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“Home away from Home”
Review of Bandara Hotel

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Bandara Hotel
Ranked #76 of 464 Hotels in Jakarta
Manila, Philippines
Level 5 Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Home away from Home”
Reviewed 31 May 2014

Sheraton staff are professional efficient & friendly with a smile. rooms are clean. lobby is cozy . internet is fast. gym is excellent. spa is fabuluous. coffee shop food is yummy & staff fast efficient . location is strategically located near jakarta international airport 10 minutes away & complimentary shuttle every 30minutes from hotel. relaxing is fabuluous at the man made lake .
bird humming & cool breeze blowing what a good way to live. sheraton bandara my home away from home.

Room Tip: south wing less damp & noisy
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this review, 2 June 2014
Dear 'Frank N',

Thank you for connecting us via TripAdvisor Website and it is deligted to read this energizing feedback from our loyal customer as you are.

'Frank N', we do appreciate for your genuine feedback and our aim to make you feel at home as you are away since you spent most of time in our property. I can see that everyone is encouraged by your recognition and compliments.

In regards with your experience at our Sheraton Fitness, we are pleased to inform that we have provided Gym in bag for your comforts should you prefer to experience it in your room.

Once again, our heartfelt gratitude towards you for your support and loyalty with our Brand and I hope you will also enjoy this visit as always.

Until then I remain with my warmest regards,

Edward Tahalele
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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611 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level 5 Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 May 2014

A solid business hotel, with good facilities, and comfortable rooms.

The restaurant is average, as is the bar (too small), but it is in a good location, and is great value. The rooms are comfortable, and spacious, and some have a decent view of the pool area.

The traffic outside the hotel is truly horrendous in every conceivable and imaginable way, with no journey taking less than 30 minutes, despite distance. But in a way, if you accept this and relax, you begin to enjoy it!

All in all, a perfectly acceptable hotel for Business.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this review, 2 June 2014
Dear 'David W',

We are so happy to read your feedback through TripAdvisor website and we do appreciate that you dedicated your precious time for sharing your experience to the travellers.

'David W', for your information that we are undergoing renovation project for our new outdoor bar and lounge 'SAMBAL TAPAS' that served Indonesian and Spanish food and we do hope that you will have an enjoyable experience with our new concept of bar which overlooked to the lake.

It is with regret to read your comment about the traffic which is unpredictable; and it is our commitment to always deliver our utmost services and facilities to give the feeling that our guest are able to reach their stay expectation while staying at our property and the location near by the airport will give another beneficial to our guests.

Once again, thank you for your openess and we do hope that we have another opportunity to serve you even better in your next visit to our property.

Warmest Regards,

Edward Tahalele
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2014

Arrived from London at 9am with flight to Australia at midnight. Opted for this hotel with many fine hotels in the CBD available and loved it. So much fresh air after 13 hours on a plane. Gardens, pool, a resort no less 5 minutes from the 8th busiest airport in the world.
Could the rooms be updated a little - yes. Did it spoil the stay - absolutely not. Felt refreshed and rejuvenated after staying here. Great Staff. Most relaxing and surpisingly enjoyable 'airport hotel' I have ever come across. Regret I did not post this review sooner.

Room Tip: If you want instant realaxation - stay here
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this review, 30 May 2014
Dear 1or2A,

It is always good to read your feedback through TripAdvisor website.

We do really appreciate for giving your precious time to share your experience on last June 2013 for the travelers and we do have a lot of changes toward our hotel products and services since then.

For your information that we have completed around 70 new refurbishment rooms at this moment and still counting to complete more rooms by end of this year. I do hope that you can experience our new rooms should you have any plan to visit us again in the near future.
We are also undergoing a renovation project for our new Sambal Tapas outdoor bar and lounge that overlooked to the lake which will be completed by end of June for guest experience and enjoyment. We also have developed our herb plantation in our garden area to give the feeling about back to nature and our care to always contribute to make it better with the wide landscape that we have to taking care of.

It is also delighted to hear your recognition about our hospitality, it is really energizing and motivating us to do even better for reaching our guest expectation while staying at our brand, thank you for that ‘1or2A’.

‘1or2A’, we do hope that we have the opportunity to showcase our new products and environment should you have any plan to visit us again and we are here to be at your service for any assistance to make your experience as expected.

Until then I remain with my warmest regards,

Edward Tahalele
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Harwood
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 May 2014

The Bandara has seen better days the Reception and Bar area are as you would expect nice clean and inviting, however when you proceed behind the initial facade the hotel is tired and requires a full make over. The bedrooms are spacious but the decor is tired and the facilities require a make over. However the staff are fantastic cannot do enough for you which in someway offsets the hotel.

Room Tip: Rooms only used for short stay
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this review, 28 May 2014
Dear ‘Robert B’,

We do appreciate your precious time for sharing your stay experience through TripAdvisor website.

First and foremost, please accept our sincerest apology for the unpleasant experience you had regarding our hotel conditions and facilities. We have taken note your caring share with our high attention, and please be informed that we are undergoing to renovate our pool bar with the new concept of food and ambience that overlooked to the lake. This project is to enhance our guest expectation with our facilities and services.
This new F&B restaurant called SAMBAL TAPAS outdoor Bar and Lounge that served Indonesian and Spanish food and we are happy to announce that this project will be completed by end of June for guest enjoyment.
We also have completed 70 new refurbished rooms that starting from our Deluxe and Terrace room categories, and we do regret that we were unable to provide this new refurbished room during your visit due to high occupancy level that we experienced. I hope that we have another opportunity to showcase this new rooms for your experience should you plan to visit our property again in the near future.

On another note: we have shared your positive feeling about our changes covering reception and bar area to our team, we are all so happy to read your recognition and we will maintain what we have done better for our guests to reach their expectation while staying at our hotel.

‘Robert B’, once again thank you for your support and openness in order us to improve our hotel products and facilities for guest satisfaction and enjoyment while staying at our property. Looking forward to serve you with more pleasant experience in the not so distant future.

Until then I remain with my warmest regards,

Edward Tahalele
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
443 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 16 May 2014 via mobile

They were still going through an update while I was there in the pool area, but the room I had was very nice and modern. If you are goung in and out of Jakarta the location is great for that since it is real close to the airport but it is a ways out for any downtown visits.

Stayed May 2014, travelled on business
Helpful?
Thank djdahlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this review, 19 May 2014
Dear ‘djdahlen’,

Thank you for giving your precious time to share your stay experience through TripAdvisor website.

We do appreciate your feedback regarding our new refurbishment room that is able to provide more pleasant experience and meet our guests expectation.

Thank you for sharing about our hotel location for traveler beneficial and we do hope that all of our projects will provide more pleasant journey and enjoyment for our guests.

'djdahlen', we value your feedback and support to our hotel, and looking forward to welcome you back to have another experience with us.

With my warmest regards,

Edward Tahalele
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaconsfield, United Kingdom
Level 4 Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2014 via mobile

I stayed here for two nights on a business trip. Not needing to stay downtown this is an ideal location for those doing business in the airport vicinity. It has a wonderful old world colonial feel to it like Raffles. The rooms are amazing and the nets over the beds are stylish. The Spa is first class with a fill range of services. The restaurants are excellent and good value so you don't need to leave the hotel which feels safe and secure. I look forward to returning there in the future hopefully!

Stayed October 2013, travelled on business
Helpful?
Thank Paulrose69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this review, 19 May 2014
Dear 'Paulrose69',

It is with pleasure to read your last experience on October 2013 through TripAdvisor website.

It is one of beneficial for our guests to stay in our property due to unpredictable traffic in Jakarta nowadays, while our hotel also offer a colonial style with the natural environment that will bring a relaxation feeling in a resort style as well.

‘Paulrose69’, kindly be informed that we are undergoing SAMBAL TAPAS outdoor bar and lounge renovation and this project will be completed by end of June for guests enjoyment. We offer a new concept of outdoor restaurant that serve Indonesian and Spanish food that we hope it will provide an exception experience for our guests.

We are so happy to know that our SPA services and Sheraton Fitness programmed by Core Performance is also able to meet our guest expectation to exercise and energize their body and mindset while staying at our hotel.

Once again, thank you for sharing your thought and experience, and looking forward to serve you even better in your next visit to our hotel.

Warmest Regards,

Edward Tahalele
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
131 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 15 May 2014

I reviewed this hotel already 2 years ago and gave only a 'Terrible' because of the old and shabby room. Due to a stopover in Jakarta on our way from Bali to Singapore, we (my family and I) stayed again one night here. We had a reservation for a Juinior Suite but upon arrival we received an upgrade to the President's Suite. How nice is that? Well, that suite was of course huge and clean, we absolutely enjoyed it. Also positive: when my wife wanted after check-in a special hot Indonesian meal at around 22:00 o'clock (Bubur Ayam), the kitchen prepared it although it is more a breakfast dish and not on the menue for the evening.
Breakfast buffet is large covering Japanese, Chinese, Indonesian, Continental and English styles, plus egg station. Very good.
The staff was this time veryvery friendly and helpful (in contrast to 2 years ago).
All-in-all a pleasant stay. Only things which are currently not good yet, but will probably enhance over time, as the renovation efforts proceed: (1) noise at the pool area due to construction site; (2) old and dirty walls and ceilings in parts of the hotel, including the corridor of the suite we stayed.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BjoernBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, Manager at Bandara Hotel, responded to this review, 19 May 2014
Dear ‘BjoernBS’,

Warmest Greeting from Sheraton Bandara Hotel, Jakarta.

It is always good to hear that our guests recognized our effort to upgrade our hotel products, facilities and services.

We are very pleased to read your response about the friendliness of our staff that what was our guests expect while staying in our brand. Your comment about the food is well noted and we have briefed our culinary team about this valuable feedback, thank you for that, ‘BjoernBS’.

On another note about the hotel renovation, please accept our apology for any inconvenience you had about the noise from our pool construction and allow me to inform you that our new SAMBAL TAPAS outdoor Bar and Lounge will be completed by end of June for guests enjoyment. We do hope that you will experience our new concept of restaurant overlook to the lake side should you have plan to visit us again in the near future.

We have learn your constructive feedback regarding the corridor condition which currently the interior paint is ongoing and it is projected to be done by end of July however we will expedite the process for guest convenience.

‘BjoernBS’, once again we do appreciate your feedback and looking forward to be at your service in the near future.

Until then I remain with my warmest regards,

Edward Tahalele
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bandara Hotel

Property: Bandara Hotel
Address: Bandara Soekarno-Hatta | Jl. Tol. Prof. Sedyatmo, Jakarta 19110, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Spa Hotel in Jakarta
#58 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Bandara Hotel 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Just three kilometres from Soekarno-Hatta International Airport, Sheraton Bandara Hotel offers a unique, five-star, resort-style experience. ... more   less 
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Also Known As:
Sheraton Bandara Hotel Jakarta
Sheraton Hotel Jakarta
Sheraton Hotel Bandara
Sheraton Jakarta
Jakarta Sheraton

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