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“Fabulous hotel”

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The Ritz-Carlton Jakarta, Pacific Place
Ranked #7 of 463 Hotels in Jakarta
Certificate of Excellence
Asia, Peru
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Fabulous hotel”
Reviewed 13 August 2013 via mobile

I stayed one night here on a business trip and it was my first time staying overnight in Jakarta and I felt that I was in good hands from the moment I checked in.

I was greeted, ushered to a separate check-in reception on the executive floor and shown to my room. The room and bathroom was almost equally large and very well appointed - it was in every sense to a 5 star standard and beyond. I wish I had more down time to truly enjoy the room!

The meals at the executive floor were amazing and satisfying. I had breakfast and afternoon tea at this hotel and I could not fault any part of the service or food - I was so happy.

The location of the hotel is very central and I loved how it was just above Pacific Place: good for shopping and I loved the Potato Head restaurant just around the corner - the food there is to die for!

Overall, one of the best business stays I've had and would even consider coming here for a city getaway - the hotel and food was just amazing.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pippyclearsoup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Salzburg, Austria
Level Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 6 August 2013

Excellent business hotel in Jakarta at Pacific Place. Exceptional large rooms, nice executive lounge and wonderful service make the stay there a wonderful experience. The meeting rooms were well prepared to our needs and the service was very professional.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Comaxco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 July 2013 via mobile

The Ritz Carlton adage "ladies and gentlemen serving ladies and gentlemen" is on display at this hotel. Staff greeted me by name wherever I went! I stayed on an executive floor and the executive lounge is very good value. The rooms are very well appointed and very comfortable. Ask for a room away from the adjacent mosque as the early morning call to prayer is very loud!

Stayed July 2013, travelled on business
Helpful?
Thank eduonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung, Jawa Barat, Indonesia
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 July 2013

The room is very large 112 square meter . Bed is large . Bathtub very nice . The staff is very friendly . They give toys , doll , and t shirt to all my kids . The lounge is 24 hours food and beverage . The hotel has direct access to Pacific Place mall . We can buy Kidzania ticket at the hotel so no need to queue .

Room Tip: I recommended room on the 21th floor , the same floor with the lounge .
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnny_Brockmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 July 2013

Beautiful hotel with an excellent location. Unfortunately, with very poor pedestrian access to the hotel. Its designed to access by car or via a mall, an underpass and elevator. Rooms are very big and comfortable. Unfortunately, too much security with two different elevators to reach your room: one will take you to floor 21, and then you change elevators to access floors 22 and above.
Staff is very friendly and service oriented. Wi-fi works well and buffet breakfast if very good.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2013

The suites at this property are spacious, luxurious and have all the amenities you could ask for. Staff are friendly with attention to detail -- on 4th of July I was greeted in my room with a platter of chocolate covered strawberries and a card signed by staff wishing me a happy Independence day! Some of the best things about this hotel:
- location at Pacific Place for shopping, dining, grocery store
- illy coffee machine in the room
- bathtub with picture window overlooking city
- large, comfy beds
- enormous flat screen TV
I have 2 complaints about this property: first, the special rate agreement between my company and this property no longer includes the club lounge privelages yet I was repeatedly asked if I had enjoyed breakfast / evening cocktail (you have to pass through the club lounge level from the lobby in order to transfer to the room floors). Second, room service meal including 1 entree of local cuisine and 2 glasses of wine came to 70USD, which is just outrageous.

Room Tip: If you like to open your windows, ask for a room with a balcony, otherwise windows do not open.
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claraloiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 July 2013

We went for a Buffet lunch at this grand Hotel to celebrate a happy family event.
The place and the spread of cuisine was simply extra-ordinary, not to talk of the ambience.
The variety of cuisine ranged from Indian, Indonesian, Japanese, Korean, Continental and Chinese besides a big fruit bar and of course a wide variety of desserts. Even though the sitting capacity will be around 4-500, its all full... recommend prior booking. Overall, a day to remember !

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PinkyBose140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Property: The Ritz-Carlton Jakarta, Pacific Place
Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Jakarta
#3 Business Hotel in Jakarta
#7 Luxury Hotel in Jakarta
#7 Spa Hotel in Jakarta
#14 Romantic Hotel in Jakarta
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
Number of rooms: 62
Official Description (provided by the hotel):
Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more   less 
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Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton

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