
Price Range: £59 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Bandara Hotel 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Just three kilometres from Soekarno-Hatta International Airport, Sheraton Bandara Hotel offers a unique, five-star, resort-style experience. ... more   less 
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Also Known As:
Sheraton Bandara Hotel Jakarta
Sheraton Hotel Jakarta
Sheraton Hotel Bandara
Sheraton Jakarta
Jakarta Sheraton

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