We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Pleasant and realxing stay at the Grand Hyatt” 4 of 5 bubbles
Review of Grand Hyatt Jakarta

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Grand Hyatt Jakarta
Ranked #9 of 453 Hotels in Jakarta
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Pleasant and realxing stay at the Grand Hyatt”
4 of 5 bubbles Reviewed 14 November 2012

We've just returned back from a weeks stay at the Grand Hyatt, Jakarta. As we arrived, there was a security scan and check-in was a breeze. We were pleasantly surprised at the really large and spacious room which had plenty of sunlight and a marvellous view of the fountain. The hotel is connected to a mall, the Indonesia Plaza and one can access it via the lobby towards the left hand side. The mall has a lot to offer and the basement has quite a good selection of places for a quick meal. We enjoyed the steaks at 'Pepper Lunch' a couple of times. Coming back to Grand Hyatt, the service there was good whether it be housekeeping or breakfast or room sevice. B'fast buffet had quite a vast selection of food items including waffles and ice-cream and fresh juices, an egg/pancake/waffle station, continental and Indonesian cuisine.... but over the week we realised that the menu was almost the same everyday. Every sunday there is a huge gathering around the fountain with lots of music etc but the sound did not affect us at all.
Regarding the pool, it is an inviting oasis with the entire 5th floor converted into a place of lush greenery, a walking track and 2 pools....one for the kiddies in a sort of covered area. The place was almost secluded whenever we visited and we spent some enjoyable time just lounging around, having a quick swim and a small lunch. Absolutely relaxing... The Olympus spa is located on the same level and the staff there did a good job when I dropped in.
Jakarta is a shoppers paradise with malls all over the place. Just across the road is the Grand Indonesia mall which is really huge with a West n East Wing connected via a skybridge featuring plenty of eating places and a little away from it is the Thamarin city mall which was a pleasant find with a hypermarket and plenty of stalls selling stuff at really reasonable prices. Bargain with a smile and you can shop to your hearts content without finding a strain on your wallet.
Another thing worth the mention is the cheap cost of travelling by taxis....we have visited many countries on holiday but none except maybe Bangkok came any close to the taxi fares at Jakarta with regards to cost.
The morning we left, our cab was ready n waiting and check out too was very quick. Keep up the good work Grand Hyatt, you really serve with a smile!!!!!

Room Tip: fountain facing rooms, away from lifts...
See more room tips
  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wenmarkei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

952 reviews from our community

Traveller rating
    565
    309
    45
    18
    15
See reviews for
137
80
75
576
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 13 November 2012

The Hyatt was a great choice for a quick weekend trip. Traffic was however terrible around the hotel but this was consistent with every area we went to. I suggest to always allow plenty of time and not to be in a rush as you will undoubtedly be late.

We received the same level of high quality service I expect to receive from the Hyatt brand anywhere else and would definitely stay again.

The club lounge was a great way to start the evening.

Room Tip: Club lounge rooms
See more room tips
  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Siobhan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 November 2012

The Grand Hyatt is in an excellent location and central to everything. The rooms are spacious, clean and quiet, the hotel facilities are equally as good and the restaurants in the hotel are very good. Staff are more than accommodating. Importantly, the security to get in and around the hotel is very good. Located directly across the road from the Grand INdoesia, shopping and food options are endless. This is my hotel of choice in Jakarta.

Room Tip: Make sure you request a non-smoking room if you so desire.
See more room tips
  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 17646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 6 November 2012

From the moment we walked in until the time we left, the service in this hotel was amazing. We had spent 5 days in the Tajung Puting National Park in Borneo and wanted just one night of luxury before returning home. I was sceptical about what it would be like based on the fact that it was a high rise hotel in the middle of Jakarta but the pool are was beautiful and just what we were looking for.
we were also very impressed by the Club rooms and the access to the Club area to relax use Wifi and just chill.

  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MoocowSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 5 November 2012

Very good Grand Hyatt and I'll stay here again no doubt. The Club Lounge staff is excellent and everyone "knows your name" from day one. Impressive how they must study that. Food was very good and location was excellent. It's attached to a mall--which sounds lame--but first you're in Asia and second this mall is quite good: there are some local designers so it's not "all the same".

  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank El_Mudo_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
352 reviews
338 hotel reviews
common_n_hotel_reviews_1bd8 308 helpful votes
3 of 5 bubbles Reviewed 2 November 2012

I have stayed at this hotel several times in the past year and total of six nights in October alone.

Overall, I have liked the hotel due to the location close to the malls. The hotel itself has probably seen its best days during the 1990's Suharto era.

The club lounge is very spacious and Hyatt Gold Passport Diamond members can have the full buffet breakfast at the Grand Cafe that is very good.

The club lounge is very spacious but don't sit too close to the smoking area. You can smell the smoke on the non-smoking side as well probably due to the aircon. The food selection in the evening could be better. The selection and presentation is fine but could have broader selection of snacks.

Now to the anti-gay slur part.

One of the fitness center employees uttered an anti-gay slur in bahasan not knowing that we would either understand or hear it.This was said after signing in to the gym and walking to the treatment area.

I called to the manager on duty after I got to the room. I found it not so amusing that the managers didn't know the words gay and slur. I had to explain that:

1. Gay = Homosexual
2. Slur = Insult

Manager later called back. The employee had already left for the day and they couldn't reach him.Manager offered an airport transportation (worth $10) for the inconvenience that I declined.

Room Tip: The higher the better.
See more room tips
  • Stayed November 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank LoyaltyLobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level Contributor
111 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed 27 October 2012

The best thing about the Grand Hyatt in Jakarta can be found on the 5th floor. In the middle of the city, it has a beautiful pool and outdoor eating area which is perfect for lunch and occasional light evening dinner. The work out facilities and excellent and the massages offered are very affordable and we take advantage of them, having one every other day.

A huge mall is accessible without needing to venture outside, all of which is air conditioned. And if one is up to crossing a street, another larger mall is available to explore until you are lost inside.

The staff is always friendly and the rooming are well attended. Free internet is available for 2 devices throughout the hotel, including the pool area.

The club room provides breakfast and cocktail hours refreshments and snacks along with great views of the multi-textured city.

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Thor13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Jakarta hotels
Menteng
Hotel Indonesia Kempinski
Hotel Indonesia Kempinski
#12 of 453 in Jakarta
4.5 of 5 bubbles 964 reviews
Menteng
Pullman Jakarta Indonesia
Show Prices
Show Prices
Show Prices
Tanah Abang
Shangri-La Hotel Jakarta
Raffles Jakarta
#1 of 453 in Jakarta
5.0 of 5 bubbles 363 reviews
Menteng
The Hermitage Jakarta
The Hermitage Jakarta
#2 of 453 in Jakarta
4.5 of 5 bubbles 269 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hyatt Jakarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt Jakarta

Property: Grand Hyatt Jakarta
Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Jakarta
#8 Spa Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#9 Luxury Hotel in Jakarta
#12 Business Hotel in Jakarta
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Official Description (provided by the hotel):
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Southall Travel, Odigeo, Hyatt Hotels Corporation and Agoda so you can book your Grand Hyatt Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing