We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A good new hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Jakarta Kemayoran
Ranked #16 of 468 Hotels in Jakarta
Certificate of Excellence
Reviewed 30 July 2014

I have travelled many hotels in jakarta because only want spend holiday in jakarta, I really hate if I must drive with traffic jam so I spend my holiday just in jakarta. I must said I'm glad found this good quality hotel in jakarta again.
This hotel is absolutely new hotel so you still can smell it in your room. Big and spacious room with bathtub will makes you comfort, and I like their soft pillow but minus point here is their free wifi is not too fast as another big hotel maybe because it is free
The pool is big enough and you can relax in side of the pool, the fitness club although not too big but their equipment is new. Minus point here is no jacuzzi or sauna in this hotel
Oh yeah this hotel is side by side with food centrum so you can find some restaurant here.
Overall I satisfied with this hotel but hotel must improved their staff helpfulness because I saw no one help my wife when she put our luggage to our car. I don't know maybe this hotel haven't enough staff because still in Moslem holiday or anything problem ? And another thing that's hotel can improve is kids activities or kids club to make our children have fun too.

Room Tip: You can choose a room with bathtubs or shower rain, ask the receptionist
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Se_Chiang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferianichung, Public Relations Manager at Holiday Inn Jakarta Kemayoran, responded to this reviewResponded 31 July 2014

Dear Mr. / Ms. Se_Chiang

Thank you for your recent review of Holiday Inn Jakarta Kemayoran . We are delight to read that you enjoyed your stay with us during your holiday and we are pleased that your review, in some points make us feel like we have accomplished what we set out to do. Glad to hear you had wonderful stay.
We will take your minus points as our positive input and we are sorry for inconvenience caused regarding your luggage matter.
Look forward to seeing you again.

Best Regards,
Feriani Chung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (543)
Traveller rating
Traveller type
Time of year
Language
  • More languages

391 - 397 of 543 reviews

Reviewed 22 July 2014

Big lobby greet me when i walk into the hotel. Spacious hall for our event with no pillars to block our view, clean and comfortable bed that makes me just want to stay in bed all day long to relax and just relax again. One little setback is the small gangway in the breakfast area where you have to squish in when you move from omelette to the drink area. Other than that are all perfect service from the front office to the housekeeping and even the securities. Keep up the good service

Room Tip: To thecity
See more room tips
  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank 625hendras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferianichung, Public Relations Manager at Holiday Inn Jakarta Kemayoran, responded to this reviewResponded 23 July 2014

Dear Mr. Hendra,
Thanks for the great review to Holiday Inn Jakarta Kemayoran
We really appreciate you taking the time to do this.
Thanks to love our lobby and our function hall. You should have seen Mr. Henry our Executive Manager's face light up when he read your review! We so happy that our team was able to make you want to stay above your bed all day .
We will send your feedback about your breakfast experience to our department concerned.
Thank you for staying with us and please remember us next time when you need to relax more!
Look forward to seeing you again.

Stay Well,
Feriani Chung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014 via mobile

New hotel in jakarta....rooms are pretty big and sufficient for a couple and 1-2 small children....

Ita used by both business people and families.

Its outside the main area.where the traffic jams are so its quite easy to get to...

Surrounding area is nothing much tho.and you do need local.transport to get to and from the hotel

Stayed: July 2014, travelled with friends
1  Thank Julian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferianichung, Public Relations Manager at Holiday Inn Jakarta Kemayoran, responded to this reviewResponded 16 July 2014

Dear Mr. / Ms. Julian F

Thank you very much for sharing your review fpr Holiday Inn Jakarta Kemayoran.
We are glad to hear that you had enjoyed the recent stay with us and it is also a pleasure to get your recommendation if our hotel is suitable both business and family.

We hope you will continue to choose us as your preferred hotel and look forward to welcoming you back to the hotel.

Best Regards,
Feriani Chung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014 via mobile

Stayed here with our family. Mainly a business hotel but also very convenient as a place to relax in busy Jakarta. A bit out of the centre but in Jakarta you neef a taxi anyway to get anywhere. Nice and helpfull staff and good breakfast buffet. The room was very clean. Recommended!

Stayed: July 2014
Thank marcod214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferianichung, Public Relations Manager at Holiday Inn Jakarta Kemayoran, responded to this reviewResponded 16 July 2014

Dear Mr. / Ms. marcod214

Thanks for the great review and recommend us.
We really appreciate you taking the time to do this.
Exceptional guest service is the foundation of our promise to our guest. we are pleased that your review, in some points make us feel like we have accomplished what we set out to do.
Glad to hear you had wonderful stay.We are delight to read that you enjoyed your stay and the helpful hospitality from the team. Look forward to seeing you again.

Best Regards,
Feriani Chung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

This hotel is very new, like many others reviewer mentioned. The room is clean and decent space, but the water pressure and temperature for shower is not so good. It turned cold and very hot automatically and its not easy to adjust to the right temperature.
We ordered the room service, is very fast (about 20 mins) and the food price is reasonable as well.
This hotel attached with the shopping mall, is a very small shopping mall, only 3 floors. Mostly are all restaurant and convenience store like : Guardian. Nothing much to shop, but its better than nothing at least you can get some food or coffee here.
Overall I am quite satisfy with this hotel, however, I think they need to improve the front desk service. As it took a very long time for the check in process (but the receptionist did apologize to us with the great smile). Our friend has actually paid for our room, as we are not aware of it, we went and do the check out, without clarification or checking, the front desk officer wanted to charge us again, luckily our friend arrived on time and stop the transaction, if not there will be a double charges as they never check their system.

Room Tip: If you have to stay in the smoking room, don't worry about the smell. They have a good ventilati...
See more room tips
  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank RyoichiKurosaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferianichung, Public Relations Manager at Holiday Inn Jakarta Kemayoran, responded to this reviewResponded 10 July 2014

Dear Ms./Mr. RyoichiKurosaki

Thank you for your review to Holiday Inn Jakarta Kemayoran as the first Holiday Inn in Jakarta and for enumerating the good, the bad and the opportunities to improve.
We are sorry for the inconvenience caused with our water pressure and during your check in process.
As we continually strive for excellence in customer service and we maintain the ideal of keeping guest satisfaction as our top priority.This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.
We hope you will continue to choose us as your preferred hotel and look forward to welcoming you back to the hotel.

Best Regards,
Feriani Chung.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

This new property is the 1st Holiday Inn Jakarta. Located in the district of Kemayoran in north Jakarta, it is a perfect place to stay if you're visiting the Jakarta Fair grounds, which is only 5 minutes drive away. It is connected to a 3 storey food emporium called FoodCentrum offering wide array of F&B options. Housed in a glitzy, modern building, the hotel itself boasts a luxurious lobby, has all the amenities of a full service hotel (such as fitness centre, bar, conference rooms and business centre) and nicely appointed guest rooms equipped with an iPhone/iPod dock and a personal Bluray disc player in a standard room! Matress and pillows are extremely comfortable with excellent soundproofing ensuring a good night's sleep. Bathroom and shower box was spotless in my room and stocked with a complete array of amenities. Sadly, the packaging of the vanity kit in my room was already torn (or used?) So I dont dare to use the rest of them for hygiene reasons. Free wifi was kinda slow and no options to upgrade speed was provided. The Botany restaurant where they serve breakfast has a luxurious feel but is unfortunately poorly designed as far as diner's movement is concerned. One of the main food serving corridor is being squeezed in by a large, marble-clad column, severely blocking the movement of diners in that spot. There wasn't much to talk about the food, pretty average both in terms of taste and selection. I would not pay for it when not part of the room rate. Check in was process was a breeze but the same cannot be said when checking out. I was waiting in line forever when BOTH reception staff in attendance that morning chose to attend to one guest and still took a very long time to sort him out. To compound my misery further, the lady reception staff elected to attend to one of those shameless line cutter instead of the next person in line when she became available! Only after my protestation that order was restored. Free parking was offered at the basement level but space was limited, so I can see problems when registered guests won't be able to find parking space when there is an event going on at the hotel's ballroom. All in all, this hotel is a welcome addition to the area which has been underserved by an international hotel chain for quite some time.

Room Tip: Higher floor rooms have better view of northern Jakarta
See more room tips
  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank RoniWDenpasar_Bali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferianichung, General Manager at Holiday Inn Jakarta Kemayoran, responded to this reviewResponded 13 July 2014

Dear Mr.RoniWDenpasar_Bali

We would like to thank reviewer RoniWDenpasar for taking the time to give us valuable feedback on our service and product in TripAdvisor. It is through such information that we are able to improve ourselves in order to become a Great Hotel Guest Love as part of the IHG chain of hotels.

Further we appreciate that Reviewer is happy with our perfect location to Jakarta Fair, our glitzy new building with luxurious lobby, nicely appointed room and clean bathroom, not to mentioned the comfortable pillows and mattress. It is comments like this which make us proud to work harder to impress our guests even further.

While we regret the amenity with torn packaging, we wish that RoniW would have informed us and our staff would be more than happy to provide a new set. As for Wifi, we have recently upgraded the speed and in fact we do have options available to upgrade with a higher bandwidth allocated to the guest. We would further like to express our sincere regrets to Reviewer for the slow checkout experience.

All the above issues have been personally communicated to the Department Heads concerned and we would definitely review our shortcomings and take remedial measures through more intensive human resource development and training.

Finally, we once again thank RoniWDenpasar for his candid comments and we look forward to having Reviewer back with us again in the near future. We are confident that he will find a better hotel as we work on continuous improvements from feedback such as his to make Holiday Inn Jakarta Kemayoran the No 1 hotel.

Stay Well,
Cheah HT
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Perfect place to stay in Kemayoran. The location itself is near the place which held Jakarta Fair. Too bad i only spend one night in this hotel. The staff very helpful. Nice swimming pool and fitness centre area.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Victor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferianichung, Public Relations Manager at Holiday Inn Jakarta Kemayoran, responded to this reviewResponded 25 June 2014

Dear Mr. Victor S

Thank you for your recent review of Holiday Inn Jakarta Kemayoran .
We are delight to read that you enjoyed your stay and the helpful hospitality from the team.
We hope you will continue to choose us as your preferred hotel and look forward to welcoming you back to the hotel.

Best Regards,
Feriani Chung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Jakarta hotels
Tanah Abang
Kosenda Hotel
Kosenda Hotel
#19 of 468 in Jakarta
565 reviews
Show Prices
Show Prices
Show Prices
Menteng
DoubleTree by Hilton Hotel Jakarta - Diponegoro
Menteng
Pullman Jakarta Indonesia
Cilandak
Grand Whiz Poins Square
Grand Whiz Poins Square
#10 of 468 in Jakarta
447 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Jakarta Kemayoran? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Jakarta Kemayoran

Address: Jl. Griya Utama blok B no. 1 | Sunter Agung, Jakarta 14350, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 468 Hotels in Jakarta
Price Range: £48 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Jakarta Kemayoran 4*
Number of rooms: 257
Official Description (provided by the hotel):
Holiday Inn offers business and leisure travelers a warm and friendly service, reliable with modern facilities. Our people love to make our guest totally comfortable, whether they arrive in a suit or in shorts and a T-shirt. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Booking.com, Ctrip TA, Southall Travel, Expedia, TripOnline SA, Evoline ltd, HotelsClick, Cancelon, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Holiday Inn Jakarta Kemayoran reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing