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Shangri-La Hotel Jakarta
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Reviews (1,649)
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All reviewshorizon clubsatoo restauranthorizon floorlobby loungebreakfast buffetbusiness tripexcellent hotelswimming poolblue birdroom service isfive star hotelhome away from homeenjoyed my staybusiness hoteldeluxe roombatsrosso
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Reviewed 30 July 2013

Was offered a free stay in this hotel arranged by customer and the overall experience is satisfying...but having known that this is a international chain of 5 star hotel, i believe some works can be placed into upgrading the room's renovations

I actually suggest the hotel to replace some old furniture with some new modernized types as i can see some furniture aged at least 5-10 years

Anyway that is the only concern i have as i felt the breakfast, staff service as well as the comfort level of the room are all in good quality

  • Stayed: October 2012, travelled on business
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Thank BC Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this reviewResponded 31 July 2013

Dear BC Y,

Thank you for taking the time to share your experience regarding your recent stay with us. We are delighted that you enjoyed our Shangri-La hospitality. We greatly appreciate your feedback and look forward to welcoming you back in the near future.

Yours sincerely,
Juergen Doerr

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2013

Shangri La Jakarta, like the rest of the brand across asia, provides a comfortable, consistent, and most importantly a personal environment for it's guests. From the minute I walk in the door, until my check out, EVERY SINGLE EMPLOYEE I encounter has a warm and friendly smile, and willingness to ensure my comfort, and always has time to attend to my requests.

Sure, the property may be surrounded by some less than spectacular scenery, however, the grounds are well kept, lush, and can be considered an in city escape from the traffic, motor bikes, and general congestion of the Jakarta roadways.

As always, my room was clean, well provisioned, comfortable. Maybe Shangri La is not everyone's taste for design and decor (including my own styles) but they maintain their rooms in tip-top condition! I think my only gripe with my last stay was my walk in shower. There is NO problem with the water pressure, in fact it was almost too much too handle!

The hotel is so close to Grand Indonesia, Plaza Indonesia, and for the more adventurous to Thamrin City. Of course, you have to tackle the traffic out front, but the Hotel Security/Guard staff will help get you into the "macet" with ease!

Room Tip: Ask for a room on the River/Grand Indonesia Side
  • Stayed: July 2013, travelled on business
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Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this reviewResponded 31 July 2013

Dear John H,

It was a pleasure to read your comments regarding your recent stay. We are delighted that you enjoyed our Shangri-La hospitality and that our staffs made sure you were in good care during your stay with us. Your feedback is always important to us in order to improve our services here at Shangri-La Jakarta.

We look forward to welcoming you back to Shangri-La Jakarta in the near future.

Yours sincerely,
Juergen Doerr

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Reviewed 22 July 2013

After staying most of my trips in shangri la,i tend to stick with a known brand when not sure about where i go. this one in Jakarta was not really up there to what i was expecting.
Seems strange to put a 5 star hotel in front of a river and on the other side is a huge slum of homeless and disadvantaged people. Feels like you are rubbing it in their face..not really my cup of tea.
The rooms are not really up to date,this building has seen better days,mould on the roof in corridors and suite.
The breakfast average,not really Bangkok standards at all and the lunch was nothing special which i was looking forward to the most.

  • Stayed: September 2012, travelled as a couple
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1  Thank Bank1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this reviewResponded 24 July 2013

Dear Bank1972,

We appreciate the time that you have taken to share your experience regarding your stay with us. Your feedback is always important to us in improving our services here at Shangri-La Hotel, Jakarta. We are taking the necessary steps to address your feedback in line with our standards.

We sincerely hope there will be an opportunity to welcome you back to Shangri-La Hotel, Jakarta in the near future.

Sincerely,
Juergen Doerr
General Manager

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Reviewed 21 July 2013

This hotel is one of my favourites.
Whether travelling on business or for pleasure you will always feel like you're at your second home when you stay here.
From the welcoming smile at the door, to being ushered to check in and up to your room, the service is exemplary.
When booking ask for a pool (garden) view room as the tropical setting is well done and makes you feel like you're in an oasis. The rooms are well appointed and very comfortable.
There are plenty of dining options here with Satoo a favourite of mine. If you just want a snack and a relaxing spot to enjoy it plus a "vino" or two then the Lobby Lounge is a good choice.
For entertainment, you can find this at BATS with live music and an American themed restaurant. BATS can be very crowded especially Thursday, Friday and Saturday nights so if you want a seat come early.

Room Tip: Garden / pool view room.
  • Stayed: May 2013, travelled as a couple
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Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this reviewResponded 24 July 2013

Dear Jim M,

Thank you for taking some of your precious time to share your positive experience staying with us. We are delighted to learn that our service has lived up to your expectation and that our staff made sure you were in good care during your stay with us.

We do hope that this memorable experience will bring you back here in the near future.

Sincerely,
Juergen Doerr
General Manager

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Reviewed 19 July 2013 via mobile

Good hotel that really understands service. Rooms are good size but a bit old. Location is the only downside, others such as the Pullman have malls nearby, not so the Shang. If here for biz and need to be in town them look no more. But others like the Pullman may be better if you are more flexible on location. Never ever underestimate the Jakata traffic :)

  • Stayed: July 2013
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Thank IndoOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this reviewResponded 24 July 2013

Dear IndoOne,

Thank you very much for your review of our hotel. Your feedback is always important to us in order to improve our services here at Shangri-La Jakarta. We look forward to welcoming you back to our hotel soon.

Sincerely,
Juergen Doerr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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