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“Rather poor performance for Novotel”

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Hotel Novotel Jakarta Gajah Mada
Ranked #24 of 464 Hotels in Jakarta
Kuala Lumpur
Level 4 Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Rather poor performance for Novotel”
Reviewed 18 November 2012

Check in : fast and efficient.
Room : comfortable bed. Lacks the usual bells and whistles of newer Novotel. Inadequate charging plug points. Clogged drainage in shower resulting mini flood...
Housekeeping : shower and shampoo not replenished
Condition : clean non-smoking room, but corridor already reeks of cigarette smell in this just opened hotel!
Ambience : despite being placed in 11th floor, could near traffic from the busy Jln Gajah Mada. There was a Saturday poolside (7th floor) function in the evening - loud music blasting through the night, poor room sound insulation. Ask for room opposite pool and road.
In house spa : very slow service, waited 20min for masseur to arrive, but provided very relaxing Javanese massage at reasonable price. Clogged drainage in shower again!
Breakfast : major disappointment. Staff inattentive to coffee and tea needs. Food tasted bland. Egg station chef overcooked omelette and scrambled egg (told him to stop when noticed long cooking time) resulting in dry and hard egg.
Check-out : only one staff attending at 1030am. Very slow front desk service, staff checked long time before realised room was prepaid. Then had to call housekeeing attendant to check mini-bar, who will then call back front desk before you are allowed to go, like in lesser hotel.

Disappointed with this stay. Will stick to nearby Mercure Kota in future.

Room Tip: 7-11 store beside the hotel is a good hang out place for midnight drink and snack. Choose room opp...
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kenyalang69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJGM, General Manager at Hotel Novotel Jakarta Gajah Mada, responded to this review, 15 February 2013
Dear Kenyanglan,
First of all thank you for your feedback during your stay in November last year. It's a liitle late for me to response to this comment, please accept me sincere apology. Same thing goes to your stay, I'm sorry to hear such an unpleasant stay. The team and I had taken corrective actions since we read this comment after it's posted. Your feedback is valuable for us to make continous improvement. We wish there is another opportunity for us to serve you better.
If you can take a moment to send your personal email address to my assistant, Joan at H7447-GM1@accor.com.
Best Regards,
Christiaan Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Shanghai
Level 5 Contributor
92 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 13 November 2012

Recently opened property with all the bells and whistles of a new Novotel: Very nice beds, nice bathroom, LCD TV, free (and fast) wireless Internet. Currently offering a 780 KIDR promotional rate, including breakfast, that is hard to beat in this city.

Property is close to Chinatown, a less than reputable area, but extremely close (traffic allowing 10 minutes) to Plaza Indonesia and the rest of Downtown Jakarta.

Decent breakfast, without being spectacular. Only big disappointment is Gym: Treadmill (only one) has been under maintenance for my last 3 visits....... Disappointing.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AntonioShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJGM, General Manager at Hotel Novotel Jakarta Gajah Mada, responded to this review, 14 February 2013
Dear Antonio of Shanghai,
Happy Chinese New Year. Thank you for sharing your staying experience at our hotel from your visit in November 2012. Appreciate your comment about the condition of gym's equipment, we have fixed the problem and will continue to improve our facilities. We hope to see you again in your future visit to Jakarta.
Warm Regards,
Christiaan Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Novotel Jakarta Gajah Mada

Property: Hotel Novotel Jakarta Gajah Mada
Address: Jl. Gajah Mada no. 188, Jakarta 11120, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 464 Hotels in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Novotel Jakarta Gajah Mada 4*
Number of rooms: 230
Reservation Options:
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