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Best Western Plus Kemayoran
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Reviews (264)
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122 - 127 of 264 reviews
Reviewed 2 May 2014 via mobile

The check-in counter staff not helpful, not friendly, not notice with the request of the guest. . The room are comfortable, spacious, but i get the room that was not replaced pillowcase, so i can smell the parfume of the guest before me sticking at pillow.. And then my bath towel dirty (there are patches of yellow)..
Actually so comfy to stay here but you need training your staff about service quality.

Stayed: April 2014, travelled as a couple
Thank Syarifah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrandPalace, General Manager at Best Western Plus Kemayoran, responded to this reviewResponded 3 May 2014

Dear Ms. Syarifah A,

"Warmest Greetings from BEST WESTERN Grand Palace Kemayoran Hotel..."

Firstly, I want to thank you for your willingness in reviewing our hotel. Please let me convey our sincere apology for your uncomfortable during the check in and our imperfect amenities.

Let me assure you that what happened in your case is not typical of BEST WESTERN Grand Palace Kemayoran Hotel level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry and promise this kind of problem will never happen again in the future.

I will make sure that all staffs trained well, thus make our guest more comfortable during their stay.

We really appreciate your constructive critiques and we thank you for choosing BEST WESTERN Grand Palace Kemayoran Hotel as your choice for staying.


Warmest regards,


Ferry Andry Suswanto
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

Great hotel, friendly staff. The receptionists and managers really offered me great help and provided me with a solution asap although I asked for it last minute!!!
I would really like to thank you all for the help!
They even prepared special food for me when I asked them too. I never found this help in preparing food for me in any other hotel all these years that I am travelling!

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cristiana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrandPalace, General Manager at Best Western Plus Kemayoran, responded to this reviewResponded 25 April 2014

Dear Ms. Christiana P,

"Warmest Greetings from BEST WESTERN Grand Palace Kemayoran Hotel..."

Thank you so much for your willingness to take some time reviewing our hotel.
We really appreciated for your great comment and thank you for recognizing our staffs efforts.
We will make sure that your great comment will be shared with our staffs, especially Front Office and Food Beverages team, as a trigger to serve our guests better and better.

We keep improving ourselves to give excellent customer service for every single guest.
Our entire team shall look forward to serve you again in the future.

Have a nice trip and we will see you again in the future.


Best regards,


Ferry Andry Suswanto
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014 via mobile

If you want a peaceful stay wait a few months until the renovations are completed at this hotel. After that you might sleep without dusturbance. Why managenent would continue work on a Sunday morning with 100% occupancy defies hospitality logic!

Stayed: March 2014, travelled as a couple
1  Thank AndyMc1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrandPalace, General Manager at Best Western Plus Kemayoran, responded to this reviewResponded 24 March 2014

Dear Mr. AndyMc1972,
“…Warmest Greetings from BEST WESTERN Grand Palace Kemayoran Hotel…”
Thank you for taking your time to write a review for us.

I convey to you our sincere apologies for any inconvenience you may have experienced. We have already informed and discussed regards to this matter with people concerned. Thus our guests in the future won’t be experienced by similar problem.

We continue to be committed to providing you and all of our guests with the highest standards of service in the industry. I will make sure this comment pass to our concerned team and we guarantee this kind of problem will never happen again in the future.


Mr. AndyMc1972 thank you once again for your kind review. we are highly valued your review very much.

Warmest regards,

Ferry Andry Suswanto
General Manager

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Reviewed 21 March 2018 via mobile
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Stayed: March 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwpkh, General Manager at Best Western Plus Kemayoran, responded to this reviewResponded 23 March 2018
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Reviewed 20 February 2018 via mobile
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Stayed: February 2018, travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwpkh, General Manager at Best Western Plus Kemayoran, responded to this reviewResponded 23 February 2018
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