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The Phoenix Hotel Yogyakarta - MGallery Collection
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Reviews (3,606)
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2,165
1,103
260
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2,165
1,103
260
47
31
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All reviewspaprika restaurantcolonial stylebeautiful hotelcolonial feelheritage hotelnew wingbreakfast buffetbalcony overlooking the poolexecutive roomsultan's palacehotel restaurantwelcome drinkan oasisindonesian foodmalioboro streetnice poolspa
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2,098 - 2,103 of 3,606 reviews
Reviewed 9 October 2011

Absolutely first rate. There was nothing about the Phoenix I did not like. The friendliness of the staff was without equal; the rooms were superb; the service was superb. This was a hotel I actually felt at home in.
The downside was the mullahs waking me up every morning at 4.30. In a muslim country I can hardly fault the hotel for that. It's just one of those things you laugh about afterwards.
Excellent value. I would happily make this my choice in Yogyakarta.

  • Stayed: September 2011, travelled solo
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1  Thank Coalhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhimo_Putranto, Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 21 October 2011

We very much appreciate your comments regarding your stay at the Phoenix Hotel Yogyakarta. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2011

This hotel is just as good as it looks like. Tasteful, well-kept, well-maintained and spotlessly clean with a soul and and aura of dignity.
Got a good deal on the cheapest room but was upgraded. Staff wa friendly but not too informed about touristy stuff and the English is abit halting.
Food was great! Easy to walk to the main market/shopping street and also walkable to the Sultan Palace etc.
Max 15min easy walk to the train station that takes you to the aiport for 10 000IDR and takes 15min.

Room Tip: Got a room facing pool which was great
  • Stayed: October 2011, travelled solo
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1  Thank UyenW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhimo_Putranto, Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 21 October 2011

We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your comments with us.
We were very pleased to read that you enjoyed your stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.
Your kind words have been passed to our team.
Looking forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2011

Lovely old colonial hotel with outdoor pool in courtyard overlooked by bedrooms, but bemused that the poolside staff have to dress up in safari suit costume complete with pith helmet- a bit theatrical.

Unfortunately had picked up a stomach bug in Jakarta so spent 36 hours of our 2 day stay in the bedroom watching the satellite channels on TV while wife and son enjoyed restaurant for breakfasts and evening meals and pool- which I didn't get to try out. :(

Bed was very comfortable and lovely bathroom!

Room Tip: Avoid ground floor unless you want direct access to pool side from bedroom patio.
  • Stayed: September 2011, travelled as a couple
    • Sleep Quality
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1  Thank Pontevecchio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhimo_Putranto, Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 21 October 2011

We very much appreciate your comments regarding your stay at the Phoenix Hotel Yogyakarta. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2011

For me this Hotel is extraordinary and very special,,i was so surprise with the building inside of the hotel is so elegance and its mix between Jogjakarta culture with European ,because the Hotel was build when the Jogjakarta under the colonial i think,for me this is the best hotel in town for me,and the service is very good :) so i recommend this Hotel To All Of You!! and im sure that You wouldn't be disappointed and your Holiday In Jogjakarta would be Your Best Holiday This Year.

  • Stayed: November 2010, travelled with friends
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1  Thank noverlis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhimo_Putranto, Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 21 October 2011

We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your comments with us.
We were very pleased to read that you enjoyed your stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.
Your kind words have been passed to our team.
Looking forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2011

Beautiful hotel, terrible facilities. Suite room mattress overused and had a bump...

  • Stayed: September 2011, travelled on business
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6  Thank serendiptus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhimo_Putranto, Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 21 October 2011

Thank you for taking the time to tell us about your experience at the Phoenix Hotel Yogyakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At M Gallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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