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“Excellent hotel, with great location...” 5 of 5 bubbles
Review of Grand Hyatt Jakarta

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Grand Hyatt Jakarta
Ranked #12 of 454 Hotels in Jakarta
Certificate of Excellence
Bandung, Indonesia
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent hotel, with great location...”
5 of 5 bubbles Reviewed 12 January 2014

The hotel is located centrally in the shopping centre... It is really convenient, if you want to go shopping to the shopping centre just next to this hotel...

The room is spacious, with a nice ambience inside the room... The bathroom is also nice.., nothing to complain about the room.. It represents what a 5 star hotel room should be...

The fitness area is really big... The equipments there are new, and well maintained.... Good to try if you like to do sport...

The breakfast was great, the variety of food is good as well, the taste of the food is so-so.. Not too bad, also not really nice... However, the place was quite crowded, need to queue to be seated during the peak hour during my experience...

All in all, I enjoyed staying in this hotel...

However, near this hotel there is Kempinski hotel just across this hotel, which is newer and look more modern...

  • Stayed February 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Charles_3888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review, 19 February 2014
Dear Charles_3888,

Warm greetings from Grand Hyatt Jakarta.

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor.

I am delighted to learn that you enjoyed your room, the Club Olympus and convenient access to Plaza Indonesia Shopping Center. I am sorry to know that you have to queue to be seated in Grand Cafe during peak time, and hope it did not detract from your overall breakfast experience.

Again, thank you very much for your comments and we are looking forward to welcome you back at Grand Hyatt Jakarta.


With best regards,

Fredrik Harfors
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

957 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
New Delhi, India
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

Stayed in hotel in Oct 2013, amazing hotel with amazing pool side cafe. Only problem which i faced is the hotel is adjacent to the shopping mall which makes the place more crowded on weekends and moreover this can be an advantage for tourists like me to have a variety of food and shopping complex inside a hotel.
.
Also traffic on Jakarta roads is pathetic, so time management has to be done for all meetings and other activities.

About rooms, if you take the room in front of the road, be prepared to hear the traffic noises in evening and early mornings and on other side, be prepared for multiple mosques, so prayers can be heard very clearly during morning.

Rest they have excellent Japanese food and American cafe near to pool.
Great people, great ambiance, excellent service.

I am planning to visit the same this month. Hope to get the same treatment as got the last time but require a real silent room for a quiet and nice sleep.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sachiv g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review, 10 January 2014
Dear sachiv g,

Warm greetings from Grand Hyatt Jakarta.

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor.

I am delighted to learn that you enjoyed your stay with us and appreciated our specialty restaurants, Seafood Terrace & Sumire. I hope you enjoyed our hotel’s direct access to Plaza Indonesia, one of the most sophisticated mall in Jakarta, home to luxury brand shops, traditional Indonesian products and variety dining options.

Thank you again for your feedback regarding the noise in our guestrooms. We will use your feedback in order to find a solution and to improve your experience for your next visit.

We are looking forward to welcome you back at Grand Hyatt Jakarta.


With best regards,

Fredrik Harfors
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 24 December 2013

Stayed at the Grand Hyatt Jakarta on a business trip recently and found the location to be ideal but be prepared for the Jakarta traffic. The hotel itself is always busy as a factory but the service one receives as a Diamond Gold Passport member is exceptional. The rooms are well appointed and the Grand Club is well stocked. However, the service can be rather questionable where you have to take the initiative to ask for things rather than the staff proactively serving the guest.

Room Tip: For those wanting Grand Club access, get rooms in the split level floor so you can walk down the sta...
See more room tips
  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mayurpatel75sin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evergreen CO
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 14 December 2013

Great location for me. Nice being next to shopping center. The staff were all exceptional. I thought the breakfast buffet was really good. Room - nice view and noise was rather minimal with nice big windows, everything in room was comfortable and worked well. I really can't find too much to complain about but it just wasn't a 5-star room. Just a little dated, and the toiletries were kinda strange - not the usual really nice Hyatt-type stuff. The pool area is gorgeous. I only had room service and the food was very good (for room service) and prompt. Everyone spoke very good English. Quite a pleasure for Jakarta overall

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chinookgeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 8 December 2013

What a wonderful first morning. I was awoken to one of the worst cacophonous dins I have every experienced in a hotel. There were multiple mosques just outside my room's windows. I have asked to move to another room (man I wish that I had not completely unpacked). If you are going to stay in this hotel, do not take a room facing the pool. And by all means request a QUIET room when you check in.

Room Tip: Please see my comments. Request a quiet room, before you unpack make sure that you are not surprise...
See more room tips
Stayed December 2013, travelled on business
Helpful?
Thank AlbertUllage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

I just spent a few days at the Grand Hyatt and was very impressed but the property but more importantly the service which in my view is a key differentiator for luxury hotels. Also, I want to commit on the comfortable huge rooms with all amenities as well as the SPA and gym which I used and found to be one the more best hotels I have frequented. Staff is friendly and attentive at all stages of the experience from check to check out. This is a very large property and therefore one might get a bit intimidated by the level of activities in the lobby and main areas but once in the room, a different serene atmosphere settles in and allows for a very pleasant hotel experience. I will come back if my travel takes me again to Jakarta.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank saadb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review, 7 January 2014
Dear Saadb,

Warm greetings from Grand Hyatt Jakarta

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor. I am delighted to hear that you had a wonderful experience with us. I will be sure to pass on your kind words to our associates, so that they may be recognized for their efforts.

We look forward to welcoming you back at Grand Hyatt Jakarta in the near future.



With best regards,

Fredrik Harfors
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
176 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

The Grand Hyatt Jakarta is of the standard one would expect from a Hyatt property. Check in was friendly, very efficient and helpful. room was of excellent standard as was breakfast. Just a short overnighter but could not be happier with service and room quality.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review, 7 January 2014
Dear Mr. David P,

Warm greetings from Grand Hyatt Jakarta

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor. I am delighted to hear that you had an excellent experience with us. We appreciate that you acknowledged the friendly and efficient service of our associates, and I will be sure to share your kind words with them.

Thank you again for your comments, we look forward to welcoming you back at Grand Hyatt Jakarta in the near future.



With best regards,

Fredrik Harfors
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Jakarta

Property: Grand Hyatt Jakarta
Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#11 Spa Hotel in Jakarta
#12 Business Hotel in Jakarta
#12 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Official Description (provided by the hotel):
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. ... more   less 
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt

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