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“Average Property suitable for only one night max”

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Grand Tropic Suites Hotel
Ranked #224 of 464 Hotels in Jakarta
Reviewed 11 May 2013

Stayed in the propert for couple of nights, the rooms are are just ok, bathroom not so clean, breakfast disappointing, food reasonably priced, paid about USD 85 per night including breakfast. Location os good, walkable distance to TamanAgreek, Central Park, Ciputra Mall

  • Stayed: May 2013, travelled on business
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Thank cratul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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79 - 85 of 207 reviews

Reviewed 10 May 2013 via mobile

I stayed here with my whole family for 1 night. The room was nice and clean. The bathrooms were nice. The pool was big and nice. All staffs were nice , they greeted us in a friendly way. The location was nice because it was near some shopping malls like Taman Anggrek and Central Park. The breakfast served were excellent. They were delicious. Many kinds of food were served. The price was good enough.

  • Stayed: March 2013
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Thank manto1407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2013

Tip: book direct on their website, better pricing

Stayed here in Jan 2013. Check-in was smooth, tiny lobby.

The 3-bedroom apartment was huge, but not so clean. Not well maintained either. Lighting was rather dim too.

Big plus is the convenient location, near to major shopping malls like Citraland, Taman Anggrek and Central Park.

  • Stayed: January 2013, travelled with family
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Thank HYY_T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

when I arrive in this hotel I have to wait almost half an hour for the staff to help me unload my bags... how ever, the pool is nice, the food is good and the rest is just average. the cleanliness of the room can be upgraded to a higher level

  • Stayed: December 2012, travelled with family
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Thank M11NK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

The location is convenient close to 3 major shopping malls. The structure and design of the property itself are good, and the people are friendly. The layout of the 2 bedroom appartment is good. That is the reason for the two stars and the end of the good news. There are 4 lifts which suffer long wait times due to incorrect programming. I have changed to 3 different rooms because of problems that could not be fixed. The "renovated rooms" are grubby and the facilities don't work well. Regular smells coming up from the drains which are not pleasant. There is carpet but the Hotel does not have a vacuum cleaner (so don't look underneath the carpet). The cleaning staff do a decent job if you ask them......if you don't ask they will forget something daily. There is no effective management process for maintenance of anything so you have to ask. Requests are recieved with a smile and often provoke a response, but not always a solution. The breakfast menu is OK with a mix of pastries, fruit and juices, and eggs - but insufficient for the number of patrons so rarely do they have everything on offer. For example, there is bread and toast (if you have enough time to wait at 10 minutes per slice) but almost always run out of butter. Coffee and Tea are always available - but almost always milk has run out. The locals that make up the bulk of guests, seem to be OK with all this. I take breakfast around 6.30am before work, and by that time there is not much food, knives, spoons, napkins or glasses left. The staff wander in around 6.50am and will happily go to find things at their own pace. The swimming pool has a beauiful setting. Thereis however a haze layer in the water caused by a comination of food, deris from dirty clothes and who knows what other content. It is matched only by the smog layer in the Jakarta air. The reason is that nobody seems to sweep the pool.
The Grand Tropic is a two star hotel hiding behind a four star potential......Good Management could turn this place around quickly, but don't hold your breath.

Room Tip: The best tip is to go to another hotel. The Ciputra Hotel adjoining the shopping mall is close and h...
  • Stayed: April 2013, travelled on business
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Thank dude6988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2013 via mobile

I was here only 1 night with my friend. Value price pay via Agoda. Reach to hotel after long way with heavy traffic jam. Welcomed by bellman with good help for our luggs. Checked in quick and efficient. Staff made a courtesy call to room after knowing I work in same hospitality field, offer welcome fruit set up. Great. The room is bigger than we thought with 2 bedrooms. Spacious and good facilities. Really like it. However there is 1 point that the breakfast area not nice warm atmosphere. Also abit poor quality for food and drink. Out of that, everything is good. Thank you.

  • Stayed: May 2012
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Thank Littlesaigonese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2013

Re: Staying at Grand Tropic Hotel, Jakarta was a nightmare

On Friday, 22nd February, I arrived from Sydney, Australia, reported at the Hotel receptionist at 15.30 local time (Jakarta). I was not allowed to enter the hotel and waited for 6 hours despite booking confirmation by booking.com and legitimated credit card checked by the hotel on behalf of my sister in Surabaya, Indonesia with ‘Special Requests’ that I will arrive first, all has been documented in writing.
Confirmation of acceptance received from the hotel via my sister (also confirmed by local phone/ in writing with her credit card was verified and approved), no indication of rejection or special conditions from the hotel.
When I arrived at the hotel, my passport and other ID had been sighted by the hotel employee. Other than ID & Passport, I also asked to produce my credit card as an open guarantee (it will reimbursed on check out) and requested to sign an application under the name of my sister but on the bottom of the form is my signature, which was double dipping and against any credit and financial rules, I refused. With no other remedies, other than I have to produces my credit card or I have to wait for my sister to arrive from Surabaya about 7 hours away, before allowing me with my wife to occupy the room.
After suffered waiting almost 6 hours + long flight from Sydney, I offered cash deposit 1 (one) million local currency, reluctantly the duty manager let me check in to the room.
This claimed to be a 4 star international hotel but was fit to be categorized as a 3 or 2 star Internationally. Which had full of fungus on the bathroom tiles, shower curtain smelly and dirty, bathroom ceiling were dirty and about to peal off, slippery bath tub, sign of dump rising on the wall of the main room and on the living room, both bedroom air condition can't not be adjusted (we were freezing all night), microwave/warmer not working, the balcony dirty and dusty with a noisy machine that was placed (Where no one couldn't use the balcony due to the condition's), every single furniture including the build in wardrobe is warned out and damaged and complementary standard worst than a 2 star hotel. They call them self a 4 Star International Hotel but the lobby is very small and the air condition was not working under the proper temperature room, it was so humid, in the waiting room only have 2/3x very old sticky 2 seater arm chair, it has been a nightmare for us staying at this hotel.

Regards,
Prabu

Room Tip: In Jakarta, Indonesia. I would only stay at a hotel which belonging to Jakarta International Hotel A...
  • Stayed: February 2013, travelled on business
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1  Thank Dirham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Tropic Suites Hotel

Address: Jl. Letjend S. Parman Kav. 3 | PO Box 1421, Jakarta 11014, Indonesia
Region: Indonesia > Java > Jakarta > Grogol Petamburan
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#103 Luxury Hotel in Jakarta
Price Range: £39 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Tropic Suites Hotel 4*
Number of rooms: 188
Official Description (provided by the hotel):
Grand Tropic Suites' Hotel "Where the business and leisure blend in a Harmony", is an unique services apartment which operated as a hotel to make sure every stay us pleasant and an extraordinary experience.188 rooms combine the comfort of home with all the benefits of hotel hospitality. We offers the choice of venue for events with excellent service. 8 luxurious meeting rooms are the perfect venue for wedding, seminars, meetings or other functions. Our landscape garden is also available to cater your outdoor party or event. ... more   less 
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Also Known As:
Grand Tropic Hotel Jakarta

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