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“Good Hotel, average food”

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Crowne Plaza Hotel Jakarta
Ranked #119 of 464 Hotels in Jakarta
Pune, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good Hotel, average food”
Reviewed 7 April 2014

This time my experience was not that good here. Major reason was -
1. Swimming pool - not working
2. Gym shifted to room - not comfortable
3. Indian food in b/f is pathetic... should stop serving that.
4. Phone in rooms have several issues.
5. Local calls were free as per package...but were charged in bill.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mundras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review, 10 April 2014
Dear mundras,

Thank you for your detailed review of our property. Please accept my apology for the shortcomings you experienced during your stay particularly in regards to limitation of our leisure facilities due to construction project.
Meanwhile, I have also taken note of your comments on other issues and have addressed it to the related departments for correction and improvement.

Thank you for your valuable comments. We hope that the shortcomings you experienced will not deter you from staying at the Crowne Plaza Jakarta.

Sincerely,
On behalf of Crowne Plaza Jakarta Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Manchester UK
Level Contributor
101 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 27 March 2014

Not a bad choice in Jakarta. Quite a good location (if anywhere is due to the traffic!), good rooms, helpful professional staff and overall a very good stay.

The pool is under renovation at the moment which is a shame as they don't point this out. There were lots of notes apologizing for noise from a building next door but I didn't hear anything.

Lots of taxis available (Blue bird and Silver Bird)

If I am forced to go back to Jakarta I'll stay again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marraminga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review, 1 April 2014
Dear Marraminga,

It is always great to hear from our guests and thank you for taking the time to share your comment. Your comments are such great inputs for us to continually review and monitor our products and service. Indeed, our swimming pool and fitness center are undergoing renovation to enhance future guest's stay experience.

Again, we wish to thank you for your comment and look forward to your stay the next time you travel to our area.

Sincerely,
On behalf of Crowne Plaza Jakarta Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 March 2014

I stay at Intercon Group Hotels all over the world and stay in club rooms due to complimentary evening snacks and drinks. What they fail to inform you that it is limited to 2 tiny glasses of wine. This is the only hotel I've stayed at that do this. They never have done in the past.... I won't be staying there again and feel conned!!!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review, 24 March 2014
Dear Bid B,

Thank you for staying and leaving a review of our property. I am truly sorry that our Club staff failed to inform you of our Club entitlements. Please be informed that we have listed all benefits that a Club guest are entitled to in our Welcome Letter and it is our Club staff duty to explain it to our guests. Rest assured I have taken note and addressed this issue to our management for their review and consideration.

Once again, please accept my apology for the shortcoming you experienced. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,
On behalf of Crowne Plaza Jakarta Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Jakarta hotels

Espoo, Finland
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 March 2014

being on the club segment of the hotel, it is great, the most friendly people seen for a long time. room is ok clean and roomy enough. the only downside today is the expansion, which closed the pool and practically gym.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank none006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review, 24 March 2014
Dear none006,

Thank you for your 5-star review. I am delighted that you enjoyed our friendly staff service and our room cleanliness. I take your comment as a compliment and it is certainly motivate us to continuously improve and provide better services for our valuable guest.

In regards to the closure of our pool and provision of temporary gym facility, it is part of our plan to create a whole new level of hotel luxury which extends beyond your room.

We appreciate your review and look forward to welcome you back in Crowne Plaza Jakarta.

Sincerely,
On behalf of Crowne Plaza Jakarta Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nassjo, Sweden
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 March 2014

I have stayed at the Crowne Plaza on a number of occasions, and have always been very pleased during my visits. The hotel staff is always very helpful and friendly, where the manager of the hotel always makes an extra effort to warmly welcome guests. Rooms are quite decent (not the newest mind you, but a decent standard). I must recommend a visit to the "Middle Eastern" restaurant within the hotels premises.
I've stayed at a number of other establishments in Jakarta during business trips, where the Crowne Plaza has become a "home away from home".

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Some_Guy_in_Ang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review, 10 March 2014
Dear Some_Guy_in_Ang,

Thank you so much for taking the time to post a review of our property. We are delighted that you found our staff are friendly and helpful and had a truly satisfied overall stay experience. We recommend you to also try authentic Japanese dishes at Akane Restaurant at the Lobby level next time you visit our hotel. I am sure you will like it as well. Thank you for your choosing Crowne Plaza Jakarta. We look forward to have you back in our hotel.


Sincerely,
On behalf of Crowne Plaza Jakarta Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 March 2014

Check in was professionally done and hotel security and attention was good. Alot of construction next door by the proximity to Plaza Semanggi meant you could get access to restaurants and amenities quite easily. Only 5 mins walking distance, the hotel is situated where massive jams persist( this is normal for Jakarta) but it is very close to Pacific Place and also Oakwood.

Room Tip: Tell Tai drivers Sudirman area but tell then "Krone" Plaza and not Crowne Plaza or they wi...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller1882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review, 3 March 2014
Dear Traveller1882,

Thank you for your feedback of your recent stay with us. We take your comment on check in and attentive security as a compliment and strive to provide a pleasant stay experience to all our valued guests.
Thank you for choosing Crowne Plaza Jakarta and we look forward to welcome you back in our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 February 2014

Good location, rightly priced for business traveller! Safe locations and right mixed with local and overseas business travellers. Next door is shopping mall with good food with reasonable price, supermarket and other amenities within walking distance.

Room Tip: Tell them you want a room facing the road, not the back of the hotel. Can be noisy with mosque at t...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankJ73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review, 3 March 2014
Dear FrankJ73,

Thank you for taking the time to post a review of our property. We also appreciate your recognition of our strategic location which is essential for business traveler such as you. Your comments truly inspire us to continuously improve and provide better services for our guest.
Once again, thank you for your comment and we look forward to welcoming you back in our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Jakarta

Property: Crowne Plaza Hotel Jakarta
Address: Jl. Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#60 Spa Hotel in Jakarta
#76 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza

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