The hotel was at a great location for shopping. The staffs were friendly, the room was huge and clean. The housekeeping did a good job! The room service staff also did a good job and the foods were amazing. The spa staffs were also friendly. The bellboy helped us every time we came back with bags. However, there were stuffs that I was a bit disappointed. Before our stayed, we called the hotel twice to enquire about our booking, but then the staffs on the phone didn't sound friendly and they way they talked as if they are lazy to work. Then during the first day of our arrival, we went to the reception, but then we need to waited for our turn and that time, they were lots of guests. Once our turned, the receptionist asked us what do we want and we stated that we want to check in, and she said when? It really shows that we were tourists and of course we wanted to check in that day,that time. What type of question did she asked? After it has been settled, our room was still not in ready. So I asked for the wifi passcode, but then she were piss because she were entertaining another guest however she did answered but in a badly manner as if it was a huge problem just to give me the wifi password. The way she gave was a rude. During our last day, for breakfast, we were asked to waited for them to give a table, and there were huge crowd waiting for their turn. It was not a great experience for our last day. But overall we were satisfied with our stay just a thing or two that make us disappointed
- Official Description (provided by the hotel):
- Located in the center of Jakarta's business and leisure district, Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. The five star hotel offers 427 upscale business and leisure accommodations with an elegant and warm ambiance. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more less
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