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“Great hotel, great location - perfect for business”

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Grand Hyatt Jakarta
Ranked #18 of 465 Hotels in Jakarta
Certificate of Excellence
Brisbane
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great hotel, great location - perfect for business”
Reviewed 7 November 2012

The Grand Hyatt is in an excellent location and central to everything. The rooms are spacious, clean and quiet, the hotel facilities are equally as good and the restaurants in the hotel are very good. Staff are more than accommodating. Importantly, the security to get in and around the hotel is very good. Located directly across the road from the Grand INdoesia, shopping and food options are endless. This is my hotel of choice in Jakarta.

Room Tip: Make sure you request a non-smoking room if you so desire.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 17646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,011 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sydney
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 November 2012

From the moment we walked in until the time we left, the service in this hotel was amazing. We had spent 5 days in the Tajung Puting National Park in Borneo and wanted just one night of luxury before returning home. I was sceptical about what it would be like based on the fact that it was a high rise hotel in the middle of Jakarta but the pool are was beautiful and just what we were looking for.
we were also very impressed by the Club rooms and the access to the Club area to relax use Wifi and just chill.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoocowSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 November 2012

Very good Grand Hyatt and I'll stay here again no doubt. The Club Lounge staff is excellent and everyone "knows your name" from day one. Impressive how they must study that. Food was very good and location was excellent. It's attached to a mall--which sounds lame--but first you're in Asia and second this mall is quite good: there are some local designers so it's not "all the same".

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank El_Mudo_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
365 reviews
349 hotel reviews
common_n_hotel_reviews_1bd8 322 helpful votes
Reviewed 2 November 2012

I have stayed at this hotel several times in the past year and total of six nights in October alone.

Overall, I have liked the hotel due to the location close to the malls. The hotel itself has probably seen its best days during the 1990's Suharto era.

The club lounge is very spacious and Hyatt Gold Passport Diamond members can have the full buffet breakfast at the Grand Cafe that is very good.

The club lounge is very spacious but don't sit too close to the smoking area. You can smell the smoke on the non-smoking side as well probably due to the aircon. The food selection in the evening could be better. The selection and presentation is fine but could have broader selection of snacks.

Now to the anti-gay slur part.

One of the fitness center employees uttered an anti-gay slur in bahasan not knowing that we would either understand or hear it.This was said after signing in to the gym and walking to the treatment area.

I called to the manager on duty after I got to the room. I found it not so amusing that the managers didn't know the words gay and slur. I had to explain that:

1. Gay = Homosexual
2. Slur = Insult

Manager later called back. The employee had already left for the day and they couldn't reach him.Manager offered an airport transportation (worth $10) for the inconvenience that I declined.

Room Tip: The higher the better.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank LoyaltyLobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level Contributor
115 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 27 October 2012

The best thing about the Grand Hyatt in Jakarta can be found on the 5th floor. In the middle of the city, it has a beautiful pool and outdoor eating area which is perfect for lunch and occasional light evening dinner. The work out facilities and excellent and the massages offered are very affordable and we take advantage of them, having one every other day.

A huge mall is accessible without needing to venture outside, all of which is air conditioned. And if one is up to crossing a street, another larger mall is available to explore until you are lost inside.

The staff is always friendly and the rooming are well attended. Free internet is available for 2 devices throughout the hotel, including the pool area.

The club room provides breakfast and cocktail hours refreshments and snacks along with great views of the multi-textured city.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thor13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 October 2012

stayed in Hyatt for 2 nights and the room is pretty spacious and the staffs are very friendly and accommodating since I arrived at 11am and they still let me check in without much hassle. the hotel is also very centrally located with malls beside it. Overall its a pretty good hotel , although i think the executive lounge's food menu can be improved a little more.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Benchan1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 21 October 2012

I stayed in Grand Hyatt Jakarta for a long business trip. It's the place to be in Jakarta for a number of reasons:
- it's right in the center and is close to two of the most "happening" malls in the city
- the staff is incredibly kind and nice
- it has a great deal of facilities (huge gym, rooftop pool, very nice cafe with live music on sun and sat, lounge on 26th floor, restuarants, etc.)
- the room is nice, clean and comfortable
The overall experience is just amazing. Definitely recommended!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LucaAdvis0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Jakarta

Property: Grand Hyatt Jakarta
Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#17 Spa Hotel in Jakarta
#17 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Official Description (provided by the hotel):
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. In keeping with the ever-changing needs and lifestyles of the present day global travellers, Fountain Lounge is about to embark on a complete renovation project on 15 April 2017 and is scheduled to open in the month of June 2017. To ensure your comfortable stay and convenience, we have adjusted the opening hours of burgundy and C’s Steak and Seafood restaurant. ... more   less 
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt

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