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“A good location hotel in the city center”

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Sari Pan Pacific Jakarta
Ranked #43 of 468 Hotels in Jakarta
Certificate of Excellence
Reviewed 8 March 2013

This is a wellknown hotel in Jakarta, located in city center. Their service is good, breakfast is ok, room amenities is ok. The price is just right coz this is one of a star hotel. You don't have to eat in the hotel, since there are so many restaurants aorund like Mc Donald, Starbucks, Pizza Hut. Even food stalls at the back area of the hotel/ jalan Sabang is quite good.

Room Tip: Ask tehe reception to give you room facing main street.
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  • Stayed: December 2012, travelled with family
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1  Thank eddyss2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this reviewResponded 9 March 2013

Dear eddyss2000

Thank you for taking the time to post a review on TripAdvisor following your recent stay at Pan Pacific Jakarta. Our Hotel is indeed located very strategically within the center of Jakarta thus our Hotel is preferred by both business and leisure travelers. While our guest rooms are no longer new our housekeeping team does a very great job to maintain the cleanliness of our property and I greatly appreciate your comments regarding our guest services provided by our staff.

You also correctly identified the popular Sabang food stalls which are certainly an attraction especially amongst our Indonesian Customers. For those guests who prefer a more formal restaurant environment there are certainly many choices within walking distance of our Hotel. Our concierges are more than happy to assist guests by providing directions for any such requests.

Again thank you for taking the time to post your review and I hope I can welcome you and your family back to Pan Pacific Jakarta in the near future.

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472 - 478 of 834 reviews

Reviewed 7 March 2013

I am a frequent guest for Saripan pacific. Warm welcome of course, never queue for long to get taxi, they have a good bar, nice restaurants and delicious menu. It not need to wait long to take a bath - water run fast.
It place next to a cinema where you can get a box-office movie for USD3-5, burger king of course and street food if you like to have indonesian culinary.
They do a fast laundry, fast broadband wifi.
Medical service is excellent as i was assist by a doctor with complete medicines within 15 mins at 03.00 am.
Once you checked-in they will assist you in anything you ask.

Room Tip: book in advance. They often fully booked.
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  • Stayed: February 2013, travelled on business
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1  Thank DJoshs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this reviewResponded 8 March 2013

Dear DJoshs

Thank you for taking the time to post a review on TripAdvisor detailing your frequent visits to Pan Pacific Jakarta. We have a close relationship with Bluebird Taxi Company who provides us with a great number of taxis on standby 24 hours per day. I greatly appreciate your comments regarding our restaurants and lobby bar. This past year we have significantly upgraded our plumbing and boiler systems and we are blessed with good water pressure.

Our location is also very good within central Jakarta and there are many entertainment venues near our Hotel. We are currently upgrading our WIFI system to ensure our internet connectivity for all guests remains strong. With our central location medical assistance is always near and the time for a Doctor arrival is indeed very short.

Your comments regarding check-in as well as the helpfulness of our Front Office associates are greatly appreciated. Jakarta is currently enjoying strong demand for Hotel rooms and our Hotel generally fills Monday through Friday so making your reservation well in advance is strongly recommended.

I hope to welcome you back to Pan Pacific Jakarta in the near future.

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Reviewed 3 March 2013

Stayed my first visit here at the Sari Pan Pacific. The staff is absolutely wonderful and accommodating here. Very warm welcome from staff as you come in the hotel. The concierge desk was great as they helped with every detail on making sure you were taken care of. Even pushed the elevator buttons and guided you in the door!! Business service center very accommodating! Attached are pics of the staff in front Mr. Softyan and Mr. Fenki always greeting with a smile as well as the kind lady.

Location is great as well downtown. Car free day on Sunday is interesting where from 6a - 12p, no cars so a nice walk in town. Would highly recommend this hotel!

  • Stayed: March 2013, travelled on business
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1  Thank Derek C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this reviewResponded 6 March 2013

Dear Derek C

Many thanks for taking the time to post your review on TripAdvisor following your recent stay at Pan Pacific Jakarta. I am grateful for your comments about our guest services, and when guests remember our associate names it indicates that we were able to provide you with a memorable guest experience. I shall ensure that both associates are appropriately recognized for their guest services. Car free Sunday (6:00 am to 12:00 noon) in Jakarta does cause a little bit of hardship for guests getting in and out of our location, however there are also some wonderful benefits to this weekly event. Guests are able to walk on the city’s main street and you can easily walk to the famous Jakarta traffic circle (Plaza Indonesia and Grand Indonesia shopping malls) or alternatively walk to the Monas (National Monument) from our Hotel without fear of the usual busy traffic. Our Hotel also provides complimentary one our Bike Rental on Sundays for those guests looking to join the many bike riders on the streets.

Again many thanks for your wonderful review and I hope to welcome you back to Sari Pan Pacific Jakarta in the very near future.

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Reviewed 26 February 2013

My husband just spent almost three weeks here for work, and I joined him for the latter part of the stay. It is a very good choice of hotel in Jakarta for either business or pleasure (there is a nice pool outside). The staff is unfailingly polite and helpful. Rooms are furnished tastefully; they include wifi and broadband internet access.Bathroom is just a bit dated, some of the hardware comes off the drawers, and the plumbing in the room next to ours "sings" when used, but for us these are minor items - just be aware. Hotel is centrally located in the business district. (Tip: Do not forget your room access card, because you will need it to use the elevator to get to your floor! Also, your access card will allow you only to get to your own floor - if you are visiting someone in a room on another floor, you will need to be with that person when you use the elevator.)

  • Stayed: February 2013, travelled on business
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1  Thank Twoexpats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this reviewResponded 6 March 2013

Dear Twoexpats,

Thank you very much for taking the time to post a review on TripAdvisor detailing your recent stay at Pan Pacific Jakarta. I greatly appreciate your review of our associates who indeed are very helpful and polite and provide friendly Indonesian hospitality. Our location within central Jakarta is certainly very favorable with great access to business and entertainment districts. While our Hotel is certainly no longer new, our housekeeping continues to provide a very clean experience for all of our guests, and we are slowly working toward a full refurbishment with our owners. As far as the elevator key card access, this is a safety precaution for all of our guests and also limits noise from guests who may have accessed the wrong floor by mistake. While I certainly understand that at times it may be cumbersome to visit other guests who may stay on a different floor I hope that you will appreciate this safety precaution.

Again many thanks for taking the time to post your review and I hope you will return to our city and Pan Pacific in the near future.

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Reviewed 26 February 2013

I stayed in Sari Pan Pacific earlier this month. It was the most economical yet reliable hotel situated in the vicinity of Grand Indonesia / Plaza Indonesia and other malls. The first thing I noticed on stepping into the hotel was that it had a very traditional look. I originally booked the Standard room on the 10th floor but the interiors were relative old hence upgraded to their Deluxe room as the price difference was not much. The hotel staff was extremely warm and helpful. I think they could have done a lot better on the breakfast spread keeping in mind international visitors. I tried some India curry and other vegetables during their breakfast and it was not to the mark.

  • Stayed: February 2013, travelled with family
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1  Thank Siddharth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this reviewResponded 27 February 2013

Dear Siddharth S

Thank you for taking the time to post a review on TripAdivsor detailing your recent stay at Pan Pacific Jakarta. Our Hotel is indeed in a very strategic location within Central Jakarta and provides great access to both businesses as well as shopping / entertainment venues. Our Hotel is indeed 37 years old and as such provides a grandiose and bright lobby experience not reflected in today’s modern Hotels. While our guest rooms do have some older furnishings we have recently replaced all of our televisions, mini fridges, safety deposit boxes, beds and linen. Our next step will be a full refurbishment and we are in the planning stages together with our owners to achieve this in the not so distant future.

Thank you for your comment on our breakfast spread and we shall work on improvement of our Indian Curry dishes in order to provide a greater international variety. Lastly I appreciate your response toward value for money as this is of course a very key ingredient in getting customers to return to our Hotel. I hope to be able to welcome you back to Pan Pacific Jakarta in the very near future.

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Reviewed 25 February 2013

We stayed at the Sari Pan Pacific Hotel for two nights in December while attending a wedding in Jakarta, and we thoroughly enjoyed the experience. Check-in was efficient, and all of the hotel staff members, from the reception desk to the housekeeping department, were pleasant and helpful. The room was clean and well-furnished. The bed was comfortable, and the free Internet connection worked well, too. For breakfast we enjoyed a marvelous international breakfast buffet in the dining room. It was so filling that it became brunch for us. The attractive dining room is light and airy, looking out to a terrace with additional tables outside. This provides a space for smokers and creates a smoke-free environment indoors, which we appreciated. Even though the hotel is aging, it is being kept up well, too. We will certainly stay there again the next time we visit Jakarta.

  • Stayed: December 2012, travelled with family
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1  Thank Rosie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this reviewResponded 27 February 2013

Dear Rosie K

Your review on Tripadvisor detailing your recent stay at Pan Pacific Jakarta is greatly appreciated. It is always a pleasure to read that you enjoyed your experience and all of our Hotel staff indeed embodies Indonesian Hospitality. Our beds and linen were replaced one year ago and this provides a great sleep experience. I am happy that you enjoyed your breakfast experience and our bright All Day Restaurant. The poolside terrace does provide a wonderful area for those that like the outdoors as well as those guests who smoke. While you are correct that our Hotel is indeed aging we continue to work very hard to provide a clean environment as well a Hotel where guest service is maintained at its highest level.

I hope to welcome you back to Pan Pacific in the very near future.

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Reviewed 25 February 2013

I chose this hotel mainly for its location. It is right across from the offices where I had my one week of business in Jakarta. Yet, apart from its locational convenience, it turned out to be a wonderful place to stay because of the exceptional quality of service provided by its staff, and I mean the entire staff, including in particular Fuad the Concierge who came up without exception with the best suggestions about what to do and where to eat in Jakarta, and Haris, the vivacious Bellboy, who made it your day with his omnipresent smile.

As a veteran management consultant of many years, I conjured that it must be an outstandingly able management behind this facade of wear and tear that makes this establishment so worthy of praise. The service quality remarkably does compensate for what the building lacks in terms of physical appearance.

Now some free of charge advice to who may be owning the building: The hotel building, no doubt, needs some substantial facelifting. The carpets are worn out, the painting needs to be redone, the decor is way behind times, the entire space is worn out and tired. Give the physical appearance an uplift, and the management will probably be able to double room prices. And you will get your fair share of the boosted revenue.

I have checked in other hotels in the same Golden Triange neighborhood, and decided to make the Sari Pan Pacific Jakarta my home again next time I am in Jakarta.

  • Stayed: February 2013, travelled on business
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1  Thank Saboratore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this reviewResponded 27 February 2013

Dear oktay y
Thank you for taking the time to complete a review on TripAdvisor. I am delighted that you recognize the warm hospitality service which is provided by our associates. While I will certainly share a personal thank you to those you have mentioned, I am convinced that our entire team appreciates your recognition. In an aging building where senior management and owners continue to work toward a full renovation the biggest key is to maintain a very high level of service to ensure our guests continue to stay with us.

Indeed we are in the planning stages of a full renovation and I am sure that you appreciate that all of this takes time to plan and also to secure sufficient financing and secure a project team. I hope to be able to share some renovation news soon. In the meantime we shall continue to focus on guest service and overall cleanliness of our Hotel as this is what our guests experience today.

Again thank you for your delightful review and I hope to welcome you back to Pan Pacific Jakarta in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sari Pan Pacific Jakarta

Address: Jl. M.H. Thamrin 6, Jakarta 10340, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Jakarta
#21 Family Hotel in Jakarta
#30 Spa Hotel in Jakarta
#39 Luxury Hotel in Jakarta
Price Range: £51 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sari Pan Pacific Jakarta 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located right in the heart of Jakarta's prestigious commercial shopping, dining and entertainment districts, Sari Pan Pacific Jakarta Hotel is the perfect choice for your stay in Jakarta. Just 35 minutes away from Jakarta's Soekarno Hatta International Airport, it is also close to Jalan Thamrin, the most famous Boulevard in Central Jakarta. Most airline offices, major business offices, several embassies and a leading department store are just a few minutes walk away from the hotel. The Sari Pan Pacific Jakarta Hotel has won the Adikarya Wisata Award three times for exceeding hospitality achievement and dedication to support tourist development. Above all, here at Jakarta’s preferred business address, we seek to provide five-star service, always. ... more   less 
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Also Known As:
Sari Pan Pacific Jakarta Hotel Jakarta
Pan Pacific Jakarta
Jakarta Pan Pacific

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