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“Excelence Spirit feelings in this Hotel”

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JS Luwansa Hotel and Convention Center
Ranked #50 of 464 Hotels in Jakarta
Certificate of Excellence
Reviewed 11 May 2014

We stay at JSL about 3 nights and we got a great services, all staf are very kind and fast helping...the food taste is nice and all rooms they clean up very well...and even JSL rate is 4 star hotel but over all my opinion JSL greater then five star hotel..

  • Stayed: May 2014
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Thank Chyrislina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded 12 May 2014

Dear Valued Guest,

Thank you so much for your kind review!

When our owners set out to determine the type of hotel they wanted, they specifically wanted a product that would be affordable and attractively priced, while delivering the highest in service standards.

In following with this expectation, we have assembled a team of hospitality executives from the top 5 star hotels in Jakarta to deliver this promise.

We will share your comments with our team and thank you for sharing it with us and our future JSL travelers.

Happy and safe travels

kind regards,

Richard Mau

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Reviews (394)
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221 - 227 of 395 reviews

Reviewed 11 May 2014

I've never stayed in this hotel before, but as a person who manage company's business trip I found JS Luwansa has a great quality of service. They are quick in responding my reservation request, even when it comes to large number of people. I went to see the premier room, and like the concept where we can watch the TV from the bathtub. The scenic minimalist space just beside the swimming pool is rentable; great for having a BBQ party with colleagues and such. Finally, I got chance to try out the food in their Mediterranean restaurant called Shammah. The price is very reasonable for a hotel range. I highly recommend the Pak Choy-Pineapple Fresh juice, it's incredibly tasty.

  • Stayed: May 2014, travelled on business
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Thank deadesu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded 12 May 2014

Dear Valued Guest,

Thank you so much for your kind review.

Our business model has always been to present a product that is appropriately priced for the location that we offer.

One of the added values is that we have assembled a team of executives from the top 5 star hotels to be able to deliver the highest levels of service while keeping our pricing in line so that it is attractive.

Thank you for noticing our efforts and I will be most pleased to share it with the rest of the team.

Happy and safe travels

kind regards,

Richard Mau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

On the outset, I must say that the service standards in Indonesia have always impressed me, but the JS Luwansa managed to be even better.
The airport is far from the city, so it was a hour and a half drive to the hotel. Check in was smooth and quick. The room was HUGE, even compared to Asian standards. However, I did feel it could have been better equipped with connectivity and probably a dock?
The breakfast and lunch buffets were pretty good and staff very attentive. The pool is a little small but well located on the 5th floor.
The traffic outside the hotel is terrible but I guess that is true for most of Jakarta.
The plus is that there is a mall walking distance from the hotel which provides good food options as well as basic amenities.

Will see you soon JS

Room Tip: The higher floor have nice views and big wall to wall windows
  • Stayed: April 2014, travelled on business
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Thank zoomba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded 11 May 2014

Dear Valued Guest,

Thank you for taking the time to review the JS Luwansa Hotel!

We appreciate your kind comments and will be sure to share them with the entire staff.

We also look forward to your next visit!

Until then happy and safe travels!

Kind regards

Richard Mau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

A very well managed hotel. Staff were well-groomed, well-trained and provided excellent service. The restaurant was attractive and comforting with a variety of hot meals, including egg station and fresh fruits. For dinners we really enjoyed the pasta, pizza, and steaks!
Indeed, Jakarta is a unique city of great people and opportunity.

Room Tip: Beds were of high quality; Laundry service was very timely; Room service was quick and within advise...
  • Stayed: April 2014, travelled with family
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Thank j o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded 4 May 2014

Dear Valued Guest,

Thank you so much for taking the time to review pour hotel.
We are so delighted that you enjoyed your visit and will look forward to sharing your comments with the entire team here at JS Luwansa.

Happy and safe travels!

Kind regards

Richard Mau

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Reviewed 25 April 2014

The Hotel most prized asset is the location in Kuningan.
The room a little small but good enough. The services are good. And when we call the operator, the quickly respond in fist or second ring.
Breakfast I think it's standard hotel's food. Nothing special.
Watch for the Fine (1 million Rupiahs) for smoking in the non smoking room. If you are a smoker, you better ask for the smoking room.

  • Stayed: April 2014, travelled on business
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Thank anatsir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded 27 April 2014

Thank you for taking the time to write us with your most favorable review.

We are pleased you have selected us and are happy to know that you found our service to your satisfaction.

As a 4 star upscale hotel, we are not in pursuit of trying to provide everything for everyone but more about being able to satisfy one guest at a time in keeping with 4 star pricing and product while elevating the experience with 5 star service.

For our future travelers reading this reply our free breakfast buffet consists of:
Chicken Porridge with 8 condiments, Miso Soup, 11 Breads, Waffles, Bread Pudding a small Indonesian selection with Dim Sum, Fried or White Rice, Breakfast Potatoes, Hot Vegetable, 2 Hot Entrees ( a chicken, beef or fish), 2 types of Sausages (beef and chicken), Indonesian Crackers, Egg Station (cooked to order) with 5 Items, 8 fresh fruits, 10 Fresh Vegetable Salads with 3 dressings, 4 cereals, Muesli, 2 cheeses, Yogurt, Orange /Apple juices, Coffee and Tea. All of the above is offered free of charge.

By offering an appropriate breakfast, we are able to provide the best affordable rates with this prized location.

Happy and safe travels!

kind regards,

Richard Mau

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Reviewed 20 April 2014

The room was quite spacious and had all the usual amenities expected of a 5-star hotel at much less than 5-star prices. An oddity was that the room fridge was empty, although there was a price list nearby. Breakfast buffet was adequate - egg station, hot dishes, fresh fruit, cereals and bread, but not great. As I was at a meeting in the hotel, I had lunch and dinner at the hotel - the food is OK, nothing to shout about. However, if you want a comfortable bed, in clean, pleasant surroundings, at a very reasonable price, then JS Luwansa is the hotel! Would recommend it.

  • Stayed: April 2014, travelled on business
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Thank yss97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded 21 April 2014

Dear Guest,

Thank you so much for taking the time to write and for your kind glowing comments!

You are absolutely correct in your assessment of our value for money.....while we may not be the most expensive 5 star hotel hardware product, I have assembled a team of leaders who have all come from 5 star backgrounds and our business model is to be a unique upscale business hotel that offers service at the 5 star level - without the price.

For all of our future guests, our breakfast is appropriate and that is how we keep the price affordable however if there is something not on the menu, kindly let us know and if it is available we will happy to prepare it at no extra charge....eggs benedict, pork bacon, banana pancakes, fried noodles a vegetarian curry dish, etc. Where breakfast is concerned, we do not try and be everything to everybody, all of the time, by chasing the 5 star offering because at that level it is also fleeting at best.

Thank you again for recognizing their efforts and we look forward to welcoming you back!

Happy and safe travels

kind regards

richard mau

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Reviewed 17 April 2014

Easily the best and most helpful staff you could hope to meet. Reception, restaurants, Ambassadors Club, all brilliant. Organised a car for me for the day and suggested some great places to visit when in Jakarta. Happy to recommend the hotel to anyone

  • Stayed: April 2014, travelled on business
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1  Thank Will P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded 21 April 2014

Dear Valued Guest,

Thank you so much for your glowing comments about our staff and the JS Luwansa!

I'll be sure and share your note with them and be sure to look for ways to always be improving our guest service experience for our future guests.

Wishing you safe and happy travels!

kind regards,

Richard Mau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JS Luwansa Hotel and Convention Center

Address: Jln. Haji R. Rasuna Said 22, Jakarta 12920, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 464 Hotels in Jakarta
Price Range: £56 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JS Luwansa Hotel and Convention Center 4*
Number of rooms: 245
Official Description (provided by the hotel):
JS Luwansa Hotel & Convention Center is a first class international upscale hotel with 244 well-appointed guest rooms with warm, personalized service. JSL offers new upscale affordable accommodation and is perfect for discerning business travelers who need a strategic location to conduct business. Free Wi fi, transportation within 2 km, pressing and business center workstation use. ... more   less 
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