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“Fantastic”

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Grand Hyatt Jakarta
Ranked #17 of 464 Hotels in Jakarta
Certificate of Excellence
Suwanee, Georgia
Level Contributor
107 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Fantastic”
Reviewed 13 February 2014

Stayed four nights here while on business. 19th floor non-smoking king room was exquisite. Very spacious with good wifi. I had access to the Grand Club on the 22nd floor. If not included in your room rate, I would highly recommend paying the additional for access to the club. Breakfast and Dinner were provided in the club and the staff was attentive. I was also happy that they catered to my western tastes. The security around the facility was very diligent. The call to prayer at 4am could be heard but foam ear plugs were provided and seemed to do the trick. I failed to bring workout attire but wished I had once I saw the extensive exercise room and pool area. This will be the only place I stay if I'm ever back in Jakarta.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuwaneeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review, 12 March 2014
Dear Suwanee Town,

Warm greetings from Grand Hyatt Jakarta.

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor.

I am delighted to hear that you enjoyed your room and I will be sure to pass on your compliments to our associates and so that they may be recognized for their efforts. It is also great to learn that you appreciated our Grand Club Lounge, its facilities and services. We will be more than happy to welcome you at Club Olympus, our comprehensive fitness and wellness center, on your next visit.

Again, thank you for your comments and we are looking forward to welcome you back at Grand Hyatt Jakarta.



With best regards,

Fredrik Harfors
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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998 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 February 2014

I love the rooms in this hotel. Comfortable. Clean. Well-lit. Plus their buffet is delicious. Good location as well, though there tends to be a number of rallies nearby. Very accessible via the bus transportation system.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank buwayahman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level Contributor
130 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 24 January 2014

The Grand Hyatt at Jakarta is quite a nice place to stay. The foyer and public areas on the bottom floors are really spacious and elegant. Unfortunately the Burgundy Bar, nicely laid out, suffers from Indonesia's tolerance for smoking in public places but is OK otherwise. Rooms are large and well equipped. Great gym and spa facilities. The Club Lounge does seem a little tired, perhaps just the wooden floors which also contribute to a lot of noise from the staff high heels and general background noise. On my first night, I had to complain that a group of Caucasian guests were just outrageously loud and totally inconsiderate of others. It is a difficult thing culturally for local staff to caution guests (especially Caucasians) and my pleas to have them quiet them down didn't achieve much so in the end I just left the lounge in desperation. .I blame the guests more than the staff, Caucasian business travellers know the limits, but some just test them.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 January 2014

I spent a working week in this hotel and was attending a conference and going to meetings in different parts of the city.
The property itself is rather tired and is need of the upcoming revamp. What the hardware lacks, the " software " i.e. the staff really make up for. Everyone from the GM down really go out of their way to make you feel welcome. Beyond that, on this stay, there were several examples of staff really trying their best to add value. One example is the engineer who changed my TV three times to sort out a technical problem with showing video from my iPad onscreen. The staff in the Grand Club are again very welcoming and friendly and have an almost unnerving ability to remember names, food and drink preferences etc without looking at a screen. They come across as authentic and helpful. The gym is good and well run.The check in woman who greeted me was polite and kind.
This stay has really highlighted to me that people genuinely can transform an ageing property into a great place with the right level of enthusiasm, authenticity and consistency. My advise to anyone going for the first time is to look beyond the infrastructure. You will not be disappointed. Thank you to all staff and to the GM of this great hotel.

Room Tip: Go for the higher level rooms as the rooms are better. Ask for a dehumidifier to keep the air fresh.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Dugie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
114 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 January 2014 via mobile

If want to explore Jakarta city centre, this hotel is the right place to stay. Located at Bundaran HI, Grand Hyatt is surrounded by many shopping area such as: Grand Indonesia Shopping Town, Plaza Indonesia, EX, Thamrin City, and Tanah Abang.

The room was comfortable and clean. The breakfast in the morning was amazing and the room service was delicious too. The staff was very friendly and always tried to meet our needs.

Stayed May 2013
Helpful?
Thank Fandra2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review, 19 February 2014
Dear Fandra2206,

Warm greetings from Grand Hyatt Jakarta.

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor.

I am delighted to learn that you enjoyed our strategic location between Plaza Indonesia Shopping Center and Grand Indonesia Shopping Town, and the short distance to the other shopping centers. We will also pass on your compliments to our associates and so that they may be recognized for their efforts.

We look forward to welcoming you back at Grand Hyatt Jakarta in the near future.



With best regards,

Fredrik Harfors
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandung, Indonesia
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 January 2014

The hotel is located centrally in the shopping centre... It is really convenient, if you want to go shopping to the shopping centre just next to this hotel...

The room is spacious, with a nice ambience inside the room... The bathroom is also nice.., nothing to complain about the room.. It represents what a 5 star hotel room should be...

The fitness area is really big... The equipments there are new, and well maintained.... Good to try if you like to do sport...

The breakfast was great, the variety of food is good as well, the taste of the food is so-so.. Not too bad, also not really nice... However, the place was quite crowded, need to queue to be seated during the peak hour during my experience...

All in all, I enjoyed staying in this hotel...

However, near this hotel there is Kempinski hotel just across this hotel, which is newer and look more modern...

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles_3888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review, 19 February 2014
Dear Charles_3888,

Warm greetings from Grand Hyatt Jakarta.

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor.

I am delighted to learn that you enjoyed your room, the Club Olympus and convenient access to Plaza Indonesia Shopping Center. I am sorry to know that you have to queue to be seated in Grand Cafe during peak time, and hope it did not detract from your overall breakfast experience.

Again, thank you very much for your comments and we are looking forward to welcome you back at Grand Hyatt Jakarta.


With best regards,

Fredrik Harfors
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 January 2014

Stayed in hotel in Oct 2013, amazing hotel with amazing pool side cafe. Only problem which i faced is the hotel is adjacent to the shopping mall which makes the place more crowded on weekends and moreover this can be an advantage for tourists like me to have a variety of food and shopping complex inside a hotel.
.
Also traffic on Jakarta roads is pathetic, so time management has to be done for all meetings and other activities.

About rooms, if you take the room in front of the road, be prepared to hear the traffic noises in evening and early mornings and on other side, be prepared for multiple mosques, so prayers can be heard very clearly during morning.

Rest they have excellent Japanese food and American cafe near to pool.
Great people, great ambiance, excellent service.

I am planning to visit the same this month. Hope to get the same treatment as got the last time but require a real silent room for a quiet and nice sleep.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sachiv g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review, 10 January 2014
Dear sachiv g,

Warm greetings from Grand Hyatt Jakarta.

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor.

I am delighted to learn that you enjoyed your stay with us and appreciated our specialty restaurants, Seafood Terrace & Sumire. I hope you enjoyed our hotel’s direct access to Plaza Indonesia, one of the most sophisticated mall in Jakarta, home to luxury brand shops, traditional Indonesian products and variety dining options.

Thank you again for your feedback regarding the noise in our guestrooms. We will use your feedback in order to find a solution and to improve your experience for your next visit.

We are looking forward to welcome you back at Grand Hyatt Jakarta.


With best regards,

Fredrik Harfors
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Jakarta

Property: Grand Hyatt Jakarta
Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#16 Spa Hotel in Jakarta
#16 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Official Description (provided by the hotel):
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. In keeping with the ever-changing needs and lifestyles of the present day global travellers, Fountain Lounge is about to embark on a complete renovation project on 15 April 2017 and is scheduled to open in the month of June 2017. To ensure your comfortable stay and convenience, we have adjusted the opening hours of burgundy and C’s Steak and Seafood restaurant. ... more   less 
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt

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