Stayed there for 2 nights for my wedding last at the end of sept 2013. the rooms were quite clean, cozy, and comfortable enough. the hotel also has good location in the central jakarta.
As i had to woke up early for the make up session, i asked the front office if they can help us for early, take-away breakfast only for one person. The existing take away breakfast is a package of bread, fruit and mineral water. Because I have to eat rice each morning, i asked the front office to help me providing that kind of meals. It is OK if they serve it on 6 am as i knew that the regular-dine in breakfast start at 6 a.m. But they said they could not fulfill it because the take away breakfast does not have rice in their package. I begged them to try, as that is my big day. But their decision did not change.
Then I and my husband go to the restaurant, explaining once again our condition and asking for their help. Once again, they refused to give us rice, any kind of rice.
I don't understand why the staff very stubborn and did not show any efforts to help their guests. If you are a small hotel, i will understand. But this is Borobudur Hotels. As i know, hospitality business rely on the service quality that highly affected by the people.
Very disappointing services, and i have no plan to stay at this hotel anymore.
Also there are several rooms which the air conditioner did not work well. We set the 25 C since afternoon but the rooms were very cold and i thought the actual temperature was 16 C
- Official Description (provided by the hotel):
- Hotel Borobudur is located at Jakarta, Indonesia. It offers fully air-conditioned rooms and suites, all of which have keycard system, socket for shaver, and satellite TV with 57 channels. Some of its amenities include Flores Ballroom, Klub Borobudur, and Spa Borobudur. While staying here, it is a must for you to try the Bruschetta Restaurant, which offers fine Italian cuisine and wine. ... more less
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- Also Known As:
- Hampton Inn Jakarta
- Jakarta Hampton Inn