Overall: definitely not a 5-star hotel. Hotel is old in need a full refurbishment. Service doesn't meet 5-star standards.
Reception: although there were no other guests, it took 15 minutes to check-in.
Concierge: dealt several times. Arguably worst assistance one can find in a supposedly 5-star hotel. They hardly spoke English; wouldn't know where to find places of interest in Jakarta other than giving the travel brochure; and, didn't know where to find tourist information.
Rooms: stayed in the "superior" wing. Room looked old/dated (looks very much like a cheap North American motel room). Room had some unwelcome visitors (i.e., cockroaches).
Breakfast: average - nothing memorable. Service is rather laissez faire.
- Official Description (provided by the hotel):
- The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Agoda, Priceline, Asiatravel.com Holdings, Expedia, Booking.com, Ebookers, Southall Travel, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Hotel.de, Cancelon and HotelQuickly so you can book your The Sultan Hotel & Residence Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Jakarta Sultan Hotel
- Sultan Hotel Jakarta