Stayed after Christmas and before New Year Eve with my twin kids.
Arranged for a limousine pick up, but didn't know what happen that they forgot to put it under their system, so we were put to a Mercedes taxi instead. I felt very angry as my kids were all tired from the long flight and because I had told them that I had arranged a pick up so we didn't have to go by taxi.
They apologized for the inconveniences and sent to our room upon check in a complimentary plate of chocolates and letter from the Management.
They also sent us some kids puzzles and toys for them to play with as the reservation when we made the call mentioned that there will be kids club, but the fact was that the kids club only available during Xmas and NY only. So, two thumbs up for the fast "sales recovery" for Shangrila Jakarta :)
After that few hick ups on the first few hours upon arrival, everything ran smoothly.
The hotel is located very strategically, at the heart of the city. Hence, travelling by taxi would only take a few minutes.
The hotel is a truly grand luxury one. We could feel the good taste of chosen furniture from the shiny marbled floor to the high ceiling of the hotel lobby, and the decorative wallpaper and auto operated by remote curtains, lights, etc in the Executive room we stayed in.
My kids loved the large bathroom, and the super king size bed.
We had great buffet dinner with sumptuous and wide selections including the chocolate fountain and ice cream for the kids for the dessert.
Upon check out time, the management in suits gathered at the lobby to bid their guests including us goodbye. That's a nice gesture from them considering not too many hotel do that.
Overall stay experience is GREAT.
- Official Description (provided by the hotel):
- Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more less
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- Also Known As:
- Shangri La Hotel Jakarta
- Shangri La Jakarta