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“Good hotel...but quite old and the contruction site around it is really noisy”

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The Ritz-Carlton Jakarta, Mega Kuningan
Ranked #5 of 465 Hotels in Jakarta
Certificate of Excellence
London, United Kingdom
Level Contributor
220 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Good hotel...but quite old and the contruction site around it is really noisy”
Reviewed 24 May 2014

Good hotel. Not really well positioned in the city, but not too distant from main places either. Decor looks a bit 1990 "over the top" and quite outdated, but it is still a good quality 5* hotel. Very friendly and effective staff. Rooms are large and well equipped, but relatively noisy until very late at night due to the construction sites surrounding the hotel at the moment. And I was on the 22nd floor! Food at the main restaurant is good, but the place is way too large and gives a "cold" impression. Food at the Lobo restaurant is really good, and that is probably the only really quiet place in the hotel. Definitely to be recommended if you stay there and want to relax. The pool is quite unusable, unfortunately: who would want to stay in a pool garden with drillers operating next door from morning to evening, even during the weekend? Not really the fault of the hotel, of course, but definitely something affecting one's stay. Overall: good but not very good, due to outdated decor and unpleasant noise level.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PPMAAVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErnaEksaningrum, Director of Quality at The Ritz-Carlton Jakarta, Mega Kuningan, responded to this review, 26 May 2014
Dear PPMAAVM,

Thank you for spending your valuable time to write us a feedback following your recent stay in our hotel and I really do appreciate your kind comments regarding our Ladies and Gentlemen and the food quality in our restaurants.

Your comments related to the noise from the constructions outside the hotel are well noted and this issue has been addressed by our Management to the concerned party to ensure that the noise is kept at the minimum level and be scheduled respectively to minimize the disturbance. Please do not hesitate to contact me at erna.eksaningrum@ritzcarlton.com should you wish to discuss further.

Once again thank you for staying with us and I look forward to welcoming you back to our hotel.

Warm regards,


Erna Eksaningrum
Director of Quality
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Traveller tips help you choose the right room.   Room tips (137)
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Nottingham, United Kingdom
Level Contributor
161 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 23 May 2014

Stayed for 3 nights in May. Very large room on the club floor. Wonderful views (albeit over a smoggy Jakarta!). Security is very tight - understandably. Staff are fantastic. Club floor (on 26) was excellent. Good choice of food for breakfast and evening meals (didn't eat at other times) and nice selection of drinks.

Chauffer driven cars to and from the airport are also very good.

Room Tip: room 1811 was extremely good
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winksie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level Contributor
119 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 20 May 2014

If you are keen to experience the legendary Jakarta traffic jam, this is the place to stay. It took me 2 hours to cover 1 km from the office district to the hotel and another 1 hour to exit the hotel, to the toll road to the airport, in peak hour traffic. Unless you are a brave soul, do not attempt this, if you plan to stay in this hotel. In off peak hours, it takes around 45 min to reach the airport. The place itself is excellent. The rooms are big with modern amenities, though the decor is more ostentatious (liberal use of gold or yellow), than what you expect in a business hotel. The breakfast spread is big, with many choices. The service is perhaps the best part of the experience. They made it easy and convenient to extend my stay, after I missed my flight. Also, they spoke to their affiliate hotel in my next destination and changed the booking. They do take care of small things like cold towels at check in, briefing the taxi driver on destination et al. Perhaps, the only two things that need improvement are, addition of plug point adjacent to the bed for personal devices and second, the air conditioning needs to be improved for the large rooms they serve.

Stayed May 2014, travelled on business
Helpful?
1 Thank Subrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
277 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 4 May 2014 via mobile

stayed here a night due a was closer to clients office relative to the Mandarin where usually stay.

Pros
- Very large rooms, fully kitted
- Good Lobo restaurant on site
- breakfast spread is good but not as impressive as the Shangri La or MO

Cons
- Out of the way location

Stayed April 2014, travelled on business
Helpful?
Thank nwk84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 April 2014

Executive lounge at 26th floor suppose to be exclusively, but most morning during breakfast, they are under staffs. No one serve you coffee, unless you request. Not much selection, and not much tables, one day I ended sitting at the sofa at the corner for my breakfast.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TerminatorT2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErnaEksaningrum, Director of Quality at The Ritz-Carlton Jakarta, Mega Kuningan, responded to this review, 8 May 2014
Dear TerminatorT2,

Thank you for giving us the opportunity to accommodate you during your recent visit to Jakarta and spending your valuable time to send us your feedback following your recent stay in our hotel.

Your expectation towards the Club Lounge for being exclusive is absolutely correct and I personally apologized for the shortcomings you have experienced. Rest assured, my team has been made aware that an immediate improvement is to be done.

Please do not hesitate to contact me directly at erna.eksaningrum@ritzcarlton.com or +62-21-2551 8888, should you wish to discuss further.

I look forward to welcoming you back to our hotel and receiving a much better experience in the near future.


Warm regards,

Erna Eksaningrum
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grozny, Russia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 April 2014

Well you see, I love everything about Ritz Carlton Hotels so I can't even say what I like more because everything is just brilliant. Service is wonderfull. The food is fantastic. SPA is the best ever. Location of The Ritz Carlton in Jakarta is the most convenient and the most posh one located at heart of business area where all business centers and embassies are located.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Esperanto E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
13 reviews
13 hotel reviews
Reviewed 24 April 2014

I was here just last week for a friend's wedding and i have to say i was absolutely blown away by the service levels. Rooms were big , comfortable and kept clean at all times. Location was alright but a little bit far away from the airport. It takes an hour from the airport to the hotel. Facilities in the hotel were top notch, nice treadmills and a beautiful pool lounging area. i really enjoyed my stay here and i hope to come back soon enough.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lionel_VampW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Jakarta, Mega Kuningan

Property: The Ritz-Carlton Jakarta, Mega Kuningan
Address: Jl. DR Ide Anak Agung Gde Agung Kav. E.1.1 no. 1 | Kawasan Mega Kuningan, Jakarta 12950, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Jakarta
#4 Business Hotel in Jakarta
#5 Luxury Hotel in Jakarta
#5 Spa Hotel in Jakarta
#14 Family Hotel in Jakarta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton Jakarta, Mega Kuningan 5*
Number of rooms: 333
Official Description (provided by the hotel):
Setting a new standard of luxury in the Indonesian capital city, The Ritz-Carlton Jakarta, Mega Kuningan is situated in an open area affording beautiful views. Located at the business district of Mega Kuningan, the hotel is only 31 kilometers from Soekarno-Hatta International Airport. Sleek sophistication outside provides a way to warm elegance inside, where each guest room and suite offer an oasis of pampering and prestige. Accommodations are one of Jakarta's most spacious. The baths feature floor-to-ceiling windows overlooking the city. Luxury amenities such as fine linens, designer bath essentials and a 55-inch LED screen television enhance each stay. For dining options, guests can choose from: Asia, featuring Jakarta's largest Island Buffet Restaurant, Lobo, Jakarta's contemporary restaurant, where finest USDA prime beef steak are prepared in a spectacular display of modern interior design for bar, lounge and dining destination and TEMPUS, a hot spot hosting two different zones of Avanti for cozy lounge with compelling dance floor and JADE for elegant and spacious karaoke. For meetings, conferences, weddings and social functions, The Ritz-Carlton Jakarta, Mega Kuningan features 22 meeting rooms, 1600 square meter The Ritz-Carlton Grand Ballroom and 1000 square meter Grand Mutiara Ballroom for medium size function that can be tailored to any needs, including the city's most luxurious wedding and conference. ... more   less 
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Also Known As:
Ritz-Carlton Jakarta Hotel Jakarta
Jakarta Ritz Carlton
Ritz Jakarta

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