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“Really Bad Fraser Property”

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Fraser Residence Menteng Jakarta
Ranked #56 of 464 Hotels in Jakarta
Certificate of Excellence
Reviewed 5 April 2014

This Fraser property is not good as the other fraser i stayed before. I really dissapointed stayed here, and for sure i will not stayed there again. the staf perfomance very bad and the breakfast PIC is really don't care,only three table in the rest, what they do is just chitchat with their friend. And if you go to swimming pool make sure you bring your own towel, because this Hotel have a policy, swimming pool towel that bring to your room will charge you USD 15, is it logical ? When i come the room smell not good, and many ants in the bathroom, maybe they need pest control

Room Tip: choose the room without many ants
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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3  Thank C_Agustino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frmj-gm, General Manager at Fraser Residence Menteng Jakarta, responded to this reviewResponded 8 April 2014

Dear Mr Augustino,

Firstly thank you for taking the time to give us your constructive feedback. There is no excuse for some teething challenges currently faced in our first few weeks of soft-opening.

Steps have been taken to intensify training for our restaurant staff as well as stepped up on our daily and monthly pest control for all apartments and public areas. Rest assured that we do take these comments seriously.

As for the notice at the Pool Towel Station, we sincerely regret that there must be a misunderstanding as the message is a standard of which is also found in our other sister property ie "Kindly return to reception same number of towel borrowed after use. Towel not returned will be charged US$15/ each to your room" . This is to encourage all our guests to kindly return the soiled towel to the same place they took the towels from and for our control of inventory.

Mr Augustino, once again thank you for your constructive feedback which enables us to improve on the areas that have fallen short of expectation. However, we do hope that this incident has not marred your overall experience and that we will have the opportunity to welcome you back again to see the improvements that have been made.

With regards. Patricia Ng - General Manager

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Reviews (125)
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97 - 103 of 125 reviews

Reviewed 28 August 2017 via mobile
Google Translation

Stayed: August 2017, travelled as a couple
Thank lula1082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Loke, General Manager at Fraser Residence Menteng Jakarta, responded to this reviewResponded 30 August 2017

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Reviewed 15 August 2017
Google Translation

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Frasers Hospitality
Thank michi669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Loke, General Manager at Fraser Residence Menteng Jakarta, responded to this reviewResponded 28 August 2017

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Reviewed 15 May 2017
Google Translation

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Frasers Hospitality
Thank dwi_matair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Loke, General Manager at Fraser Residence Menteng Jakarta, responded to this reviewResponded 17 May 2017

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Reviewed 22 March 2017 via mobile
Google Translation

Stayed: March 2017, travelled with friends
Thank Bird_jkt
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Gary_Loke, General Manager at Fraser Residence Menteng Jakarta, responded to this reviewResponded 23 March 2017

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Reviewed 4 March 2017 via mobile
Google Translation

Stayed: March 2017, travelled with family
Thank CARLOSPATATA
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Gary_Loke, General Manager at Fraser Residence Menteng Jakarta, responded to this reviewResponded 9 March 2017

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Reviewed 12 February 2017 via mobile
Google Translation

Stayed: January 2017, travelled with family
Thank owaif2006
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Gary_Loke, General Manager at Fraser Residence Menteng Jakarta, responded to this reviewResponded 19 February 2017

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Additional Information about Fraser Residence Menteng Jakarta

Address: Jln. Menteng Raya No. 60 | Menteng, Jakarta 10340, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #56 of 464 Hotels in Jakarta
Price Range: £64 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fraser Residence Menteng Jakarta 4*
Number of rooms: 128
Official Description (provided by the hotel):
Contemporary and minimalist in design, each of the 128- Gold Standard serviced residences exudes a sense of tranquility with full length windows allowing an abundance of natural light to cascade into the spacious and well-appointed interiors. An oasis from the hustle and bustle of the buoyant city, each apartment features fully-equipped open concept kitchen and dining facilities, separate bedroom and living room areas. Facilities include an All-Day dining restaurant, Room Service, a 24hrs/7 days well-equipped gym, steam/sauna, jet pool, a half Olympic length outdoor lap pool, children wading pool, kids playroom and playground, Residents Lounge with library and internet corner, games room, along with meeting/conference services complementing the needs of the ubiquitous business executive. ... more   less 
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