Stayed here for 2 nights, 30th Dec and New Years Eve. Really couldn't complain about the price of the room, ( just over A$300 per night) as it's obviously a very peak period. Arrival in mid afternoon was efficient and the security strict ( no problem with that!). Staff at Reception were pleasant enough, and no problem with check-in. When we arrived in our room (on a non-smoking floor) there was a very unpleasant smell about the place, like stale smoke. (maybe that's what it was), so went back down to reception to complain. Without any ado, the receptionist gave us another room to check out, which was fine. While the room was quite large, with a very nice view overlooking the golf course, it had very dated decor, including a huge 'Armoire' holding a square-screen CRT analogue television. My wife remarked that the last time she'd seen a TV as old as that, it had been dumped on the street verge waiting for a council 'unwanted rubbish pick-up'! The bathroom was depressingly small, ugly and dimly lit, and again, very dated bathroom 'furniture'. It looked as though it hadn't been renovated since before the 80's. Internet connection is OK, but hotel still have the cheek to charge approximately A$16 per day for it....Come on!
We ate all our meals in the hotel, at both the Cafe and the Orient 8, and were not disappointed, (except for breakfast in the cafe)
Before going downstairs to attend the New Years Eve Dinner at the 'Orient8' we decided to open a bottle of Moet Champagne that a friend had left for us as a gift. I rang room service and asked for an ice bucket and 4 champagne glasses, ( My Brother-in-law and partner were also staying at hotel) and was told that there would be a charge for that of $40.' Why', I asked. 'It's the hotel policy' he said, though I must say very apologetically. ( and it's not his fault that the policy of management in this hotel seems to be to to gouge as much money as possible out of their guests) After some persuasion, he relented, and said he could deliver 2 glasses only, and no charge.
The special buffet dinner at 'Orient 8', while pricey ( two and half million rupiah for 4, about $250) was exceptionally good, maybe the best buffet I've experienced. Service was excellent, both professional and friendly) The New Years entertainment in the lobby was also very good, some female drummers, drumming up a storm.
The next morning at the breakfast room, it was busier than Times Square on New Years Eve! I thought the morning before was pretty bad, but this was craziness. The queue to get into the breakfast room was over 50 metres long... and moving at a snails pace, one person had to leave the dining room before another was allowed in...Luckily, my brother-in-law had arrived much earlier, and had reserved a couple of seats for us...otherwise we'd have surely missed out on a seat ( Breakfast finished at 10:30 promptly.) I wont go into the weird system they employ to get you to sign a bill at the cafe, even though you have already paid for breakfast in your room rate, as others have already mentioned it....suffice to say, it causes a good deal of annoyance having to explain why you shouldn't have to sign.... but the waitstaff are VERY persistent, and in the end you sign just to make them go away and leave you in peace!
We were originally thinking of staying at the Mulia for a further 2 nights, rather than the hassle of packing up and moving to another hotel, but 2 nights at the Mulia was enough . Earlier in the week, my son had booked a night at the Ritz Carlton MegaKuningam , and was very impressed, both by the rate (US$142++ a night) and the hotel, so I booked our last 2 nights in Indonesia with them, and was very pleased I did so.
Would I stay at the Mulia again? Not until they refurbish the rooms and the bathrooms I wouldn't, unless every other hotel in Jakarta was full !
- Official Description (provided by the hotel):
- Located in the heart of Jakarta, the five-star, 40-storey Hotel Mulia Senayan boasts 839 tastefully decorated and well-appointed rooms and suites to satisfy the needs of both the business and leisure traveler alike. The hotel commands unobstructed views of 18-hole. Senayan Golf Course and Jakarta's skyline with easy access from the toll road to Soekarno-Hatta airport which can be reached from the hotel in 25 minutes. ... more less
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- Also Known As:
- Mulia Senayan Hotel
- Mulia Senayan Jakarta