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“Good and friendly”

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Sari Pan Pacific Jakarta
Ranked #42 of 465 Hotels in Jakarta
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good and friendly”
Reviewed 16 June 2014

The location is great, staff is helpful,friendly,,security was Good. Taxi service was
good.,breakfast very Good.
Alas, the bathroom was old and mouldy. Towels were thin and old.
It badly needs renovation.
There is no bar in the hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roos1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this review, 17 June 2014
Dear Roos1911

Thank you for taking the time to post a review on TripAdvisor following your recent stay at Sari Pan Pacific Jakarta. Our standard rooms certainly need a renovation and we are in the midst of planning for this together with our owners. Providing you with thin and old towels is completely unacceptable as we have recently upgraded our laundry facility and the purchase of towels is in the control of Hotel management and no old towels should be in circulation at our Hotel. I shall personally see our laundry manager to ensure all old towels are removed immediately!
While we work on the achievement of our renovation we continue to concentrate on guest service and I am delighted that our associates provided you with helpful and friendly service in a secure environment.

I hope you will return to Jakarta in the near future and once again choose Sari Pan Pacific as your home away from home. We look forward to welcome you back soon.
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771 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
San Francisco, California
1 review
Reviewed 15 June 2014

I stay for 3 days 2 nights, 6/13 to 6/15 at Room# 908.
6/15 is my Birthday, Esa, Sherly and Hema, they all said Happy Birthday to me. Specially Hema actively sent a birthday cake for me while I check-out.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcos H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review, 23 June 2014
Dear Marcos,
Thank you for taking your time in communicating this review through Tripadvisor during your recent stay with us. I will definitely share your high comments toward our associates with my team in Sari Pan Pacific Jakarta and note down your special day in our system accordingly. Rest assured that you will have the same experience on your next stay with us and we look forward to welcoming you again at Sari Pan Pacific Jakarta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 June 2014

Great Location in the city centre. Nearby shopping centre you will find Sarinah and Lotus Department Store, further down you will find big mall like Plaza Indonesia, Grand Indonesia, Thamrin City and Tanah Abang. Next to the hotel, there are many global brand eating places and coffee shops like Mc.Donalds, Burger King, Pizza Hut, Starbucks. If you like to experience some local foods, just for 5 minutes walking you will find many Indonesian restaurants at Sabang Street. But if you prefer to eat in the hotel, highly recommended to dine in Keyaki Restaurant, one of the best Japanese restaurant in the city for lunch or dinner. Try the robatayaki and Gindara Fish.On Sunday the Thamrin street is closed for Car Free day from 6am to 11am, and the good things that you can borrow bicycles from the hotel.

Great Hotel. The hotel has nice ambience, clean and well maintained the Housekeeping and engineering team must put some great effort to keep it that way. The Pacific Club Room is spacious, clean and well maintained. The Room fixtures and furnitures looks antique but they have two 42" LED TV with 73 TV Channels, one in the living room and one in the bedroom. Bed Linens and towels are clean and fresh. The bed and pillows are comfortable and awsome. Clean Bathroom and good Shower quality, internet connection is fast. Stay in Pacific Club Room you will have access to Pacific Lounge. Overall is a great Hotel but needs major renovation soon. :).

The main highlight of this Hotel is the Excellence Service from all the staffs. the hotel staff are polite, friendly and professional. They always have sincere smile and greet you by name. The concierge and Front office staff will help you with any inquiries and giving you suggestion and information about tourist attraction, restaurants, shopping etc. The waiters/es in Fiesta are polite and efficient. Keyaki Restaurants Staff will go extra mile to explain about japanese food and will give you some suggestion, especially if you are not familiar with Japanese food. The Pacific Lounge Staffs are great with personalized service and remember your preference.

This hotel is certainly value for money and I would strongly recommend the same to fellow travellers both on business trip as well as on holidays. I would like to thank all the Staffs who sincerly taking care of me and my family during our stay in Sari Pan Pacific Jakarta.

Room Tip: Rooms at Pacific Floors are spacious and comfortable and if possible choose the room facing the Tha...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellersdunord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this review, 17 June 2014
Dear travellersdunord

Many thanks for taking the time to post a review on TripAdvisor following your recent stay at Sari Pan Pacific Jakarta. Thank you for recognizing our wonderful location within Central Jakarta which is preferred by both business and leisure travelers. Indeed there are many choices within walking distance for shopping, entertainment and dining out.

While we are working on our renovation planning with our owners, guest service and overall cleanliness remains the main focus for our Hotel teams and I thank you for recognizing all of the efforts our associates put into these two important touch points.

Certainly our Pacific Club rooms are our best product and at 60 m2 they are amongst the largest club rooms within Jakarta.

I sincerely hope you will stay at Sari Pan Pacific again in the very near future where we will be happy to welcome you back with a big smile. Once again thank you for your kind review.
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Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

The wonderful smile of the staffs, the willingness and the effort in meeting our needs make us feel welcome. Great ambience and well kept guest rooms. Never hesitate to come back here again. Thank u so much Sofyan, Basid, Oka, Rudi, Hengky, Esa, and Haris. From Afganisme Malaysia My. Afgan. (Rozie, Sofie, Sheeba, Hayati, Nana, and Alia)

RECOMMENDED!

Room Tip: well recommended
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Afganisme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this review, 17 June 2014
Dear Afganisme

Thank you for posting a review on TripAdviosr following your recent stay at Sari Pan Pacific Hotel Jakarta. I am delighted that you enjoyed the service from so many of our associates who truly embody Indonesian Hospitality. It is great to see that our team ensured that you had a memorable guest experience and I hope you will return to Jakarta and Sari Pan Pacific Hotel in the near future. Our team will be ready to welcome you back with a smile.
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Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

My friends and I stayed for 1 night at Sari Pan Pacific, Jakarta for Afgansyah Reza's 25th Birthday Concert. Thank you Sofyan, Basid, Esa, Hengky, Rudi, Oka, and Haris for your awesome, friendly, helpful and efficient service. -Afganisme Malaysia My.Afgan-

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DianDDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this review, 17 June 2014
Dear SheebaM23

Many thanks for posting a review on TripAdvisor following your recent stay at Sari Pan Pacific Jakarta. I am delighted that you had a memorable visit in Jakarta and I also hope you enjoyed the concert. I shall personally thank all of our associates whom you remembered by name as this is definitely a sign that we were able to exceed your expectations. I know each one of them enjoys reading their name on your review.

Hopefully you will soon return to Jakarta and Sari Pan Pacific Hotel where we will be ready to give you a warm welcome back.
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Singapore, Singapore
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 11 June 2014

Stayed for two nights. The staff were friendly and always willing to help. The security checks made us feel secure. Location was good and the rooms were comfy. Breakfast was plentiful and tasty. The in-house cake shop was awesome. We loved their cakes and breads. All made fresh daily.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HRH-Siva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this review, 17 June 2014
Dear Celestar340

Thank you for taking the time to post a review on TripAdvisor following your recent stay at Sari Pan Pacific Hotel. I am delighted that we were able to make your stay memorable and your comments regarding the service you received are greatly appreciated. Sari Delicatessen is once of Jakarta’s oldest Bakery, Deli and Cake shop and we continue to enjoy very good success and customer satisfaction as all of our products are produced with quality ingredients and baked items are done on a daily basis to ensure maximum freshness.

Again, thank you for your kind feedback and I hope we can welcome you back to Sari Pan Pacific in the very near future.
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Perth, Australia
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 June 2014

My wife and I visited Jakarta in May 2014 for a nostalgia visit, having previously worked and lived in Jakarta for two years, 1982-1984. Back then I had a relationship with the hotel which worked very well. The hotel provided accommodation for our staff and official visitors, many times going out of its way at times to cater for our needs, sometimes at very short notice. The resulting feedback we had from those who stayed at the hotel was always positive.

Needless to say, the Sari Pan Pacific was a “must stay” for our recent visit. It felt exactly the same as it did 30 years ago. Admittedly it does show the signs of 30 years of wear and tear and could do with a spruce up, however, the fundamentals are still in evidence - staff polite and helpful, rooms comfortable and suitably appointed. The included buffet breakfast still provides the same good range of both Asian and Western style fare as it did so many years ago. On that note, when we went down to breakfast on day 2 of our stay at the hotel we were greeted by our first names and they confirmed that I would have white coffee and my wife would have hot water with a slice of lemon.

The last night of our stay we decided to have dinner at the hotel. On arriving at the restaurant we discovered that a wedding reception was in progress. We expected to be turned away, but no, we were invited to enter and have dinner. During dinner we had a progression of staff members coming up and apologising for the disruption and noise of the wedding reception. We viewed the wedding reception as our personal “floor show” and it didn’t upset our dinner whatsoever. Just before we finished dinner we had yet another staff member arrive to apologize, a lovely lady who was one of the hotel managers. She came bearing gifts, some macaroons and cookies from the hotel’s famous bakery, a thank you for our forbearance. We explained, yet again, that the reception in no way disrupted our dinner and thanked her for the gift (yummy they were too).

We thoroughly enjoyed our stay at the hotel and recommend it to anyone seeking a good central place to stay in Jakarta. Every staff member we encountered was friendly and helpful. Our special thanks to Concierge Sofyan for all his help, including printing out our airline boarding passes for the next leg of our journey.

Terima kasih banyak Hotel Sari Pan Pacific.

Room Tip: Rooms facing Jl. Thamrin offer a better view than the rear facing rooms
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kaandjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas_mayrhofer, General Manager at Sari Pan Pacific Jakarta, responded to this review, 5 June 2014
Dear kaandjp

Thank you for posting a review on TripAdvisor following your recent stay at Sari Pan Pacific Hotel. It is always wonderful to read a review of guests who have a long relationship with our Hotel and I am delighted that we were able to provide you with a memorable Hotel experience. While we work with our owners to realize a major renovation our teams continue to focus on guest service and overall cleanliness and it appears that we certainly met your service expectations. Your experience in our All Day Restaurant both during breakfast and during dinner is an excellent example and I am delighted that you enjoyed the wedding. Our Director of Restaurants Bars and Events recognized that you may have been inconvenienced and as such took the initiative to provide you with a small sample of our Sari Delicatessen Desserts and I am very happy that you enjoyed this tasty gesture.

I shall also thank Soyfan for the excellent service he provided for you and I truly hope that you will return to Jakarta and Sari Pan Pacific in the not too distant future so we can once again make you feel comfortable.
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Additional Information about Sari Pan Pacific Jakarta

Property: Sari Pan Pacific Jakarta
Address: Jln. M.H. Thamrin 6, Jakarta 10340, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Jakarta
#21 Family Hotel in Jakarta
#29 Spa Hotel in Jakarta
#40 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sari Pan Pacific Jakarta 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located right in the heart of Jakarta's prestigious commercial shopping, dining and entertainment districts, Sari Pan Pacific Jakarta Hotel is the perfect choice for your stay in Jakarta. Just 35 minutes away from Jakarta's Soekarno Hatta International Airport, it is also close to Jalan Thamrin, the most famous Boulevard in Central Jakarta. Most airline offices, major business offices, several embassies and a leading department store are just a few minutes walk away from the hotel. The Sari Pan Pacific Jakarta Hotel has won the Adikarya Wisata Award three times for exceeding hospitality achievement and dedication to support tourist development. Above all, here at Jakarta’s preferred business address, we seek to provide five-star service, always. ... more   less 
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Also Known As:
Sari Pan Pacific Jakarta Hotel Jakarta
Pan Pacific Jakarta
Jakarta Pan Pacific

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