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“Run-down facility with Laid-Back Customer Service”
1 of 5 bubbles Review of de Rivier Hotel

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de Rivier Hotel
Ranked #269 of 459 Hotels in Jakarta
Kuala Lumpur, Malaysia
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Run-down facility with Laid-Back Customer Service”
1 of 5 bubbles Reviewed 25 November 2011

I checked-in to this hotel in the evening after work at 7p.m. The front-desk only had a staff and he was slow in service and could not be bothered even though I stood waiting to be checked-in for 10 mins. He even served the man who came after me and just let me and my collegue stood at the front desk waiting. When I asked why there was only one staff at front desk, he told me it was the break time for staff and just continued talking to man mentioned earlier. When I was eventually being served, he took my credit card for verification while talking to another guest who came later. I was really irritated and scolded him for being slow and asked him to speed up. The entire check-in process took 25 minutes plus the waiting time. Horrible attitude and customer service!
The Superior Room was really old and looked as if it was vacant without occupant for quite a while. Stains were observed on carpet, floor and wall tiles. The bath towels were really old and not clean. No face towel and floor mat/towel provided.
Breakfast variety looked pathetic. Limited choice of main dishes and bakery. The fruits were not replenished for 15 minutes after they were almost empty. Other dishes were replenished after quite a while as I had to make several trips to get what I wanted. No the kind of standard we expect from a 3-4 star hotel.
The location of the hotel is at the northern part of Jakarta that exudes the old charm of Dutch colonial era. However, the traffic congestion was terrible. We took over an hour to travel from the city centre to reach this hotel, The surrounding area was not easy to find decent restaurant food. There was a Chinese seafood restaturant at the back of the hotel but it was not opened on Wednesday when we were there. Plenty of local hawker food at the back street if one dares to try out without hygiene concern.
I will not recommend this hotel for business traveller or even the family due to the location, customer service and run-down facility. The hotel rooms are desperate for an immediate refurbishment to live up the expectation as a colonial heritage.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mini_Cheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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107 reviews from our community

Traveller rating
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 1 November 2011

from the highway it looks nice but the hotel is really terrible. i wont stay there if they give me USD 200 also, Rooms is huge enough but with those freaky terrible smell, the washroom was like havent been clean and the water is so small, no hot water. The breakfast is the lousiest in the world as they written 4 star and for me it is worth no star, with just only 4 selection, fried noodles, plain rice, chicken and sambal, and some breads. We are so regret that the agents recommend this lousy hotel to us and we wont book with them anymore, we feel been cheated by DWI ANUGRAH PRATAMA (DWI TOUR & TRAVEL),www.dwitravel.webs.com.

Room Tip: do not considered this hotel... worst ever
See more room tips
  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank mcray b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Jakarta hotels

Breda
Level Contributor
110 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 15 August 2011

This hotel is a little bit run down but offers huge rooms with nice views on Kota Jakarta for a very reasonable price when you booked ahead online (asiarooms etc)
we payed only 40 euro /one night /one room for a two bed room.
The bar- restaurants have a real **** price level so this is common in Indonesia;
cheap price for **** accomodation , high price for food and drinks!
One small beer costs 50.000RP (euro 4,50 $ 5,50) .
The chinese restaurant on the first floor offers 50% discount (excluding drinks)when you consume for a minimum amount. With 50% discount you pay than a quite "normal " price for a thee course meal though the price is a little bit above average. Warning: beer is very expensive.
In the direct surroundings of this hotel are no possibiltes to eat.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank meinoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Volgograd, Russia
Level Contributor
85 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 346 helpful votes
4 of 5 bubbles Reviewed 12 August 2011

Very good location. In the center of the historic part of Jakarta (Kota). They have very reasonable price. My Superior room has been upgraded up to Continental Deluxe room for free. Breakfast served was more towards local cuisine. One recommendation... do not risk swimming in the pool, it really could be danger for health (photo is very different with actual conditions). Good location near Fatahillah Square, Puppet Museum (Museum Wayang), Jakarta History Museum (Fatahillah Museum), Fine Arts Museum (Balai Seni Rupa), Maritime Museum. Gereja Sion and Glodok are a bit far. Do not follow any local tour guides in Jakarta as then they will request a big money or ask you to buy something. Very reasonable price from Airport to Batavia hotel is IDR 100000 including Tolls!

  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Dr_Igor_1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kota Kinabalu, Malaysia
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 18 February 2011

Upside: Love the breakfast buffet. Lots of varieties.
Downside: A bit rundown and need refurbishment, not so great location.
Overall: OK

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aj_tuah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 17 February 2011

Don't Believe on what you see in the pictures..
Very very different in actual appearance.
4 STAR??!!! [---] a BIG BIG NO, not even 2star..
Maybe its 4stars 20years ago..
I stayed there to celebrate Valentines Day 14Feb2011 with my lover.
I'm really expecting were going to have a very nice day coz were staying in a hotel declaring that they are a 4STAR hotel..
Were so excited seeing the pictures.
When we saw the Hotel from outside its looks like a hunted hotel..
On the way to our room is so quite and scary..
NOT a 4* Hotel! Very Old, Scary, Dirty and a Smelly Hunted Hotel. Im so disappointed :((
Only 2 elevators are working.. they are very old elevator.
When we entered in 5th Floor where are room is, it smells like a cigarette the whole floor.
When we entered in our room so dark, scary, old, ugly and dirty toilet!! First question entered in my mind: "Is this a 4stars Hotel?"
I think in the whole floor were the only one who stayed.
Im so scared and Im very very disappointed!!
Please Dont Stay here.. It will ruined your holiday.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrentLUV2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UAE
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 21 November 2010

The hotel is an old one and has rooms which are not designed properly and the hotel looks humongous from outside but the facilities and the room are pathetic. The food was also not up to the mark- The rooms were also looking aged.

Best avoided.

  • Stayed November 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank ec2reachme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about de Rivier Hotel

Property: de Rivier Hotel
Address: Jln. Kongsi Besar 44-46, Jakarta 11230, Indonesia (Formerly Batavia Hotel)
Region: Indonesia > Java > Jakarta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#100 Spa Hotel in Jakarta
#103 Luxury Hotel in Jakarta
Hotel Class:4 star — de Rivier Hotel 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Batavia Hotel Jakarta

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