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“Good hotel for a reasonable price”

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Aston Pluit Hotel & Residence
Ranked #126 of 464 Hotels in Jakarta
Europe
Level 5 Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good hotel for a reasonable price”
Reviewed 24 April 2013

We really enjoyed our stay at this hotel.
We chose it because it was closer to the airport than staying downtown.
The rooms are very big, even for the most budget rooms, and very clean.
We had a huge selection of foreign TV channels, which we really liked as we were staying inside for the most part.
The free breakfast buffet was excellent, with a huge selection, and good taste. The biggest I've seen in Indonesia so far.
You would expect this in a very expensive hotel, but you get it in this reasonably priced one.
Internet was also the fastest I've seen in Indonesia.

If you want to stay pretty close to the airport,and have a great stay inside the hotel, this is the place in Jakarta for this kind of price.

Room Tip: If you get high up, and facing to the south, you get a very nice view of Jakarta
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aston Pluit H, Director of Sales at Aston Pluit Hotel & Residence, responded to this review, 25 April 2013
Dear Mr.Cirri F,

Warmest Greeting from Aston Pluit Hotel & Residence – Jakarta!!!

I would like to sincerely thank you for spending your time to write such a great feedback and sharing it to TripAdvisor readers.

I am delighted to hear that your stay was wonderful and do take on board your comments on the price and the size of our spacious rooms and gratefully receive your comments that you had an excellent experience with our breakfast at Calantha Restaurant

Wish you a great day ahead, and look forward to having the pleasure to welcome you again very soon.

Best Regards,

Sterry Yvonne Lumempouw
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

682 reviews from our community

Traveller rating
    330
    228
    84
    25
    15
See reviews for
190
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore
Level 5 Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 20 April 2013 via mobile

The hotel is new. I stay here because it is near to airport and Pantai indah kapuk area. Check in take longer than expected and the receptionist is not attentive. They do not speak good English also. So this hotel is better for local Indonesians and not foreigners.

On check in, I am given a room at Tower 1. I went up to my room and in horror, a couple is already in the room and doing thing best for your own imagination!! The worse thing that can happen to a guest is to have your room being open by another guest who just check In!! A unforgivable mistake. Imagine your room being given wrongly to another guest and if this guest is not honest, he can just take your thing when you happen to be out of hotel.

I am given another room and luckly no more drama. I sleep with double lock just in case someone given the wrong room again!

Breakfast is ok. Only white horse taxi at the hotel. So if you want to take silver bird taxi, you need the front desk to call.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aston Pluit H, General Manager at Aston Pluit Hotel & Residence, responded to this review, 24 April 2013
Dear Mr. George,

Warmest Greetings from Aston Pluit Hotel & Residence - Jakarta!

Thank you for taking the time to share your experience in our hotel, I really appreciate your feedback.

Regarding the points mentioned on your post I really apologize for all the inconvenience that have caused and I guarantee you that those will be addressed to the department concerns for their through follow up and effective actions will be taken to avoid them on the future.

Once again thank you for the time spent in posting your comments and most of all for the chance you are giving us to be better in the future.

Best Regards,

Jack Yaaro ZEGA
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level 5 Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 5 April 2013

The service level of Aston Pluit is at rock bottom ! The staffs were courteous but poorly trained or at least were not competent to handle international guests. I was made to wait at least an hour at check-in during my last visit in February 2013 which annoyed me terribly. Since they were new, I gave them the benefit of the doubt and picked Aston Pluit again during my last visit. I was once again disappointed with the experience. This time I had issues with the safe deposit box in the room and to cut the story short, I was made to wait for more than an hour to have 3 different people coming around to fix a rather straight forward problem. I cannot be more annoyed ! Aston should really ensure a minimum service level standard which hasn't been evident from the last few experience I had.

Room Tip: Get the block at the front. The rear block has private owners mixed with service residence.
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  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 5 Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 March 2013

Decent 3 star hotel to stay if you plan to do your things around Pluit area, otherwise, it is a distance from Jakarta central. Good size room. Staffs very helpful. Only drawback is the hall's is quite warm. Make sure do online reservation to save a bit of $.
The good part that you can relax on the cafe patio, 6 th floor or right by swimming pool.
Plenty of Chinese restaurants in this area.
Make sure ask for a complement parking ticket during your stay eventhough your friend picks you up.
Very close to Carrefour;eventhough a bit tricky to find a happy taxi driver due to a very short distance from the hotel.

Room Tip: Depends on how busy the hotel, you might want to ask a room facing the ocean eventhough sometimes yo...
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  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 March 2013 via mobile

Very convenient. Rooms large and clean. Comfortable beds. Emporium mall very close, and not too far from Jakarta attractions or the airport (close to first Jakarta exit past cengkareng.... About 30 minutes).

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 January 2013

this was the first time my hubz and I went to Jakarta. This hotel is just 3 months old and so everything is new! The rooms are big, clean and neat!
It felt like home!

The staff are very friendly and the daily breakfast was delicious.

FREE WIFI too!

great place will definitely recommend!

Room Tip: deluxe is good enough! non smoking level
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 November 2012 via mobile

First day stay at aston pluit feel like my second home that I was found new hotel near of airport, shopping centre and central of business at pluit area. Staff was very helpfull and the facility was great for stay and also room was big with completed amenities set up and I recomended for all traveller to visit aston pluit pluit for your second home during doing business a t jakarta this memorable once for me to be part of first guest at aston pluit hotel and residence..enjoy your stay at aston pluit for your second home far away from home.....Muhammad Yusuf

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aston Pluit Hotel & Residence

Property: Aston Pluit Hotel & Residence
Address: Jl. Pluit Selatan I no. 1, Jakarta 14450, Indonesia
Region: Indonesia > Java > Jakarta > Penjaringan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #126 of 464 Hotels in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aston Pluit Hotel & Residence 4*
Number of rooms: 203
Official Description (provided by the hotel):
Aston Pluit Hotel & Residence Overview. A sanctuary for business and leisure travelers, the Aston Pluit provides an effortless, comfortable atmosphere. It is ideal for both short stay business trips and long stay assignments. This delightful hotel embodies the highest traditional values with delightful dining and entertainment. There are spacious rooms and suites of great charm. The superb Aston Pluit is ideally located in the heart of Pluit and just 20 minutes from the international airport allowing easy access to all the main attractions in Jakarta for shopping and entertainment. The hotel offers rooms and suites with excellent views of the city skyline. Experience the best restaurants, entertainment, and shopping, as well as the city’s finest attractions. All are within easy walking distance in Pluit. ... more   less 
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