I checked-in to this hotel in the evening after work at 7p.m. The front-desk only had a staff and he was slow in service and could not be bothered even though I stood waiting to be checked-in for 10 mins. He even served the man who came after me and just let me and my collegue stood at the front desk waiting. When I asked why there was only one staff at front desk, he told me it was the break time for staff and just continued talking to man mentioned earlier. When I was eventually being served, he took my credit card for verification while talking to another guest who came later. I was really irritated and scolded him for being slow and asked him to speed up. The entire check-in process took 25 minutes plus the waiting time. Horrible attitude and customer service!
The Superior Room was really old and looked as if it was vacant without occupant for quite a while. Stains were observed on carpet, floor and wall tiles. The bath towels were really old and not clean. No face towel and floor mat/towel provided.
Breakfast variety looked pathetic. Limited choice of main dishes and bakery. The fruits were not replenished for 15 minutes after they were almost empty. Other dishes were replenished after quite a while as I had to make several trips to get what I wanted. No the kind of standard we expect from a 3-4 star hotel.
The location of the hotel is at the northern part of Jakarta that exudes the old charm of Dutch colonial era. However, the traffic congestion was terrible. We took over an hour to travel from the city centre to reach this hotel, The surrounding area was not easy to find decent restaurant food. There was a Chinese seafood restaturant at the back of the hotel but it was not opened on Wednesday when we were there. Plenty of local hawker food at the back street if one dares to try out without hygiene concern.
I will not recommend this hotel for business traveller or even the family due to the location, customer service and run-down facility. The hotel rooms are desperate for an immediate refurbishment to live up the expectation as a colonial heritage.
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- Also Known As:
- Batavia Hotel Jakarta