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“Great hotel in awkward location”

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The Ritz-Carlton Jakarta, Mega Kuningan
Ranked #2 of 464 Hotels in Jakarta
Certificate of Excellence
Singapore, Singapore
Level 6 Contributor
279 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Great hotel in awkward location”
Reviewed 4 May 2014 via mobile

stayed here a night due a was closer to clients office relative to the Mandarin where usually stay.

Pros
- Very large rooms, fully kitted
- Good Lobo restaurant on site
- breakfast spread is good but not as impressive as the Shangri La or MO

Cons
- Out of the way location

Stayed April 2014, travelled on business
Helpful?
Thank nwk84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,249 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Kuala Lumpur, Malaysia
Level 6 Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 April 2014

Executive lounge at 26th floor suppose to be exclusively, but most morning during breakfast, they are under staffs. No one serve you coffee, unless you request. Not much selection, and not much tables, one day I ended sitting at the sofa at the corner for my breakfast.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TerminatorT2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErnaEksaningrum, Director of Quality at The Ritz-Carlton Jakarta, Mega Kuningan, responded to this review, 8 May 2014
Dear TerminatorT2,

Thank you for giving us the opportunity to accommodate you during your recent visit to Jakarta and spending your valuable time to send us your feedback following your recent stay in our hotel.

Your expectation towards the Club Lounge for being exclusive is absolutely correct and I personally apologized for the shortcomings you have experienced. Rest assured, my team has been made aware that an immediate improvement is to be done.

Please do not hesitate to contact me directly at erna.eksaningrum@ritzcarlton.com or +62-21-2551 8888, should you wish to discuss further.

I look forward to welcoming you back to our hotel and receiving a much better experience in the near future.


Warm regards,

Erna Eksaningrum
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grozny, Russia
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 April 2014

Well you see, I love everything about Ritz Carlton Hotels so I can't even say what I like more because everything is just brilliant. Service is wonderfull. The food is fantastic. SPA is the best ever. Location of The Ritz Carlton in Jakarta is the most convenient and the most posh one located at heart of business area where all business centers and embassies are located.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Esperanto E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
13 reviews
13 hotel reviews
Reviewed 24 April 2014

I was here just last week for a friend's wedding and i have to say i was absolutely blown away by the service levels. Rooms were big , comfortable and kept clean at all times. Location was alright but a little bit far away from the airport. It takes an hour from the airport to the hotel. Facilities in the hotel were top notch, nice treadmills and a beautiful pool lounging area. i really enjoyed my stay here and i hope to come back soon enough.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lionel_VampW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 April 2014

I've stayed at this Ritz Carlton in mega Kuningan a lot. From the General Manager Nagesh to all his staff, they provide the best hospitality and service you can get. Fantastic place to stay. If you get access to the Executive Lounge, the stay gets even better - a very exclusive space.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abhay11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vijante mundial
Level 6 Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 4 April 2014

This is an excellent hotel with the best service. Rooms are big, clean and confortable.
Location is average, as everything in Jakarta traffic is horrendous. So expect 1-2 hours form the airport.
Good spa, nice pool, good restaurants and buffet. Will come back.

Room Tip: Choose a high floor to avoid traffic noise and to have better views of the city
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MigueAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 April 2014

this is a big hotel but don't let that fool you, the service is very friendly and personal. I stayed here for 4 nights and it was a real pleasure. A particular mention needs to be made about the bar staff. Each night in the bar was a real laugh and with such lovely people it really made the stay enjoyable.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dom T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Jakarta, Mega Kuningan

Property: The Ritz-Carlton Jakarta, Mega Kuningan
Address: Jl. DR Ide Anak Agung Gde Agung Kav. E.1.1 no. 1 | Kawasan Mega Kuningan, Jakarta 12950, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Jakarta
#2 Romantic Hotel in Jakarta
#2 Spa Hotel in Jakarta
#4 Business Hotel in Jakarta
#14 Family Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton Jakarta, Mega Kuningan 5*
Number of rooms: 333
Official Description (provided by the hotel):
Setting a new standard of luxury in the Indonesian capital city, The Ritz-Carlton Jakarta, Mega Kuningan is situated in an open area affording beautiful views. Located at the business district of Mega Kuningan, the hotel is only 31 kilometers from Soekarno-Hatta International Airport. Sleek sophistication outside provides a way to warm elegance inside, where each guest room and suite offer an oasis of pampering and prestige. Accommodations are one of Jakarta's most spacious. The baths feature floor-to-ceiling windows overlooking the city. Luxury amenities such as fine linens, designer bath essentials and a 55-inch LED screen television enhance each stay. For dining options, guests can choose from: Asia, featuring Jakarta's largest Island Buffet Restaurant, Lobo, Jakarta's contemporary restaurant, where finest USDA prime beef steak are prepared in a spectacular display of modern interior design for bar, lounge and dining destination and TEMPUS, a hot spot hosting two different zones of Avanti for cozy lounge with compelling dance floor and JADE for elegant and spacious karaoke. For meetings, conferences, weddings and social functions, The Ritz-Carlton Jakarta, Mega Kuningan features 22 meeting rooms, 1600 square meter The Ritz-Carlton Grand Ballroom and 1000 square meter Grand Mutiara Ballroom for medium size function that can be tailored to any needs, including the city's most luxurious wedding and conference. ... more   less 
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Also Known As:
Ritz-Carlton Jakarta Hotel Jakarta
Jakarta Ritz Carlton
Ritz Jakarta

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