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DoubleTree by Hilton Hotel Jakarta - Diponegoro
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Reviews (1,302)
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Reviewed 30 June 2014

Being the newest hotel in Jakarta I tested it out last month. Though the location is not as friendly as Pullman (I last stayed), Grand Hyatt and Kempinski around the Plaza Indonesia and Monumen Selamat Datang, it provides a sense of peace in the buzzing city instead!

After a bad traffic from the airport, or a long day of meeting, getting back to the hotel located away from the hectic area, is a luxury to me.

The hotel has a restaurant called OPEN - serves large spread of cuisine from local delicacies to Chinese, Japanese, Western and Middle Eastern cuisine. Set right by the pool, spacious, modern and cozy, a dinner by myself is never alone as friendly staffs keep you company.

The new gem in Jakarta - is definitely something to try out!

Room Tip: 1. Every guest receives a warm chocolate cookie when check in! 2. Try Rendang Pizza at OPEN, it's delicious!
  • Stayed: June 2014, travelled on business
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1  Thank EvaTravelTheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree J, General Manager at DoubleTree by Hilton Hotel Jakarta - Diponegoro, responded to this reviewResponded 1 July 2014

Dear EvitaPeroni,

Thank you for reviewing your recent stay at the brand new DoubleTree by Hilton Jakarta-Diponegoro, our small oasis in the middle of town.

We sincerely appreciate your commendation on our service, team, facilities and food! Our signature Pizza Rendang is a hit!

My team and I are looking forward to welcome you back to your home away from home in Jakarta!

Kind regards,

Robert Gauer
General Manager

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Reviewed 29 June 2014

Outstanding property, great staff, definitely will return. The facility just opened so there are some items that they are working through. Minor items, but this is a realy nice property. And the staff is outstanding, the hospitality was much wlecomed.

  • Stayed: June 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Gary D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree J, General Manager at DoubleTree by Hilton Hotel Jakarta - Diponegoro, responded to this reviewResponded 30 June 2014

Dear Gary D M,

We are delighted that you enjoyed your stay and felt well-looked after by the team.

Thank you very much for your valuable feedback, which certainly serves to increase training and improve service and product during this opening period.

We look forward to welcome you back to your home away from home in Jakarta!

Yours sincerely,

Robert Gauer
General Manager

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Reviewed 28 June 2014

Another 'newbie' in Jakarta. In Central Jakarta, but away from the other major hotels. Not strategically located to major shopping areas, but provides a quiet haven for the tired business traveller. Excellent service from the staff. Great food!

Room Tip: Ask for a room with city views. Otherwise, you may get to see the slums!
  • Stayed: June 2014, travelled on business
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Thank Jay552013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree J, General Manager at DoubleTree by Hilton Hotel Jakarta - Diponegoro, responded to this reviewResponded 30 June 2014

Dear Jay552013,

My team and I are delighted that you've had a comfortable stay and was well-taken care of during your recent stay, experiencing the first and brand new DoubleTree by Hilton in Indonesia, our CARE service and great food!

You will be glad to know that we are offering scheduled weekend shuttle service to a major mall at the CBD, just few minutes away from us.

My team and I are looking forward to welcome you back to your home away from home in Jakarta!

Yours sincerely,

Robert Gauer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

The hotel is brand new and centrally located, with great facilities and a huge swimming pool (not ideal for doing laps though as it's not square-shaped). I had a very pleasant stay. My room was nice with a modern design, with a nice bathroom/shower. And hotel architecture has a bit of Brasilia/Oscar Niemeyer feel to it.

Breakfast buffet was excellent. Staff were extremely friendly, polite, professional and helpful with good room service. Perhaps the fact that there were not many guests staying at the hotel helped.The location is quite central, a 5-10 minute cab ride away from National Monument/National Muesuem, Presidential Palace and Plaza Indonesia. Overall this was my best Jakarta hotel experience so far (after around 5-6 visits), and it was great value for money. I'll stay there again.

Room Tip: I said on a Hilton Honors floor and it was nice.
  • Stayed: June 2014, travelled on business
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Thank Globagard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree J, General Manager at DoubleTree by Hilton Hotel Jakarta - Diponegoro, responded to this reviewResponded 25 June 2014

Dear Shervin M,

It is a pleasure to know that you enjoyed your stay with us. Thank you for your comments on our good location, service, food and facilities!

My team and I are looking forward to welcome you back to your home away from home in Jakarta!

Kind regards,

Robert Gauer
General Manager

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Reviewed 15 June 2014

Room design is well thought-out. Plenty of space without being excessive. Extremely clean. Spacious shower, no tub. Good amenities: bathrobe, slippers, iron & ironing board in room, safe, universal electric plugs at desk, office-type chair. Wifi & LAN cable (included in my rate, but you may want to check the price). Fitness room good quality machines; no sauna or steam. Staff generally friendly and efficient

  • Stayed: June 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
1  Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree J, General Manager at DoubleTree by Hilton Hotel Jakarta - Diponegoro, responded to this reviewResponded 16 June 2014

Dear John E,

Thank you choosing us as your home away from home in Jakarta and for sharing your experience at the first DoubleTree by Hilton in Indonesia!

We value your loyalty and are looking forward to your next visit.

Kind regards,

Robert Gauer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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