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“An average hotel - definitely not a 5-star.”

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The Sultan Hotel & Residence Jakarta
Ranked #79 of 464 Hotels in Jakarta
Toronto, Canada
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“An average hotel - definitely not a 5-star.”
Reviewed 7 September 2009

Overall: definitely not a 5-star hotel. Hotel is old in need a full refurbishment. Service doesn't meet 5-star standards.
Reception: although there were no other guests, it took 15 minutes to check-in.
Concierge: dealt several times. Arguably worst assistance one can find in a supposedly 5-star hotel. They hardly spoke English; wouldn't know where to find places of interest in Jakarta other than giving the travel brochure; and, didn't know where to find tourist information.
Rooms: stayed in the "superior" wing. Room looked old/dated (looks very much like a cheap North American motel room). Room had some unwelcome visitors (i.e., cockroaches).
Breakfast: average - nothing memorable. Service is rather laissez faire.
Spa: average.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Don E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sultan Hotel & Residence Jakarta

Property: The Sultan Hotel & Residence Jakarta
Address: Jln. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Spa Hotel in Jakarta
#60 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Official Description (provided by the hotel):
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta

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