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All reviews ciputra mall breakfast menu central park mall nice shower room interior western food nice hotel swimming pool gym facilities warm hospitality business trip fitness center keep up the good work walking distance citraland supermarket superindo
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Reviewed 19 June 2018

Overall the hotel staffs provide an above average services, but due to the fact that when we return to the hotel the second time in two months, in one of the room (we booked 2 rooms) in the morning we noticed the aircon not working after calling few times to the receptionist they send someone to the room.
after explaining what happen, we leave the hotels than return in the late afternoon to find they still havent fix the aircon. after calling the receptionist and they send someone to check it again apparently there is a short circuit somewhere.
the receptionist reluctant to give us another room. even after their staff says they cant fix the aircon.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Supir_Angkot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tjokro J, General Manager at Grand Tjokro Jakarta, responded to this reviewResponded 19 June 2018

Dear Mr. Supir_Angkot

Thank you for taking the time to shared your staying experience with Grand Tjokro Jakarta.
Also we would like to thank you for your valued comments to our hospitality. We do apologize for inconvenience during staying with us and We have commitment to improve our product and service in order to serve a better quality of service to our customer. We will waiting you for the next visit with a better hospitality service.

Best regards,

Dedi Rosadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

I was stayed with my family and we enjoyed stay there. We liked the breakfast menu so much. there so many variant of food stall, from traditional to western food. The carpet room is so comfortable so my son can play there without worried. The swimming pool is enough for my son but too small for my husband. The staff give the good hospitality, fast respond when there is trouble in my room.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank aulia w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tjokro J, General Manager at Grand Tjokro Jakarta, responded to this reviewResponded 22 May 2018

Dear Mrs. Aulia,

Thank you for taking the time to shared your staying experience with Grand Tjokro Jakarta.
we are glad to know that you gave positive feedback for Hotel services , facilities and breakfast quality. Once again, we thank you and looking forward to welcome you back at Grand Tjokro Jakarta

Best Regards,


Dedi Rosadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2018 via mobile

We are 5 -member-family stayed 3 nights at Grand Tjokro Hotel Jakarta. We really enjoy our stay here. The rooms was very nice, foods was wonderfull, staff was very excellent. We will come back to stay here again for the next trips.

Date of stay: May 2018
Trip type: Travelled with family
Thank thaot589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tjokro J, General Manager at Grand Tjokro Jakarta, responded to this reviewResponded 17 May 2018

Dear Mr. Thaot589 ,

Thank you for taking the time to shared your staying experience with Grand Tjokro Hotels Indonesia.
we are glad to know that you gave positive feedback for our services. Once again, we thank you and looking forward to welcome you back at Grand Tjokro Hotels Indonesia.

Best Regards,


Dedi Rosadi

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Reviewed 1 May 2018 via mobile

Nice hotel, it was a great decision to stay here. But maybe the price maybe too expensive. They have good management n great food too. A little bit noisy room i got on 721. Need improvement on the pool i think

Date of stay: May 2018
Trip type: Travelled as a couple
Thank luckzagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tjokro J, General Manager at Grand Tjokro Jakarta, responded to this reviewResponded 1 May 2018

Dear Mr. Luckzagain ,

Thank you for taking the time to shared your staying experience with Grand Tjokro Hotels Indonesia.
we are glad to know that you gave positive feedback for our services. Once again, we thank you and looking forward to welcome you back at Grand Tjokro Hotels Indonesia.

Best Regards,


Dedi Rosadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2018

All staff are nice and polite. Breakfast was good.
But need to improve hotel's facilities, such as:
-TV channel need to be more variative. The picture also not so clear, I don' know ii's because the connection or the TV itself that need to be fixed.
- Gym facilities, many of them are need to be upgraded/replaced. Most of them are quite old and not working properly.
- Swimming pool, the water is quite dirty.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Hendrievan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tjokro J, General Manager at Grand Tjokro Jakarta, responded to this reviewResponded 24 April 2018

Dear Hendrieven,

Thank you for taking the time to shared your staying experience with Grand Tjokro Jakarta.
we are glad to know that you gave us positive feedback in some area of service at Grand Tjokro Jakarta. as we are committed to provided the best service's, we do apologize for the inconvenience that might happened during your stay with us.

We are looking forward to welcome you back

Best Regards,


Dedi Rosadi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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