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“2-Week Training Session at the JS Luwansa”

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JS Luwansa Hotel and Convention Center
Ranked #45 of 464 Hotels in Jakarta
Certificate of Excellence
Tabanan, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“2-Week Training Session at the JS Luwansa”
Reviewed 17 March 2014

Outstanding service from all the staff (very fast to respond to all requests), great food (tasty and a variety and always had fresh fruit), and very nice training room with windows!

I can highly recommend the JS Luwansa for training (as I delivered for two-weeks), and as a hotel to stay at while in Jakarta (nice rooms very comfortable and quite).

Thank you to the JSL staff.
JP Amlin
Freelance Sr. Sales Trainer and Business Coach

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Joseph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, 19 March 2014
Dear Valued Guest,

Thank you so much for your wonderful review of your recent visit to JSL!

We appreciate your comments and will use them to push us on to even better service satisfaction standards for our future guests.

While we are far from perfect, we are always willing to try, given the opportunity to get things right.

Our staff will be so pleased to know you recognized their efforts!

Happy and safe travels

kind regards,

Richard Mau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
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  • Danish first
  • English first
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English first
Jakarta, Jakarta Raya, Indonesia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 March 2014

When we made the booking, we asked for Queen Bed, smoking room and far from elevator. But what did we get? A non-smoking room, twin bed, and right in front of the elevator! I was so shocked I asked "Are you serious or are you joking right now?" Because none of our requests were fulfilled at all.
Front Desk staff was unsympathetic with our requests, and basically just told us that all the rooms are full, so take it or leave it. Unsmiling, if I may add.
So yes, first and last stay with this hotel.

- Room was noisy because it was right in front of the elevator
- Breakfast buffet menu was OK, but at 9:15am they stopped refilling the food and coffee, why is that though? From what I understood the buffet was until 10/10:30am. Oh well..

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank BrendaBrynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, 18 March 2014
Dear Valued Guest,

Thank you for taking the time to review JS Luwansa!

I will take full responsibility for your less than acceptable experience which you have described.

For our future guest's, a request can always be made for a particular room or bedding type but there isn't a hotel in the world who will guarantee either of these conditions without an additional rate premium by category or by blocking and paying for the room from the night before.

As you described , we were full, and I will send my apology for not being able to accommodate you exactly as you had hoped since this may depend on availability at the time of check in.. May I ask if you have been willing to have waited for a few hours for the room type you wanted?

However, while you may have felt that it was a "take it or leave it" situation with the room being offered, I am absolutely certain my team of professional's did not say those words and I would also like to point out the majority of our reviews are not carried out in this manner.

You are absolutely correct as our buffet should have been replenished and kept open until 10am and our policy is in the event a guest arrives late such as just before 10, we will keep the buffet open another 30 minutes and always inform guests 10 minutes before closing..

Thank you for bringing this to our attention as we will look into it why this happen or seemed to look like it happened.

Nevertheless, while we are far from perfect we are committed to getting our service delivery right so thank you for your comments as we will use them to improve for our future guests.

Kind regards,

Richard Mau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
64 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 March 2014

it was my first time staying here. choose this hotel for meeting place. my company (PT. Krama Yudha Tiga Berlian Motors) booked the ball room and around 100 rooms. overall the hotel was okay. perhaps because it's still new. breakfast was so so. staff was friendly, helping me a lot for loading meeting materials. price was quite expensive.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Arief Rahman P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, 17 March 2014
Dear Valued Guest,

Thank you for taking the time to write us with your most favorable review.

We are pleased you have selected us for your event and are happy to know that you found our service to your satisfaction.

As a 4 star upscale hotel, we are not in pursuit of trying to provide everything for everyone but more about being able to satisfy one guest at a time in keeping with 4 star pricing and product while elevating the experience with 5 star service.

For our future travelers reading this reply our free breakfast buffet consists of:
Chicken Porridge with 8 condiments, Miso Soup, 11 Breads, Waffles, Bread Pudding a small Indonesian selection alternated daily with Dim Sum, Fried or White Rice, Breakfast Potatoes, Hot Vegetable, 2 Hot Entrees ( a chicken, beef or fish), 2 types of Sausages (beef and chicken), Indonesian Crackers, Cooked to Order Egg Station with 5 Items, 8 fresh fruits, 10 Fresh Vegetable Salads with 3 dressings, 4 cereals, Muesli, 2 cheeses, Yogurt, Orange /Apple juices, Coffee and Tea. All of the above is offered free of charge.

If there is something you would like to request and it is available such as pork bacon, salmon, a breakfast steak, an ethnic vegetarian dish, eggs benedict, pancakes, etc......we will be happy to provide it however we are not trying to provide everything all of the time and keeping our room rates attractive.

Wishing you more happy and safe travels.

Kind regards,

Richard Mau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 14 March 2014

We recently had our wedding at JS Luwansa Hotel and we were absolutely delighted with how it turned out. It was absolutely perfect. The hotel staff did their best to meet all our requests. The attention to detail on the small things we hadn't even thought about really helped us have confidence in the hotels abilities to make our day special. The food on the day was superb (we have been receiving nothing but rave reviews about the food), the service was excellent, the room was really nice and clean, everything was just PERFECT!

We really enjoyed our wedding experience and would highly recommend them to any bride and groom to be. Thank you so so much to everyone at JS Luwansa for all your help in the run up to the wedding and on the day itself. We could not have asked for the day to go any better :)

Nadya & Reza - 8 March 2014

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Nenots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, 16 March 2014
Dear Valued Wedding Couple,

Thank you so much for your wonderful comments highlighting your special day at JS Luwansa.

It is what we all strive for each and every day and the entire team of associates here will be so pleased to know you and your guests had a satisfying experience.

We all want to wish you all the very best of health, happiness and prosperity as you begin your life together.

JSL will always remain a special place for you and you will always be so warmly welcomed here.

All of our blessings,

kind regards

Richard Mau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 12 March 2014

We are very impressed by the professional service and friendly assistance from JSL staffs in our wedding. Every detail was carefully planned out in the preparation and technical meeting towards the event. The celebration was a huge success and we received many compliments from our wedding guests about the great venue and the food quality. In addition, the clean, comfortable hotel room and an excellent hospitality gave us more than a regular experience of staying in a hotel. We have no reservations in highly recommending JSL for wedding couples desiring memorable wedding celebrations.
-Losem & Anita- 2 March 2014

Room Tip: Ambasssador Suite is a great one!
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, 13 March 2014
Dear Valued Guest,

Thank you so much for taking the time to write such a wonderful review of your wedding experience at our hotel.

It was truly a pleasure having the opportunity to plan your wedding from months in advance but really a great experience being able to plan it for you from long distance with your residing in Australia.

With over 600 guests, it allowed our team to learn and grow with the experience and we are happy to say we are currently planning another wedding for another Indonesian couple currently living in Australia as well.

Thank you again and your entire group of family and friends here at JSL send you our very best wishes for joy and continued happiness.

kind regards

Richard Mau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
2 reviews
Reviewed 9 March 2014

I ran into an emergency and Rendi at the front desk handled the situation extremely well. I appreciated his professionalism and determination to resolve the issue. He listened to my situation and immediately knew how to solve the problem, ensuring that I had everything I needed. The entire staff also assisted Rendi and I was impressed with the teamwork.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, 10 March 2014
Dear Valued Guest,

Thank you for taking the time to provide us with such a outstanding review.

I will be sure to recognize Rendi for his efforts and our entire front office team as this attitude is consistent throughout the JSL!

I would like to ask our future travelers to help us to improve by sharing your comments either while you are here or in future reviews as we always will welcome the opportunity to improve our guest service delivery.

Happy and safe travels!

Kind regards,

Richard Mau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 5 March 2014 via mobile

Luwansa is a good value hotel close to business in the area. Rooms are nice and clean - better lighting in bathroom needed, with good wifi speeds and stability. Staff are attentive and welcoming. Breakfast though good is limiting for westerners - eg there is no yoghurt, no well known cereal brands and coffee is average. VGood gym and pool and overall would stay again.

Stayed March 2014, travelled on business
Helpful?
Thank FDRango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, 6 March 2014
Dear Valued guest,

Thank you for taking the time to review your visit with us in a most positive way!.
Your most comments will be used to make the necessary improvements to our service delivery.

Actually we do have Yogurt each day and our apology for it either being refilled or not being there when you checked.

As a 4 star hotel where value is our first priority, we offer attractive pricing with a superior location and product.

With Breakfast included, I would like to mention to all of our future guests that while we do not try and be "everything to everyone, all of the time" because this is a fleeting pursuit even at the 5 star level at a much higher price.
We try and satisfy each guest ....one at a time.

What I mean by this is.....if you have a special request for breakfast such as.... a piece of salmon, eggs Benedict, pork bacon (as this is a Muslim country), a breakfast steak, an ethnic vegetarian dish, soy milk or ANYTHING else that we have available.....we will be pleased to prepare it for you......but we are not trying and have everything possible available, all of the time.

Our goal is to offer value while keeping our price at a fraction of the 5 star level but providing 5 star service.

Please challenge my staff on this.....we look forward to serving your special requests

Happy travels,

Kind regards,

Richard Mau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JS Luwansa Hotel and Convention Center

Property: JS Luwansa Hotel and Convention Center
Address: Jln. Haji R. Rasuna Said 22, Jakarta 12920, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 464 Hotels in Jakarta
Price Range (Based on Average Rates): £
Hotel Class:4 star — JS Luwansa Hotel and Convention Center 4*
Number of rooms: 245
Official Description (provided by the hotel):
JS Luwansa Hotel & Convention Center is a first class international upscale hotel with 244 well-appointed guest rooms with warm, personalized service. JSL offers new upscale affordable accommodation and is perfect for discerning business travelers who need a strategic location to conduct business. Free Wi fi, transportation within 2 km, pressing and business center workstation use. ... more   less 
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