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Sanno Hotel
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Reviews (80)
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37 - 42 of 80 reviews
Reviewed 2 June 2010

not far away from airport. quite cheap. $40 for 3 of us. free breakie but not many choices tho. rooms are quite big and staffs are ok. no internet there. but there is net shop and restaurants nearby. order food from rom and it was awful. but i wont be complaint because we just paid $40. we will get what we paid for.

  • Stayed: December 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rollinko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2010

World travellers reviewing where we stay en route. If you wish more detail, take a look at our Blog (details in profile) or contact us directly.

Sanno Hotel

Arrival

Flight from Kuta in Bali to Jakarta via Air Asia, then collected by hotel pick up. Cost was around IDR 120 000 for the thirty minute ride.

Plus

- Fridge in room
- Free two hour’s worth of internet access in the lobby per day
- Breakfast included and the fresh omelettes were good
- That’s all I can recommend

Minus

Where to begin?

- Despite requesting a non-smoking room and the floor sign being posted as such, the first room stank of smoke.
- The next room was as bad with scorch marks, ashtrays and cigarette butts in the bin
- The next room smelt better; to begin with but...
- The bathroom smelt like someone had died in there
- Lousy twin beds
- I x English channel on TV (HBO)
- Poor shower and small towels
- Curtains didn’t meet and let in light
- Nasty, nasty, nasty

Comments

Utterly appalling hotel, with grumpy, surly staff. The hotel reeked of cigarettes and people smoked everywhere, at breakfast, in the lifts, checking in. It was sickening.

There is not much to do in the area until you find the internal food court/bar located inside the HUGE residential tower block opposite. That saved our two night stay as we got happily drunk on cheap beer and ate with lovely local people.

You can walk to the large shopping mall in around twenty minutes but you’ll need to find the shortcuts and go via the back streets. Or simply insist the hotel run you in for free in their “shuttle bus” which is clearly not used. We stood firm and got them to drive us in despite much annoyance from Reception.

Tip

Just don’t stay here...

  • Stayed: January 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ktelontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2007

The extrerior doesn't look like a hotel. I thought it was an industrial or office building. It is just about the only economical hotel near the airport. The inside is quite comfortableand pleasent. Room is slightly bigger than average, and the bed is comfortable.

Breakfast at the restaurant is very simplistic, and lacking in tables. A third of the diners had to eat at coffee talbes instead of dining tables.

No internet access, but the block of apartments across the road has a cybercafe. There is also a hawker centre there, with a large variety of food.

No bottled water in the room, but theres a fridge and a 7-11 like shop across the road.

  • Stayed: June 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank Burrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novalnurimansyah2015, Public Relations Manager at Sanno Hotel, responded to this reviewResponded 31 August 2015

Dear Mr/Mrs

Dear Ms. Cintia

Warmest greeting from The Sanno Hotel Jakarta,

Thank you for sharing your experience and giving comment while staying at our hotel.

Its our pleasure hearing your positive review about us. Your comment about our services and facilities, obviously it support us to work better. We are very pleased when you enjoy our oriental menu at Imperial Taste. Please comeback again and we will surprise you with other delicious menu.

Please feel free to contact us if you need accommodation in the future. We are gladly welcoming you back at The Sanno Hotel Jakarta and serve you better in the future.

Regards
Noval Nur Imansyah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018
Google Translation

  • Stayed: December 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surya A, Public Relations Manager at Sanno Hotel, responded to this reviewResponded 3 weeks ago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017
Google Translation

Stayed: November 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surya A, Public Relations Manager at Sanno Hotel, responded to this reviewResponded 3 weeks ago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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