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“Excellent”

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Pullman Jakarta Indonesia
Ranked #24 of 464 Hotels in Jakarta
Reviewed 11 January 2014

The hotel was at a great location for shopping. The staffs were friendly, the room was huge and clean. The housekeeping did a good job! The room service staff also did a good job and the foods were amazing. The spa staffs were also friendly. The bellboy helped us every time we came back with bags. However, there were stuffs that I was a bit disappointed. Before our stayed, we called the hotel twice to enquire about our booking, but then the staffs on the phone didn't sound friendly and they way they talked as if they are lazy to work. Then during the first day of our arrival, we went to the reception, but then we need to waited for our turn and that time, they were lots of guests. Once our turned, the receptionist asked us what do we want and we stated that we want to check in, and she said when? It really shows that we were tourists and of course we wanted to check in that day,that time. What type of question did she asked? After it has been settled, our room was still not in ready. So I asked for the wifi passcode, but then she were piss because she were entertaining another guest however she did answered but in a badly manner as if it was a huge problem just to give me the wifi password. The way she gave was a rude. During our last day, for breakfast, we were asked to waited for them to give a table, and there were huge crowd waiting for their turn. It was not a great experience for our last day. But overall we were satisfied with our stay just a thing or two that make us disappointed

Room Tip: Rooms facing plaza Indonesia are the best to choose
  • Stayed: January 2014, travelled with family
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Thank anonnymous83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 15 January 2014

Dear anonnymous83,

First of all, thank you for your time spent on sharing on your experience at Pullman Jakarta Indonesia. We are pleased that you enjoyed our location, our housekeeping and room service teams’ efforts to make your stay a great one. We do however apologize for the inconvenience caused by the wait to check in upon your arrival and to have your breakfast during your last day. Also, we are sorry to read that our phone operators as well as our receptionists’ attitudes have disappointed you and we will make sure to conduct further training so to improve their communication skills. We hope that we will have the pleasure of welcoming you again soon.

Kind regards,

Philippe Le Bourhis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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962 - 968 of 1,596 reviews

Reviewed 10 January 2014

Meeting with our group and stay for 2 nights, this hotel have strategic location in the city center , near Bunderan HI and Plaza Indonesia. The room was so clean and very comfort bed. The food is excellent and very taste. the meeting room also very nice with delicious coffee break.

I really recommend this hotel

  • Stayed: December 2013, travelled on business
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Thank krisna s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 15 January 2014

Dear krisna s,

A pleasure to read your concise review of our hotel! We are delighted that you enjoyed your stay with us and that our rooms, restaurants, meeting facilities and location met your expectations. We hope you’ll have the opportunity to stay with us once more and we look forward to welcoming you again.

Kind regards,

Philippe Le Bourhis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2014

Good service, Cozy room, friendly Staff. Room services are good. Clean room. However, the house keeping tend to forget to reload some tea, it doesn't reflect any bad impression to me. Will be coming here again.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank IZNG2744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 15 January 2014

Dear IZNG2744,

Thank you for taking the time to write this review of our hotel. Let us first apologize for the inconvenience caused by our housekeeping team and we will forward your comment to them. However thank you for your compliments on our team’s welcome, our rooms and our room service, we hope we’ll have the pleasure of welcoming you again soon.

Kind regards,

Philippe Le Bourhis
General Manager

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Reviewed 8 January 2014

  • Stayed: January 2014, travelled with family
    • Value
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Review collected in partnership with Accorhotels.com
Thank Reny J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 15 January 2014

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Reviewed 7 January 2014 via mobile

Purposely booked this hotel for the location. When you are in jakarta, you really cant stand the traffic jams so we booked this hotel for our convenience. Plaza indo n grand indo are just opposite of this hotel. Thamrin city also very near we could just use bajaj to get there.
Hotel room was ok but its too small if youre traveling w kids i think. The hotel ambience was really nice, staff are all friendly till we get tired of their greetings hehe. Spa was superb and really cheap for 5star standard.Will def come back!

Stayed: January 2014
Thank Cinta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 10 January 2014

Dear Cinta T,

Thank you very much for taking the time to write a review on Pullman Jakarta Indonesia. Indeed, our hotel is ideally located in the heart of Jakarta and benefits from a quick access to the main shopping malls, historical monuments and business disctrict. Thank you as well, for your positive comments of our very enthusiastic team and our Spa. We look forward to welcoming you again.

Kind regards,

Philippe Le Bourhis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

  • Stayed: January 2014, travelled solo
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Review collected in partnership with Accorhotels.com
Thank sliimed
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 10 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 January 2014

stayed at this new renovated pullman 3 to 5 jan, was surprised with the location. you can get to Plaza Indonesia or Grand Indonesia in 5 mins, walking distance.

checking in at 1 pm, the reception lady, she’s a very helpful and make the check in fast and effective.

pity that the elevator on the first floor isn’t working or under renov. so i need to walk to the second floor to get into the elevator, lucky me that i am a light traveler, only a backpack. but imagine the elder or a heavy traveler with bunch of luggage…phew no fun :P

room was so so, asked the reception to get me a floor with a view of jalan thamrin, view was OK and room was not as fancy as i expected from 5 star hotel. this pullman feels more like novotel, can’t really sense the 5 star ambience.

at the second day, i asked the reception if i could get another room for a friend. i asked for the same floor non smoking and twin bed. heres the problem, when am about to make the payment, the reception told me that my card isn’t supported with their payment method. i told him to hold my room, because i need to attend a mass in a church near sarinah. went back to the reception at around 7ish pm, met the reception lady and another lady, not sure if she’s a reception officer too, named Florence. She asked about the deposit or so using cc or cash, i told her that i only have a master debit card and nothing else. I kinda feel that the reception officer at the evening kinda make me bit struggle with lil issue about deposit, she can just ask me to pay the room and the deposit using the same card without making me look confuse on how am gonna pay. so much easier dealing with the morning officer than at the evening. also, the lady kinda have a lil chit chat with other employee in another reception desk and laughing a bit…while me here standing there in front of her waiting and looking at here laughing and chatting, seriously. the other lady, ms florence, finally remind her not to have convo and get her business done first. payment done, room checked, i gotta hurry because i have an appointment in Plaza Indo. They gave me an envelope with a proof of payment and, i tot, the key card is in it as well. But hey, when i was in Plaza Indonesia, i check in my envelope and theres no key card. what a nice thing.

back from the Plaza Indo and bring my friend to stay with me in pullman, the employes r all friendly, feeling like a royal here. went to the reception counter to get the key.

I love the location of this Pullman. Cant comment much about the food, i ordered only breakfast on saturday, and weird because i got same but different american breakfast at sunday.

check out was very quick :) taxi is just step away from the lobby. thank you pullman!

stayed at 825, friends at 820, jan 3-5

Room Tip: higher floor to avoid noise from traffic, get a room face to jalan thamrin.
  • Stayed: January 2014, travelled with friends
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Thank maveric689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 10 January 2014

Dear maverick89,

Thank you very much for taking the time to write such a detailed review of Pullman Jakarta Indonesia. We are very pleased to read that you enjoyed your stay with us.
We do apologize for the inconvenience caused by our elevators being shut down during your stay. We had to complete the renovations on them which took a few days. We do have other elevators that can access the 2nd floor; they are located in the Pullman Tower lobby which is just about 50 meters away from the reception desks.
Furthermore we apologize as well for the confusion with the payment process. We should conduct further training with our teams so that they consistently explain which types of payment methods are accepted and which are not.
We hope that, should you have the opportunity to stay with us again, you will have the time to try our new restaurant which we are opening this month. It will be a beautiful, extremely spacious restaurant with four areas featuring Indonesian, Chinese, Japanese and Western cuisines as well as an extensive desert and pastry selection.
We look forward to welcoming you again soon,

Kind regards,

Philippe Le Bourhis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Jakarta Indonesia

Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 464 Hotels in Jakarta
Price Range: £80 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Jakarta Indonesia 5*
Number of rooms: 427
Official Description (provided by the hotel):
Located in the center of Jakarta's business and leisure district, Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. The five star hotel offers 427 upscale business and leisure accommodations with an elegant and warm ambiance. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more   less 
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