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“not trying enough to give the best service” 2 of 5 bubbles
Review of Hotel Borobudur Jakarta

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Hotel Borobudur Jakarta
Ranked #22 of 453 Hotels in Jakarta
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“not trying enough to give the best service”
2 of 5 bubbles Reviewed 11 November 2013

Stayed there for 2 nights for my wedding last at the end of sept 2013. the rooms were quite clean, cozy, and comfortable enough. the hotel also has good location in the central jakarta.
As i had to woke up early for the make up session, i asked the front office if they can help us for early, take-away breakfast only for one person. The existing take away breakfast is a package of bread, fruit and mineral water. Because I have to eat rice each morning, i asked the front office to help me providing that kind of meals. It is OK if they serve it on 6 am as i knew that the regular-dine in breakfast start at 6 a.m. But they said they could not fulfill it because the take away breakfast does not have rice in their package. I begged them to try, as that is my big day. But their decision did not change.
Then I and my husband go to the restaurant, explaining once again our condition and asking for their help. Once again, they refused to give us rice, any kind of rice.
I don't understand why the staff very stubborn and did not show any efforts to help their guests. If you are a small hotel, i will understand. But this is Borobudur Hotels. As i know, hospitality business rely on the service quality that highly affected by the people.
Very disappointing services, and i have no plan to stay at this hotel anymore.
Also there are several rooms which the air conditioner did not work well. We set the 25 C since afternoon but the rooms were very cold and i thought the actual temperature was 16 C

  • Stayed September 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank natanoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM H, General Manager at Hotel Borobudur Jakarta, responded to this review, 20 November 2013
Dear Guest,

Thank you for your comments regarding your recent stay.

I was obviously appealed by the incident surrounding providing rice in a take-away-box, and I have asked the F&B management to investigate accordingly.

In principle we can provide anything to take away. Our famous Sop Buntut is taken away 30 to 40 times every day, and we have the appropriate containers for both hot food as well as, small and large cakes.

Currently, I am not aware of the circumstances surrounding this incident, but I can assure you I will get to the bottom of this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,164 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Jakarta, Indonesia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 10 November 2013

This is the first time i sleep in this hotel although my company used this hotel for several times like gathering, annual meeting ect. I stayed in level 14 floor, that is already renoved.
The room have a modern and arts style, but dont have bathtub, the bed size is queen size not king size as ussual 5 star hotel used.
One of my regret this hotel not provide free WIFI in all hotel location, we must pay for internet service whereas internet already have been one of primary needs especially when we stayed in hotel.
Hotel borobudur have a biggest swimming pool that i have seen in jakarta hotels, it makes me satisfied when used it.
One of my biggest concern, the parking area is very spacious but in open space, they dont have parking building. Maybe it will be a problem in the rainy days. Hope management can build a parking building

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Se_Chiang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
福岡
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 9 November 2013

This is a big and luxurious hotel. I stayed there for a few days to attend a conference and spent most of the time inside the hotel. I had been a bit worried as I would be confined to the hotel, but it turned out a very enjoyable trip.
Everything you need is in the hotel: good restaurants, shops and so on, Very impressive were its recreation facilities: a swimming pool, a jogging track (700-meter), tennis courts, squash courts, basketball courts, table tennis, a gym etc. I was never be bored. Breakfast was excellent, so many choices out of international and local cuisines. Security check is at the entrance and most of the staff members speak at least some English and they are friendly.
This is a very good hotel and I will be back for sure the next time I come to Jakarta.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 福岡Ek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kuala lumpur
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 8 November 2013

Nowadays, internet access is expected in any hotel of this standard.Alas, this hotel looks at wifi as a source of income rather than as a service to guests. The stingiest hotel I've been to provided free wifi for half an hour every twenty four hours, but this one does not provide at all!
Other than that, I have very little to complain. In fact the staff are excellent and facilities above par. One thing that I must bring up though: the mirror in the toilet is not in front of you but on the left. The front instead is a foldable louvred window. If I happen to meet the architect who designed it, I would want to suggest to him to use one of the room toilets and shave with his face turned to the left and not to the front..
My wife told me that it would help if the guests be informed of ALL the facilities available, including those provided by the tenants, such as the hair salon..

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank azaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset, New Jersey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 November 2013

My second visit to Jakarta and after considering other options, I once again decided to stay at the Borobudur. A huge property conveniently located for tourists and business traveler alike, has very comfortable rooms with a very good breakfast spread and other amenities like tennis courts, a Olympic size swimming pool, restaurants etc. The hotel is spread on huge grounds with gardens and one can see open spaces from the rooms.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire, England
Level Contributor
133 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

Large hotel within private and guarded grounds in a pleasant area. Reception and ground floor areas are well maintained with large floral displays. Staff very good and friendly. Bedroom spacious and well appointed although no wifi. Bathroom also spacious and in good condition. Large swimming pool and several tennis courts in good grounds. Several wedding receptions on in the hotel whilst we were there but they didn't impact on our enjoyment of the place. Whilst it is surrounded by busy roads we had no noise problems and it is opposite a large municipal park which we walked around with no hassle.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GraemeLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seremban, Negeri Sembilan, Malaysia
Level Contributor
454 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

A highly class beautiful hotel of Indonesian architectural. A world class equalant to JW Marriott hotels. 10 MOSHPA members from Malaysia went for the APOSHO (Asia Pacific Occupational Safety &Health Conference. The opening ceremony was though quiet by very meaning full the delgates from 21 countires.-up was the actual convention & expo at JI Convention centre from 8-12 October 2013.
The heavy traffic is the hightlight. We have to lean patience from the Indonesians on the road, far driving, from all sides of the road but no accident at all...give and take attitude..Hats of to them. A really caring People who give their guests the best hospitality.

Coming back to the hotel, it has all the 5/6 star fanilities and the best spa & massage by well trained staff.


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Room Tip: •"Rooms on the south side are quieter. Actuall all locations are good
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  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maj0ra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Borobudur Jakarta

Property: Hotel Borobudur Jakarta
Address: Jln. Lapangan Banteng Selatan | PO Box 1329, Jakarta 10710, Indonesia
Region: Indonesia > Java > Jakarta > Sawah Besar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Jakarta
#16 Romantic Hotel in Jakarta
#17 Business Hotel in Jakarta
#18 Spa Hotel in Jakarta
#22 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hotel Borobudur Jakarta 4.5*
Number of rooms: 695
Official Description (provided by the hotel):
Hotel Borobudur is located at Jakarta, Indonesia. It offers fully air-conditioned rooms and suites, all of which have keycard system, socket for shaver, and satellite TV with 57 channels. Some of its amenities include Flores Ballroom, Klub Borobudur, and Spa Borobudur. While staying here, it is a must for you to try the Bruschetta Restaurant, which offers fine Italian cuisine and wine. ... more   less 
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Also Known As:
Hampton Inn Jakarta
Jakarta Hampton Inn

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