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“Good service and good food - My favourite hotel in Jakarta”

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Shangri-La Hotel Jakarta
Ranked #16 of 465 Hotels in Jakarta
Certificate of Excellence
London, United Kingdom
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good service and good food - My favourite hotel in Jakarta”
Reviewed 26 July 2012

The Shangri-La hotel in Jakarta was one of the six hotels (Four Seasons, Dharmawangsa, Grand Kemang, Mulia and Kristal) that I stayed at in Jakarta, and it was my favourite. The breakfast was good, the gym is open to guest 24-7, and service is very good. For the price, it was definitely the best value for money.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MerM08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (259)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 July 2012

The Shangri-La in Jakarta is a fortress. It has courteous, attentive service with staff that always smiles. Everyone is willing to go out of their way to assist. Yet, that is where the positives end. The Shangri-La is an old, run down hotel. The elevator banks have worn, pealing brass plates for lift paneling. The hotel rooms are spacious but the bathrooms are clunky and worn while the furniture is pale and discolored.

The worst part of the hotel is the hostess bar that it caters to called, B.A.T.S. where business men go after work for food and drink and prostitutes that are brought back up through the guest elevator banks. As a guest, my mind continued to wonder about what "activities" occurred in my hotel room. I recognize that such establishments and activities are a big part of the Asian society, be it in Jakarta, Singapore, Hong Kong, Taipei, Seoul or Tokyo but it should be separated from the "luxury" hotels.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank All2006Star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Florida
Level Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 19 July 2012

I'm a big fan of the huge breakfast buffets that one finds in most good hotels around SE Asia, and I have often stayed at top hotels thanks to various business trips -- so I've enjoyed a lot of very good breakfasts. That said, the breakfast at the Jakarta Shangri-La blew me away! The variety -- Chinese, Japanese, very good Indonesian dishes, and fantastic Indian dishes (even real biryani one morning!) -- was one plus. Even more important, everything was exceptionally fresh. My schedule had me eating at a different time each morning, and I never had any cold or dried-out food. The coffee is very good, and there are real crusty European breads (a rarity in Indonesia!). Service in the restaurant is also really good -- unlike so many hotels, they have enough staff to handle the large number of guests, and they are all smiling and friendly.

The room and bathroom were large and nicely appointed. The outdoor pool is beautiful. The free, fast, reliable wi-fi (without any login and password!!!) was such a treat after my last hotel in Indonesia, where the wi-fi barely even worked, and there were different usernames and passwords in the lobby, restaurant and rooms. The Jakarta Shangri-La has GREAT wi-fi coverage, so you can work without interruptions, and it's really nice not to have to log in again and again.

Check-in, check-out, and all other interactions with the staff were of the very best quality. This is a hotel that clearly take service seriously, and they must train their staff people well, because you really do not get this kind of wonderful service at most hotels around Java. Smiling, eye contact, not obtrusive, good English, helpful in every way.

Room Tip: Windows facing the pool give a lovely view.
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Macloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 July 2012

This is a fabulous hotel and the services are good upon check-in until check out. Requests were attended promptly with follow up to ensure that there were delivered satisfactorily.

The gym and the jacuzzi are quiet and you can have a great workout without much disturbance.

The breakfast is sumptuous. A great selection of local and international cuisine.

The only disappointment was the spa treatment. Signed up for an hour treatment and the service provided was not satisfactory. Prior to the massage, the receptionist had obtained my needs and I have requested a more focused massage on my neck and shoulder. However, it ended up as a standard massage without focusing on the areas of needs. I further mentioned that the masseur and to my disappointment, he asked me to visit again for another treatment. This was so unprofessional. I will never visit the Spa again in my next visit.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank T_Terrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVA2010, Manager at Shangri-La Hotel Jakarta, responded to this review, 23 July 2012
Dear T_Terrence,

Thank you for your comments. We are sorry to hear about the spa service treatment during your recent stay with us. Please contact me at patricia.muljadi@shangri-la.com or +62 21 2922 9923 so I can address this issue with you directly.

Warm regards,
Patricia Muljadi
Director of Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2012

Great place to stay, was able to relax in a very busy city. Hotel had enough local charm to be different. Good Internet. Staff were great. Highly recommend

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Albert_Finnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
248 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 14 July 2012

This is a fabulous hotel. The rooms are well appointed and comfortable....lovely view of the mosque and grounds from 1610 (my room). The spa is great...treadmills with internet connections (never saw that before!) and wonderful hot and cold plunges, steam and sauna in the women's locker room. The restaurant is great with an amazing selection of ethnic meals....the breakfast and lunch buffet is top notch....get a cocktail on the lobby level (2)...the high ceilings, art and views and the best!

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReginaPhelps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 July 2012

One of the good hotel for weekend away in the crowded city of Jakarta. The last two stays has been upgraded to the suite. The well maintained fitness club, one of the best buffet breakfast and dinner in town. Cant ask for more for the price i paid.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelle99bandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Jakarta

Property: Shangri-La Hotel Jakarta
Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#12 Family Hotel in Jakarta
#15 Spa Hotel in Jakarta
#15 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Official Description (provided by the hotel):
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta

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